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Added 11 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Powassan, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 11 mins ago
LC
Store Administrator Part Time Day
Loblaw Companies Limited
Charlottetown, PE
- Part-time
Be accountable for office duties as indicated by Store Manager
Added 11 mins ago
D
Advisor, Securities
Desjardins
Mascouche, QC
- Full-time
…objectives and strategies. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You help analyze member/client needs,…
Added 11 mins ago
RD
Banquet Supervisor
Red Deer Resort & Casino
Red Deer, AB
- Full-time
Under the guidance of the Banquet Manager, the Banquet Supervisor is responsible for overseeing all aspects of a banquet or event, including set-up, food presentation, serving, and…
Added 12 mins ago
E
Manager, DevOps Engineering
EllisDon
Mississauga, ON
- Full-time
Maintain momentum through competing priorities, Incidents, dependencies with single pointed focus on superior customer experience.
Added 12 mins ago
B
Client Service Associate, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
As a Client Service Associate with BMO Nesbitt Burns, you’ll be an integral part of an Investment Advisor team, helping deliver a high-quality wealth management experience to clients.
Added 12 mins ago
B
Client Service Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Client Service Assistant supports one or more Investment Advisors (IAs) and IA Team and staff, and private wealth branch operations with day-to-day administration and provides…
Added 12 mins ago
B
Trust and Estate Advisor
BMO
Vancouver, BC · Victoria, BC · FBT
- Full-time
Delivers timely, accurate, and efficient service while maintaining a high standard of client experience.
Added 12 mins ago
B
Trust and Estate Advisor
BMO
Edmonton, AB · Enbridge
- Full-time
Delivers timely, accurate, and efficient service while maintaining a high standard of client experience.
Added 12 mins ago
A
Plant Director
Agropur
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- Full-time
…indicators (metrics): quality, food safety, health and safety, customer satisfaction, and our financial…
Added 12 mins ago
TH
Associé(e) aux ventes - Bois et matériaux (Temps partiel)
The Home Depot
Canada
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
TH
Sales Associates Part-Time - 7160 North Bay
The Home Depot
North Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
TH
Lot Associate: Part Time - PORT COQUITLAM
The Home Depot
Port Coquitlam, BC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 12 mins ago
TH
Associé(é) aux stationnement (Temps partiel)
The Home Depot
Saint-Bruno, QC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 12 mins ago
TH
Overnight Freight Associate Part Time (SOUTH KEYS)
The Home Depot
Canada
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 12 mins ago
TH
Associé(e) aux ventes - Quincaillerie (Temps partiel)
The Home Depot
Burnaby, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 12 mins ago
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PT Sales Associate
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Aurora, ON
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Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 12 mins ago
YH
Activation Worker (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Superb customer service skills. Demonstrated initiative to support the clients and team in a positive and efficient manner.
Added 12 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is seeking a Senior Account Manager to manage and grow an established portfolio of group benefits clients while delivering strategic consulting and advisory services.
Added 12 mins ago
NF
Grocery Team Leader
Nature's Fare Markets
Kelowna, BC
- Full-time
Walk the walk and talk the talk! Working with the Grocery Manager, you will help lead the grocery team by example, providing exceptional customer service and building a positive team…
Added 12 mins ago
LM
Underwriter, Property & Casualty
Liberty Mutual Canada
Calgary, AB
- Full-time
Demonstrate effective prioritization of workload and provide superior customer service to our brokers and clients
Added 12 mins ago
GE
Afternoon Warehouse Manager - Distribution Centre
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- Internship
Known for its deeply embedded service mindset and strong relationships across customers, employees, and partners, Gerrie Electric prioritizes long-term value creation over short-term…
Added 26 mins ago
Grocery Utility Clerk (Cochrane)
Calgary Co-op
Cochrane, AB
The Grocery Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and…
Added 26 mins ago
M(
Concession Cook-Quick Service Scotiabank Arena
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
As a valuable member of the Food & Beverage team, you will prepare Quick Service menu items and condiments, while ensuring championship service in a high-paced environment. You will…
Added 26 mins ago
DT
Store Manager
Dollar Tree Stores
Toronto, ON
- Full-time
…our unbelievable everyday deals, and our commitment to great customer…

Nova Bus

Customer Support Manager - Toronto

Saint-Eustache, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

Your Responsibilities On Board

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

The Advantages Of The Journey

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

What You Need To Get On The Bus

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical Skills

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal And Professional Skills

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

Provide technical and commercial support to customers, maintain client relationships, and serve as the primary liaison between customers and Nova Bus technical teams. Oversee vehicle diagnostics, repairs, warranty and quality reporting, root-cause investigations, and fleet-wide service campaigns.

Requirements

Requires 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry, with electric or hybrid vehicle experience highly desirable. An engineering degree is preferred but not required; candidates should have relevant diagnostic and customer-support experience, strong analytical and communication skills, fluent English, and the ability to travel frequently.

Skills

Commercial Vehicle Technical Support
Electric and Hybrid Vehicle Systems
Vehicle Diagnostics
CAN Bus Analysis
J1939
Warranty Claims
Root Cause Analysis
Failure Data Analysis
Service Campaigns
Technical Reporting
Microsoft 365
High-Voltage Systems
Powertrain Components
Communication
Conflict Resolution

Benefits

Competitive Salary
Benefits
Generous Holiday Policy
Flexible Working Hours

Visa sponsorship

Not detected in the job text

Keywords

Commercial Vehicles
Electric Buses
Hybrid Vehicles
Vehicle Communication Systems
CAN Bus
J1939
Diagnostic Tools
Vector Data Recorder
CAN Bus Analysis Software
BAE Systems
Electric Vehicle Propulsion Systems
Battery Systems
High-Voltage Systems
Powertrain Components
Market Quality Report
Warranty Costs
Warranty Claims
Failure Data Analysis
Root Cause Analysis
Corrective Measures
Service Campaigns
Fleet Support
Customer Support
Microsoft 365
Public Transportation

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