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Added 13 mins ago
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Production Technician
Skretting
Vancouver, BC
- Internship
Get ready to Own Impact as a Production Technician at Skretting, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a…
Added 13 mins ago
PA
Automation Systems Designer
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Engineering Degree or Engineering Technologist/Technician
Added 43 mins ago
TO
Landscape/Exterior Tradesperson
The Ottawa Hospital
Ottawa, ON
- Full-time
Diploma in Horticulture, Forestry Technician, Landscape Technician and/or Landscape Ontario Trade Certificate;
Added 43 mins ago
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Facilities Administrator
Actalent
Calgary, AB
- $25 to $30 CAD / hour
- Contract
The Facilities Technician provides critical administrative and project support to facility and engineering teams, ensuring accurate documentation, effective cost control, and smooth…
Added 43 mins ago
OP
Industrial Electrician/Instrumentation & Control Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Instrumentation & Control Technician/Technologist or Electrical Technician/Technologist/Technology
Added 43 mins ago
OP
Industrial Millwright Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Mechanical Engineering Technician/Technologist, Mechanical Technician/Technologist or Industrial Mechanic…
Added 1 hour ago
AH
Licensed Practical Nurse-Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 1 hour ago
AH
Food Service II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Formula/Human Milk Technician Certification preferred. Canadian Society of Nutrition Management is preferred. WHMIS training preferred. Knowledge of EPIC preferred. Experience with Formula…
Added 1 hour ago
AH
Pharmacy Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
AHS is seeking a skilled and motivated Pharmacy Technician to join the pharmacy team at Central Production. You will work to full scope of practice and support safe, efficient, and…
Added 1 hour ago
AH
Pharmacy Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
AHS is seeking a skilled and motivated Pharmacy Technician to join the pharmacy team at Central Production. You will work to full scope of practice and support safe, efficient, and…
Added 1 hour ago
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Journeyman HVAC Technician (Sign-on Bonus)
Boardwalk
Calgary, AB
- Full-time
Valid Journeyman Certificate as an HVAC Technician, Red Seal is an asset
Added 1 hour ago
AH
Licensed Practical Nurse Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 1 hour ago
CR
Emergency Tech
Canstar Restorations LP
Prince George, BC
- $28 to $32 CAD / hour
- Full-time
As an Emergency Services Technician, you will be making a difference in people’s lives by helping restore their homes after they have experienced a fire or flood. For an Emergency Services…
Added 1 hour ago
NH
Quality Control Technician
Naturally Home Grown Foods
Surrey, BC
- Up to $25 CAD / hour
As a Quality Control Technician, you'll conduct pre-operation checks, collect and analyze finished product samples, and perform sensory and analytical testing to ensure quality standards.…
Added 1 hour ago
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Field Technician
Wirecommm Systems
Concord, ON
- $45,000 to $65,000 CAD / year
- Full-time
Added 1 hour ago
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Journeyperson Powerline Technician
OEC
Oakville, ON
- $40.48 to $53.97 CAD / hour
- Full-time
As a Powerline Technician, you will work as part of a skilled team responsible for the construction, maintenance, restoration, and operation of Oakville Hydro's overhead and underground…
Added 2 hours ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
AtkinsRéalis is looking for an Intermediate Laboratory Technician/Technologist to join our Materials Engineering specialty laboratory team in Saskatoon, Saskatchewan. This role reports to…
Added 2 hours ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
AtkinsRéalis is looking for an Intermediate Laboratory Technician/Technologist to join our Materials Engineering specialty laboratory team in Saskatoon, Saskatchewan. This role reports to…
Added 2 hours ago
CR
Pre-Clinical Autopsy Technician
Charles River Laboratories
Montreal, QC
- Full-time
As a Technician for our Necropsy team located in Senneville, you will mainly be responsible for performing the post-mortem examination of animals while following the ethical regulations and…
Added 2 hours ago
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Data Center Technician
Serverfarm
Toronto, ON
- Full-time
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include…
Added 2 hours ago
Facility Maintenance & Operator
HealthCareersInSask.ca
North Battleford, SK
Added 2 hours ago
CT
BAS Project Supervisor
Convergint Technologies Ltd
Mississauga, ON
- $120,000 to $135,000 CAD / year
…As a Building Automation Supervisor, you will manage the BAS Technician team for Projects. This will include colleague development and performance management. The Supervisor coordinates…
Added 2 hours ago
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textile technician
Martket Branding
Vancouver, BC
- Full-time
Added 2 hours ago
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Heavy Duty Mechanic
Finning
Victoria, BC
- Full-time
…detail-oriented and possess your Journeyperson Heavy Equipment Technician certification with a valid driver’s license, then you are exactly who we are looking…
Added 2 hours ago
Industrial Audiometric Technician
Sonova AG
Kelowna, BC
Industrial Audiometric Technician - Permanent Full-Time

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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