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Added 12 mins ago
T
Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
…working up a nice sweat as you install our product on a large commercial…
Added 12 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
…construction service, and design expertise to support residential and commercial projects – from start to…
Added 12 mins ago
TC
Maintenance Plumber
The Care Group
Vancouver, BC
- $37 to $43 CAD / hour
- Full-time
Install, repair and maintain domestic, commercial or industrial plumbing fixtures and systems
Added 12 mins ago
S
Représentant(e) des ventes – JR et traumatologie – Moncton / Associate Sales Representative - JR & Trauma - Moncton
Stryker
Moncton, NB · Canada, Virtual Address
- Full-time
En tant que représentant commercial associé spécialisé dans les dispositifs médicaux, tu promouvoiras et vendras des solutions de remplacement articulaire et de trauma tologieaux…
Added 28 mins ago
FA
Pilot - First Officer
Flair Airlines
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- Internship
Identifying potential operational disruptions and supporting actions that protect safety, minimize delays, and maintain the commercial schedule.
Added 28 mins ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 28 mins ago
SC
Network Technician
SPECBAND COMMUNICATIONS LTD
Toronto, ON
- Full-time
…and ensure reliable network performance across a variety of commercial and retail…
Added 28 mins ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…Pensions, Sovereign Wealth Funds, etc. Knowledge of Retail, Commercial and Wealth business and their clients within CIBC or other Banks is an…
Added 28 mins ago
OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $60,000 CAD / year
- Full-time
Develop competitive pricing strategies, negotiate commercial agreements, and monitor margins to improve profitability.
Added 28 mins ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Evaluate open‑source and commercial AI test‑ops solutions; build PoCs and drive adoption
Added 28 mins ago
I
Expert en assurance de biens des entreprises III
Intact
Mississauga, ON
- Full-time
…responsible for the investigation, negotiation, and settlement of commercial and personal lines property and/or automotive physical damage subrogation claims. You will provide quality…
Added 28 mins ago
TC
Manager Of Real Estate - Regional Director
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $118,709.6 to $168,709.6 CAD / year
- Full-time
…leading retailers. If you're a strategic leader with strong commercial real estate expertise and a passion for building partnerships, we want to hear from…
Added 28 mins ago
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Global Customer Manager
Epiroc
Mississauga, ON
- Full-time
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Added 28 mins ago
AA
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking an Cybersecurity Systems Integration Professional to join our Cockpit & Platforms team based in Mirabel (Quebec, Canada), where you will work…
Added 28 mins ago
AA
Gestionnaire de projet en ingénierie / Project Manager, Engineering
Airbus Aircraft
Montreal, QC
- Full-time
Added 28 mins ago
OT
Architectural Quality Inspector
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
…Working closely with Construction, Design, Systems, Handover, Commercial, and Quality teams, the Architectural Quality Inspector plays a critical role in achieving progressive acceptance…
Added 28 mins ago
E
Business System Analyst
eTeam
Laval, QC
- $38 to $42 CAD / hour
- Contract
The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and…
Added 28 mins ago
EA
Captain - Falcon 7X
Execaire Aviation
Toronto, ON
- Internship
As a pilot employed by Execaire Aviation, you are required at all times to maintain valid authorization to conduct commercial flight operations. This includes, without limitation, holding…
Added 28 mins ago
EI
Certified Public Accountant Controllership
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Montreal, QC
- Contract
Audit & Stakeholder Collaboration: Partner with Finance, Operations, Commercial, Legal, Tax, and internal and external auditors to resolve complex accounting matters.
Added 28 mins ago
OI
HVAC Parts & Supply Inside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
…and construction (EPC) firms. Whether it’s for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to…
Added 28 mins ago
SG
Service Leader
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Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
Problem Solving: ability to interpret complex commercial concerns, identify and mobilize appropriate resources with minimal negative impact, assess responsibility, explore alternatives,…
Added 28 mins ago
SE
Health & Safety Specialist
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AB · Edmonton, AB
- Full-time
…We work collaboratively with Indigenous Nations, as well as commercial, oil and gas, and municipal development clients to support responsible land use and sustainable…
Added 28 mins ago
B
Building Electrical Engineering Technologist
BPA
Ottawa, ON
- Full-time
Contribute to diverse project sectors, including healthcare, education, commercial, residential, institutional, and data centres.
Added 28 mins ago
MS
Structural Quality Manager
Midwest Structural Ltd.
AB · Edmonton, AB
- Full-time
Company Description Midwest Structural Ltd. is an industrial and commercial fabrication company delivering high-quality structural products and services. A team of experienced managers,…
Added 28 mins ago
Analyst, Heartland Finance
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…financial and operational performance. This position partners with commercial, operations, and leadership teams to assess market trends, analyze business performance, and support value…

Nova Bus

Customer Support Manager - Toronto

Saint-Eustache, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

Your Responsibilities On Board

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

The Advantages Of The Journey

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

What You Need To Get On The Bus

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical Skills

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal And Professional Skills

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

Provide technical and commercial support to customers, maintain client relationships, and serve as the primary liaison between customers and Nova Bus technical teams. Oversee vehicle diagnostics, repairs, warranty and quality reporting, root-cause investigations, and fleet-wide service campaigns.

Requirements

Requires 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry, with electric or hybrid vehicle experience highly desirable. An engineering degree is preferred but not required; candidates should have relevant diagnostic and customer-support experience, strong analytical and communication skills, fluent English, and the ability to travel frequently.

Skills

Commercial Vehicle Technical Support
Electric and Hybrid Vehicle Systems
Vehicle Diagnostics
CAN Bus Analysis
J1939
Warranty Claims
Root Cause Analysis
Failure Data Analysis
Service Campaigns
Technical Reporting
Microsoft 365
High-Voltage Systems
Powertrain Components
Communication
Conflict Resolution

Benefits

Competitive Salary
Benefits
Generous Holiday Policy
Flexible Working Hours

Visa sponsorship

Not detected in the job text

Keywords

Commercial Vehicles
Electric Buses
Hybrid Vehicles
Vehicle Communication Systems
CAN Bus
J1939
Diagnostic Tools
Vector Data Recorder
CAN Bus Analysis Software
BAE Systems
Electric Vehicle Propulsion Systems
Battery Systems
High-Voltage Systems
Powertrain Components
Market Quality Report
Warranty Costs
Warranty Claims
Failure Data Analysis
Root Cause Analysis
Corrective Measures
Service Campaigns
Fleet Support
Customer Support
Microsoft 365
Public Transportation

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