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Added 8 mins ago
D
RESIDENTIAL FIELD TECHNICIANS – Kitchener, ON
DHT
Kitchener, ON
- Full-time
Provide onsite installations and service work for CATV, Digital, Internet, Fibre, Home Phone and Security Home Monitoring services on behalf of the Company’s Cable Communications Business…
Added 8 mins ago
MC
Support Technician L2
MSP Corp
Richmond, BC
- $70,000 to $75,000 CAD / year
- Full-time
As we continue to grow, we are looking for a Support Technician L2 to join our team.
Added 8 mins ago
TS
Bilingual Biomedical Field Service Technician
The Stevens Company
Montreal, QC
- Full-time
…succès repose sur nos employés et leur engagement envers un service…
Added 8 mins ago
Sample Login Technician/Delivery Driver
Bureau Veritas
Saguenay, QC · Chicoutimi, Queb
Work in a team with the customer service group (project managers/assistants) to ensure that all samples received are entered into the MaxxLims within the same day of reception;
Added 8 mins ago
F
Service Supervisor - Shop
Finning
Edmonton, AB
- Full-time
The Service Supervisor leads a high‑performing team of technicians, ensuring every repair is completed with exceptional safety, speed, and quality. This role oversees all shop operations -…
Added 24 mins ago
D
Maintenance Technician
Domino's
Cambridge, ON
- Full-time
Summary: The Maintenance Technician is responsible for inspecting, testing, repairing, installing, and
Added 37 mins ago
MP
Maintenance Technician
Midwest Property Management
Yellowknife, NT
- Full-time
…maintaining our properties and delivering excellent customer service. Our commitment to our residents and our communities allows us to fulfill our mission statement: "Where community…
Added 37 mins ago
D
Maintenance Technician
Domino's
Cambridge, ON
- Full-time
Summary: The Maintenance Technician is responsible for inspecting, testing, repairing, installing, and
Added 38 mins ago
Pharmacy Assistant
Neighbourly Pharmacy
Norfolk, ON
Assist with entering, labeling, and packaging prescriptions under the supervision of a pharmacist or pharmacy technician
Added 53 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 53 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 53 mins ago
AP
Assistant Maintenance Technician
Atlantic Poultry
NL
- $16.35 to $24 CAD / hour
- Full-time
The Assistant Maintenance Technician is a skilled maintenance person to support the Maintenance Technician with daily preventative maintenance, troubleshoot problems, and complete equipment…
Added 53 mins ago
HP
342-26 Emergency Department Technician, Emergency Department, Temporary Part-Time, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
- Part-time
The Emergency Department (ED) Technician is a member of the emergency department team and is responsible and accountable for assisting ED nurses, physicians and hospital staff in supporting…
Added 53 mins ago
343-26 Emergency Department Technician, Emergency Department, Temporary Full-Time, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
The Emergency Department (ED) Technician is a member of the emergency department team and is responsible and accountable for assisting ED nurses, physicians and hospital staff in supporting…
Added 1 hour ago
NS
Equipment Maintenance Technician - Biomedical Engineering (Multi-Site)
Nova Scotia Health Authority
Sherbrooke, NS
- Full-time
Reporting to the Manager, Clinical Engineering, the Equipment Maintenance Technician is responsible for the inspection, maintenance, troubleshooting, repair, installation, testing, and…
Added 1 hour ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Temporary
…Access Navigator, Medication Reimbursement Specialist or BPMH…
Added 1 hour ago
Equipment Maintenance Technician - Biomedical Engineering (Multi-Site)
Nova Scotia Health and IWK Health
Middle Musquodoboit, NS · Musquodoboit Harbour, NS · Sheet Harbour 36, NS
Reporting to the Manager, Clinical Engineering, the Equipment Maintenance Technician is responsible for the inspection, maintenance, troubleshooting, repair, installation, testing, and…
Added 1 hour ago
Installation Technician
ASSA ABLOY
Calgary, AB
As an Installation Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and…
Added 1 hour ago
TH
Tool Rental Service Technician Part-Time - 7062 Clareview
The Home Depot
Canada
- Part-time
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having…
Added 1 hour ago
TH
Tool Rental Technician : Part Time - STRAWBERRY HILL
The Home Depot
Surrey, BC
- Part-time
Added 1 hour ago
TH
Certified Heavy Equipment Mechanic: Located in VANCOUVER
The Home Depot
BC
- Full-time
As a Heavy Equipment Technician (HET), you will serve as the dedicated technical subject matter expert for all rental Large Equipment (LE) maintenance, inspections, and repairs across your…
Added 1 hour ago
TH
Tool Rental Service Technician : Full Time - CAMPBELL RIVER
The Home Depot
Campbell River, BC
- Full-time
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having…
Added 1 hour ago
TH
Tool Rental Technician: Full Time - BEACON HILL
The Home Depot
Canada
- Full-time
The Lead Rental Technician (LRT) serves as the subject matter experts in large equipment (LE) operation and repair. The LRTs are responsible for: ensuring LE rental readiness, providing LE…
Added 1 hour ago
TH
Tool Rental Service Technician: Part Time - VANCOUVER TERMINAL
The Home Depot
Vancouver, BC
- Part-time
Added 1 hour ago
TH
Tool Technician Part Time - BRAMPTON S
The Home Depot
Brampton, ON
- Part-time
Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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