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Added 21 mins ago
GM
Indigenous Museum Attendant
Galt Museum & Archives / Akaisamitohkanao'pa
Lethbridge, AB
- Full-time
Attending staff meetings/training as required
Added 21 mins ago
GE
12 Month Contract E-Commerce Digital Coordinator
Gerrie Electric Wholesale Ltd.
Burlington, ON
- Full-time
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a…
Added 50 mins ago
BC
CAD Coordinator
BBA Consultants
Rouyn-Noranda, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 50 mins ago
BC
CAD Coordinator
BBA Consultants
Val-d'Or, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 50 mins ago
SI
Maintenance Coodinator
Shannex Incorporated
Debert, NS
- Full-time
We are searching for a Maintenance Coordinator to join our Debert Court team based in Debert, Nova Scotia.
Added 50 mins ago
DR
Inside Sales - Saskatoon
DMC Recruitment Group
Saskatoon, SK
- Full-time
OTE: $65,000 - $90,000 (Base Salary + Monthly Profit Sharing) | Pension | Benefits | Training & Career Growth
Added 50 mins ago
SH
Administrative Coordinator-SE Health Rehab
SE Health
Richmond Hill, ON
- Temporary
SE Health is currently seeking an energetic and collaborative Administrative Coordinator for the SE Rehab Health Clinic to support front desk administrative duties including facilitating…
Added 50 mins ago
SI
Resident and Family Service Coordinator - DePaul Hall Annex
Shannex Incorporated
Bedford, NS
- Full-time
We are searching for a Resident and Family Services Coordinator to join our DePaul Hall Annex team based in Bedford, Nova Scotia.
Added 1 hour ago
PD
Compliance Coordinator
Paul Davis Restoration of the National Capital Region, VA
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
We are seeking a motivated, highly organized, and detail-oriented Compliance Coordinator to join our team.
Added 1 hour ago
BC
CAD Coordinator
BBA Consultants
Sept-Îles, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 1 hour ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Coordinator, Facility Management, provides operations and maintenance services for Client-Partner facilities. The incumbent manages and administers contracts related to facility…
Added 1 hour ago
DC
Coordinator, Project Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We're looking for a Coordinator, Project Management who thrives in a collaborative, fast-paced environment. You'll play a key role in supporting the planning and delivery of infrastructure…
Added 1 hour ago
BC
CAD Coordinator
BBA Consultants
Mont-Tremblant, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 1 hour ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We're looking for a Coordinator, Facility Management to help manage facilities, maintenance contracts, and service providers that support Canada's defence operations. In this role, you'll…
Added 1 hour ago
BC
CAD Coordinator
BBA Consultants
Quebec, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 1 hour ago
BC
CAD Coordinator
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 1 hour ago
BC
CAD Coordinator
BBA Consultants
Montreal, QC
- Full-time
Participate in internal training and provide ongoing coaching to teams for BIM best practices specific to mining and hydroelectric projects
Added 1 hour ago
S
DCN - Recruiting Coordinator
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated DCN Recruiting Coordinator to support our Data Center infrastructure solutions business. The Recruiting Coordinator is responsible for providing support in the…
Added 1 hour ago
MG
Unit Clerk II (Outpatient Medicine Clinic)
Michael Garron Hospital
Toronto, ON
- Part-time
Training related to office administration/office coordinator.
Added 1 hour ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Mirabel, QC
- Full-time
Contribute to mentorship, training, and operational coaching programs;
Added 1 hour ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Val-d'Or, QC
- Full-time
Contribute to mentorship, training, and operational coaching programs;
Added 1 hour ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Marketing and Communications, the Social Media and News Coordinator plays an integral role in UCAM’s mandate to communicate UVic’s vision and achieve its strategic…
Added 1 hour ago
CC
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
Job Title: Client Services Coordinator (on a Casual basis)
Added 1 hour ago
V
Underground Mine Operations Supervisor
Vale
Canada
- Full-time
Request training in skills development where required and communicate needs to the Superintendent.
Added 2 hours ago
G
Coordonnateur(trice) contenu technique/ Technical Content Coordinator (CONTRACT)
Genetec
Montreal, QC
- Contract
…services. As part of Genetec's UCS team, the Technical Content Coordinator manages content updates with various content development teams around Genetec and ensures timely and consistent…

