Find work in Canada.

323,873 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
S
Business Advisor - Nashwaaksis, Fredericton, NB
Scotiabank
Fredericton, NB
- Full-time
Our Advisors Are Customer-centric And Able To Connect With People In a Relatable Way. As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional…
Added 29 mins ago
TS
Store Associate
The Salvation Army in Canada
Ottawa, ON
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 29 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 29 mins ago
E
Lead Roving Technician
e-STORAGE
Kitchener, ON
- Full-time
Working with the customer during service and commissioning efforts planning, LOTO procedures depending on customer or CSE responsibilities.
Added 29 mins ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 29 mins ago
S
Technician (Boucherville)
Servomax
Boucherville, QC
- Full-time
Our team of coffee experts is responsible for the installation and service of a variety of commercial coffee equipment. Our technicians ensure consistency and quality across our offerings,…
Added 29 mins ago
CC
Service Writer
Crane Carrier (Canada) Limited
Ayr, ON
- Full-time
Company culture grounded in customer service and values its people
Added 29 mins ago
TS
Homelessness Services Worker
The Salvation Army in Canada
St. Catharines, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 31 mins ago
Sales Associate
EssilorLuxottica Group
Nanaimo, BC
1+ years experience in retail or customer service
Added 31 mins ago
Methods Planner Technician
I M P Group International Inc.
Amherst, NS
Responsible to interpret customer manufacturing instructions and technical drawing or digital data packages to transcribe the requirements into the manufacturing plans (routing and bills of…
Added 31 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Ottawa, ON · Vanier Thrift Store
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 31 mins ago
L
Field Services Technician
Ledcor
Grande Prairie, AB · Grand Prairie Office
- Full-time
Proactively identify and communicate issues related to overbooking or underutilization to maintain service efficiency and customer satisfaction
Added 45 mins ago
C
Analyst, Customer Operations
Clarity
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 45 mins ago
MG
Principal Engineer / Architect
Matrix Global
Toronto, ON
- Full-time
The successful candidate will be responsible for defining technical direction, designing scalable and resilient solutions, and partnering with engineering, product, and platform teams to…
Added 45 mins ago
MG
Java Engineer
Matrix Global
Toronto, ON
- Full-time
Develop and manage containerized applications utilizing Docker and Azure Kubernetes Service (AKS).
Added 59 mins ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Cochrane, AB
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 59 mins ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
Help redefine customer support for the AI era.
Added 59 mins ago
JT
Product Development Engineer
jeans test
Engineer, BC
- Full-time
Conduct all system and customer/service-level requirements analysis and calculations and identify capacity requirements.
Added 59 mins ago
G
Warehouse Associate - Owen Sound
Gallagher
Owen Sound, ON
- Full-time
Coordinate with Customer Service and internal teams on orders and shipments
Added 59 mins ago
DA
Technology Support Technician
Downingtown Area School District
NB · Chiasson Office, NB
- Full-time
Effectively uses Service Desk to meet customer service support needs
Added 59 mins ago
A
Junior Account Executive
Aon
Winnipeg, MB
- Full-time
This role offers a great foundation in account management and client service within Aon’s Indigenous practice, giving you exposure to a diverse client base and a broad range of risk and…
Added 59 mins ago
A
Junior Account Executive
Aon
Thunder Bay, ON
- Full-time
This role offers a great foundation in account management and client service within Aon’s Indigenous practice, giving you exposure to a diverse client base and a broad range of risk and…
Added 59 mins ago
M
Field Fluid Power Service Technician
Motion
Sudbury, ON · Lively, ON
- Full-time
Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
Added 59 mins ago
Part time pharmacy assistant
Walmart Canada
Calgary, AB
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 1 hour ago
Customer Service Representative
U-Haul
Kawartha Lakes, ON · Bobcaygeon, Ontario
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

Report this job