To provide effective leadership and oversight of daily field service operations within the assigned region, ensuring the safe, efficient, and timely delivery of services. This role focuses on optimizing personnel, equipment, and resources; maintaining strong customer relationships; ensuring compliance with company policies and safety standards; and driving operational excellence through team development, accountability, and continuous improvement to meet business objectives and customer expectations.
Responsibilities
Operations & Personnel Management
Supervise the day-to-day field service operations within the assigned region.
Plan, prioritize, and schedule field personnel, equipment, and transportation to meet customer and operational requirements.
Monitor field activities, equipment utilization, and job progress to ensure work is completed safely, efficiently, and on schedule.
Track field personnel assignments and ensure all required training, certifications, and safety requirements are maintained.
Enter, review, and approve timesheets for field personnel.
Train, coach, and develop employees while ensuring company standards and procedures are consistently followed.
Traveling to various FluidControl locations is required 10%.
Understanding the field operations database for set up of new computers and troubleshoot over the phone.
Assist in field operations as required, including after-hours, weekend, or emergency service calls.
May perform the same duties as workers supervised.
Customer Service & Business Support
Develop and maintain strong working relationships with customers, drilling contractors, and oil and gas operators within the assigned region.
Promote the company's products, equipment, and field service capabilities to existing and prospective customers.
Create customer work orders and submit completed documentation to the Billing department for invoicing.
Review and approve field documentation, ensuring accuracy and timely submission to Head Office.
Safety & Compliance
Ensure compliance with all company policies, procedures, and Health, Safety, and Environment (HSE) requirements.
Promote a strong safety culture by ensuring employees understand and comply with applicable legislation, company safety policies, and safe work practices.
Maintain awareness of regulatory and company safety requirements applicable to the region and ensure ongoing compliance.
Administration & Reporting
Prepare and submit accurate daily operational reports detailing field activities, equipment utilization, and job progress.
Complete required data entry and reporting.
Review and approve employee expense reports and corporate credit card submissions.
Maintain monthly vehicle logs, inspections, and related fleet documentation.
Assist the warehouse with annual inventory counts and inventory control activities.
Assist with recruitment, evaluations, and promotions of employees. Conduct training and coaching for employees in new work roles/tasks, safety procedures, and company policies.
Participate in inspection/investigations, including field, shop, environment, equipment and HSE Incidents.
Facilities & Equipment
Coordinate the movement, shipping, and receiving of equipment and materials required for field operations.
Oversee the maintenance and upkeep of equipment, and vehicles to ensure operational readiness.
Other Responsibilities
Participate in an on-call rotation and respond to after-hours operational requirements, and emergency service support.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent; post-secondary education in a related field is considered an asset.
Previous supervisory experience in field service, oil and gas, or a related industrial environment would be an asset.
Strong leadership, organizational, and decision-making skills.
Experience coordinating personnel, equipment, and customer service activities.
Extensive knowledge of Solids Control Technology is required.
Minimum 5 years of applicable oil and gas experience.
Excellent communication and interpersonal skills.
Valid driver's license with an acceptable driving record.
Technical Requirements (Software or Program Knowledge Needed):
Microsoft Office & Outlook knowledge is required.
Well-detailed daily wellsite reporting is critical.
Experience with an invoicing database is an asset.
HSE Requirements:
Shop environment orientation (exits, fire extinguishers, first aid & eyewash stations, spill kits, propane storage) and yard environment (building locations, processes).
Squatting, bending, reaching, and walking, working from heights (further details to be reviewed on JHA).
PPE training for possible noise exposure, mists/vapors, gloves, safety glasses and steel toed boots.
WHMIS training.
Valid driver’s license is required.
Common Safety Orientation (CSO) Training.
First Aid
H2S Alive Training
Keep up to date on Customer Orientations
This position is safety sensitive.
Preferred method of application and to view all opportunities visit: https://www.nov.com/Careers
NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind: NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. NOV values inclusion and diversity; we encourage all qualified candidates to apply.
NOV thanks all interested applicants, however only those selected for interview will be contacted.