Northwestel

Workforce Coordinator

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The Workforce Coordinator is responsible for coordinating technician schedules to ensure customer service appointments are completed on time and in accordance with service commitments. This role manages work orders, allocates resources based on technician skills and availability, communicates with customers regarding appointments, and collaborates with operational teams to resolve scheduling conflicts and workload challenges. The position also supports service order completion, billing validation, travel coordination, and continuous process improvement initiatives while maintaining a strong focus on customer service, operational efficiency, and safety compliance.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Review scheduled customer appointments to ensure the appropriate technical resources and equipment are available and allocated to complete the service order(s) on time and in accordance with customer specifications.
Create and maintain a Schedule of Appointments for technicians in accordance with technician skills inventory, available resources to complete the work order and customer scheduling commitments ensuring the daily workloads apply to each technician ensure service level objectives and metrics are achieved.
Contact customers prior to scheduled appointment times to ensure service order can be fulfilled as initially promised. Where required, review appointment information and reschedule appointment to ensure initial commitments are adjusted with minimal disruption to the customer.
Monitor service order workflow through various departments, seeking information regarding facilities and equipment needed to meet customer commitments and service level objectives and escalate all scheduling discrepancies and conflicts in advance to the Manager for resolution.
Coordinate travel plans for technicians as required to ensure customer requirements are met.
Work closely with Field Operations management, Foremen, Workforce Planners, Real-time Coordinators and Call Centre resources in organizing and validating workloads for high priority or work in jeopardy of not meeting stated commitments to customers.
Understand the resource pool of technical competencies of Field Operations technicians as required to fulfill customer commitments reporting any gaps to the department Manager or the respective Manager, Field Operations.
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Work collaboratively with other Workforce Schedulers and Real-time Coordinators to recommend solutions and resolve operational gaps in planned and actual workload and workforce.
Sign off all completed service orders and schedule follow-up appointments as necessary.
Validate customer billing information on customer orders and enter charges to customer accounts.
Prepare documentation for technical staff and administrative procedures as required.
Act as business prime / process prime for departmental improvement initiatives.
Shift work may be required for this position.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

Grade Twelve education.
Two (2) years’ experience in a clerical or administrative position, preferably in the telecommunications industry.
Previous experience acting in a business or process analyst role supporting projects is an asset.
Ability to provide excellent customer service. Ability to work effectively individually and as a member of a team with a broad range of duties.
Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
Possess excellent English written/verbal communication skills.
Experience in the Cable or Telecommunications industry is an asset.
Working knowledge of Northwestel's provisioning and assurance processes, programs and software is an asset.
Knowledge of Northern geographic areas is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Workforce Coordinator manages technician schedules and resource allocation to ensure customer service appointments are met efficiently. They also handle billing validation, travel coordination, and collaborate with operational teams to resolve scheduling conflicts.

Requirements

Candidates must have a Grade Twelve education and at least two years of experience in a clerical or administrative role, preferably within telecommunications. Proficiency in Microsoft Office and strong English communication skills are required.

Skills

Workforce coordination
Scheduling
Customer service
Resource allocation
Microsoft Office
Administrative support
Billing validation
Travel coordination
Operational efficiency
Safety compliance
Communication
Problem solving
Data entry
Process improvement
Technical documentation

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Workforce Coordinator
Scheduling
Telecommunications
Customer Service
Microsoft Excel
Microsoft Word
Microsoft Outlook
Field Operations
Work Orders
Resource Management
Billing
Safety Compliance
Process Improvement
Administrative
Data Entry
Operational Support
Technical Support
Shift Work
Accident Prevention Program
Occupational Health and Safety

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