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Added 58 mins ago
NC
Manager, Delivery Process Improvement
NAV CANADA
Ottawa, ON
- Full-time
Develop the approach to training across TES for teams implementing changes.
Added 1 hour ago
TS
Kettle Coordinator Assistant (Part-Time)
The Salvation Army in Canada
St. Albert, AB
- Part-time
Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone…
Added 2 hours ago
V
Production Coordinator
VAST_BC
Vancouver, BC
- Part-time
VAST is seeking an organized, creative, and collaborative Production Coordinator to lead the day-to-day implementation of VAT's editorial and production mentorship project.
Added 3 hours ago
SI
Assignment Coordinator, Live Events
Solotech Inc.
Montreal, QC · Pointe-aux-Trembles, QC
- Full-time
Receive technical resource requests per project, analyze the needs, and define the right type of resource to allocate according to the parameters and conditions specified in the contract
Added 3 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified - Peace Arch Hospital
Fraser Health
White Rock, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 3 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified, Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 3 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - Burnaby
Fraser Health
Burnaby, BC · New Westminster, BC
- Part-time
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 3 hours ago
FH
Registered Nurse, Surgical Services - Post Anaesthetic Care Unit (PACU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals / providers in the identification and resolution of…
Added 3 hours ago
FH
Emergency Psychiatric Liaison Nurse (EPLN)
Fraser Health
New Westminster, BC
- Full-time
Receives referrals through the Patient Care Coordinator (PCC) and a variety of internal and external sources, including the general Emergency Department, Pediatric Emergency Department and…
Added 3 hours ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health
Surrey, BC
- Temporary
The Program Coordinator, Physician Quality Improvement (PQI) provides leadership and is responsible for supporting the PQI Initiative ensuring that the various physician projects are on…
Added 6 hours ago
ME
Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
…Perform daily inspections of work performed. Act as liaison and coordinator between contractors and engineered equipment suppliers. Solve problems that arise. Establish budgetary guidelines…
Added 7 hours ago
S
Project Coordinator- Toronto, ON
SKYGRiD
Toronto, ON
- Full-time
A construction-related degree or equivalent combinations of technical training and/or related experience.
Added 8 hours ago
AG
Coordonnateur de projet
Adelphi Group
Montreal, QC
- Full-time
Added 9 hours ago
A
Inventory Coordinator
Altasciences
Laval, QC
- Full-time
The Inventory Coordinator is responsible for supporting day-to-day receiving, stocking, replenishment, and inventory control activities within assigned storage areas to ensure reliable…
Added 9 hours ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
Added 9 hours ago
CC
Conference Services Coordinator
Confederation Centre of the Arts
Charlottetown, PE
- Full-time
Post-secondary training supplemented by previous experience in event set up, conference services, or audio-visual technical support. AVIXA CTS certification or other audio-visual or event…
Added 9 hours ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health Authority
Surrey, BC
- $32.43 to $46.62 CAD / hour
- Temporary
The Program Coordinator, Physician Quality Improvement (PQI) provides leadership and is responsible for supporting the PQI Initiative ensuring that the various physician projects are on…
Added 10 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 10 hours ago
H(
Member Services Coordinator
HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada)
Mississauga, ON
- Full-time
…The association supports its members through education and training, industry meetings, technical resources, advocacy, and data on industry statistics and trends, as well as a bi-annual…
Added 11 hours ago
GI
Site Coordinator
Green Infrastructure Partners
Markham, ON · Commerce Valley Dr W, Markham, ON
- Full-time
Training (assets): Working at Heights, Confined Space, WHMIS, First Aid; rail/transit safety certifications.
Added 11 hours ago
GI
Environmental Coordinator
Green Infrastructure Partners
Toronto, ON · Danforth Ave, Toronto, ON
- Full-time
Reporting into the Assistant Project Manager, the Environmental Coordinator is responsible for supporting and driving environmental compliance, and overall environmental risk management…
Added 11 hours ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
…career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our…
Added 11 hours ago
OC
W & WW Shift Lead
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
The Shift Lead at GE Booth WRRF is second in command to the Shift Coordinator and supports daily plant operations, operational direction, staff coordination and communication. The role is…
Added 11 hours ago
OC
W & WW Shift Lead
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
The Shift Lead at GE Booth WRRF is second in command to the Shift Coordinator and supports daily plant operations, operational direction, staff coordination and communication. The role is…
Added 13 hours ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Echo NDE is currently seeking a QHSE Coordinator to support its quality and safety programs.

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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