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Added 7 mins ago
Maintenance Technician
ALS
Sudbury, ON · CAN - ON - Sudbury
As the Maintenance Technician this role will consist primarily of independently performing repairs, maintenance and troubleshooting to the building and operational equipment for the Sample…
Added 21 mins ago
TH
Milk Prep Room Aide
The Hospital for Sick Children
Toronto, ON
- Part-time
If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their…
Added 21 mins ago
GC
Industrial Mechanic (Millwright), Shovel and Drill Maintenance
Glencore Canada
Sparwood, BC
- Full-time
…Industrial Mechanic (Millwright) or experience Maintenance Technician with a background in mining equipment, we encourage you to…
Added 21 mins ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you…
Added 21 mins ago
PF
Service Advisor
Parkway Ford Lincoln
Waterloo, ON
- Full-time
Provide customer updates throughout the service process
Added 21 mins ago
SW
Maintenance Technician
STAGE Windows & Doors
Concord, ON
- $28 to $30 CAD / hour
- Full-time
Join the Stage team and grow with us as a Maintenance Technician!
Added 22 mins ago
F
Webber - Incident Response Technician - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Added 22 mins ago
F
Webber - Seasonal Patrol Maintenance Technician - Infrastructure Management
Ferrovial
Toronto, ON · CAN - Webber - Infra - Peel Halton
- Full-time
Added 22 mins ago
C
Coordinating Technician, On Air (T & I) (On-site) (On-call)
CBC/Radio-Canada
Montreal, QC
- Part-time
Added 22 mins ago
CS
Lead Roving Technician
Canadian Solar Inc.
Kitchener, ON · ON
- Full-time
Wondering what your day-to-day could look like as our new Lead Roving Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and…
Added 37 mins ago
R
Aseptic Filling Technician I (Fixed Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Aseptic Filling Technician I learns and executes aseptic manufacturing operations - including equipment setup, component sterilization, formulation, filtration, and capping - under…
Added 51 mins ago
S
Production Technician
Skretting
Vancouver, BC
- Internship
Get ready to Own Impact as a Production Technician at Skretting, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a…
Added 1 hour ago
TO
Landscape/Exterior Tradesperson
The Ottawa Hospital
Ottawa, ON
- Full-time
Diploma in Horticulture, Forestry Technician, Landscape Technician and/or Landscape Ontario Trade Certificate;
Added 1 hour ago
A
Facilities Administrator
Actalent
Calgary, AB
- $25 to $30 CAD / hour
- Contract
The Facilities Technician provides critical administrative and project support to facility and engineering teams, ensuring accurate documentation, effective cost control, and smooth…
Added 1 hour ago
OP
Industrial Electrician/Instrumentation & Control Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Instrumentation & Control Technician/Technologist or Electrical Technician/Technologist/Technology
Added 1 hour ago
OP
Industrial Millwright Apprentice - Durham Region
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: Successful completion of a 2-or 3-year College Program in Mechanical Engineering Technician/Technologist, Mechanical Technician/Technologist or Industrial Mechanic…
Added 2 hours ago
NH
Quality Control Technician
Naturally Home Grown Foods
Surrey, BC
- Up to $25 CAD / hour
As a Quality Control Technician, you'll conduct pre-operation checks, collect and analyze finished product samples, and perform sensory and analytical testing to ensure quality standards.…
Added 2 hours ago
WS
Field Technician
Wirecommm Systems
Concord, ON
- $45,000 to $65,000 CAD / year
- Full-time
…reasonable accommodation for any part of the application or hiring process can contact HR Team at 905-760-8018 (ext. 234). Reasonable accommodations will be determined on a case-by-case…
Added 2 hours ago
O
Journeyperson Powerline Technician
OEC
Oakville, ON
- $40.48 to $53.97 CAD / hour
- Full-time
As a Powerline Technician, you will work as part of a skilled team responsible for the construction, maintenance, restoration, and operation of Oakville Hydro's overhead and underground…
Added 2 hours ago
CR
Pre-Clinical Autopsy Technician
Charles River Laboratories
Montreal, QC
- Full-time
As a Technician for our Necropsy team located in Senneville, you will mainly be responsible for performing the post-mortem examination of animals while following the ethical regulations and…
Added 2 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include…
Added 3 hours ago
MB
textile technician
Martket Branding
Vancouver, BC
- Full-time
Operate multi-function central process control machinery
Added 3 hours ago
F
Heavy Duty Mechanic
Finning
Victoria, BC
- Full-time
…detail-oriented and possess your Journeyperson Heavy Equipment Technician certification with a valid driver’s license, then you are exactly who we are looking…
Added 3 hours ago
Outdoor Program Leader - Recreation Technician I
City of Edmonton
AB
Added 3 hours ago
FO
Contents Crew Lead
First Onsite - CA
Langford, BC · Victoria, BC
- $25 to $30 CAD / hour
- Full-time
…you. As a Contents Crew Lead (Internally known as Contents Technician II), you'll play a key part in helping people recover what matters most. You'll take pride in restoring items affected…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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