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Added 2 mins ago
GC
Part Time - Cage Cashier- Grand River Casino
Great Canadian Entertainment
Elora, ON
- Part-time
Under the direct supervision of the Manager, Cage or the Supervisor, Slot & Cage, this position is responsible for customer service, cash administration and cash counts while contributing…
Added 2 mins ago
Manager, Business Planning
Halton Region
Oakville, ON
The Manager, Business Planning is responsible for the strategic oversight, administration, and accountability of Children's Services funding, budgeting, financial planning, and business…
Added 2 mins ago
GC
Field Service Manager
Gunnebo Canada
Burnaby, BC
- Full-time
The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned…
Added 2 mins ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
…technology and cybersecurity risks are assessed across the Bank. Reporting to the Vice President, IT Governance & Risk Oversight within the Office of the Chief Information Officer, the…
Added 2 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy
Added 2 mins ago
E
Analyst, IS Infrastructure PMO
EPCOR
AB · Edmonton, Alberta
- Full-time
…governance administration and compliance oversight, project financial coordination and reporting, PMO tool administration and support, and contingent workforce coordination. You also handle…
Added 2 mins ago
SI
Intern - Internal Audit
Saputo Inc.
Montreal, QC · Head Office - Corporate
- Full-time
…participate in the planning and execution of mandates supporting Financial Compliance (NI 52-109). This role is designed for students currently pursuing or having recently completed a…
Added 3 mins ago
BH
Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy
Added 3 mins ago
IG
IT Recruiter
Insight Global
Toronto, ON
- Full-time
Contribute to operational excellence through accurate reporting and process management.
Added 17 mins ago
SF
Acquisition Marketing Manager
SickKids Foundation
Toronto, ON
- Full-time
We’re committed to attracting and retaining passionate individuals to help create a healthier future. That’s why SickKids Foundation is looking for a new Manager, Acquisition Marketing.
Added 17 mins ago
R
Senior Manager, Social Content & Communities
RBC
Toronto, ON
- Full-time
…recognized brands. We're looking for an experienced Senior Manager, Social Content & Communities to lead how RBC Direct Investing shows up across social: turning complex investing concepts…
Added 17 mins ago
DevOps Engineer - Game Developer Experience
Electronic Arts
Vancouver, BC
Reporting to a Senior Engineering Manager within the Game Developer Experience (GDX) team, you'll design, build, and maintain enterprise-grade development pipelines for EA's video games and…
Added 17 mins ago
GD
AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 18 mins ago
NA
Senior Director Finance
Nelson/Kraft and Associates
Calgary, AB
- $125,000 to $130,000 CAD / year
- Full-time
…personally led significant year-end audits, overseen accounting and financial reporting, managed grant-funded operations, strengthened internal controls, improved budgeting and forecasting,…
Added 18 mins ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are seeking a proactive and detail-oriented Accounts Payable Specialist to join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full…
Added 18 mins ago
AC
Project Accountant
Accenture Construct
Toronto, ON
- Full-time
Review and process vendor invoices, including appropriate coding for consultants and subcontractors, and maintain accurate project financial records within the system
Added 32 mins ago
UO
Educational Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital - Shaughnessy C Block (BCWHC)
- $4,576 to $4,808 CAD / month
- Part-time
…systems, documentation, and workflows, supporting evaluation and reporting activities, and ensuring the effective delivery of day-to-day academic and administrative…
Added 32 mins ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 32 mins ago
Senior Accountant
Corus Entertainment
Toronto, ON
…Accountant – Finance and Accounting in our Toronto head office. Reporting directly to the Finance Manager, Advertising Revenues, this role is part of a team that oversees month end…
Added 32 mins ago
Controller II
Sofina Foods Inc
Calgary, AB
Reporting to the Director of Finance, the Controller is accountable for analysis of the financial and costing data for the Chicken division with a focus on the Calgary plant. This role is a…
Added 32 mins ago
SD
Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Lethbridge, AB
- Part-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 32 mins ago
SD
Store Administrator, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Lethbridge, AB
- Part-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 32 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kingston, ON
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 32 mins ago
UO
Athletics Development & Alumni Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Development Manager of Athletics, they will lead all short and long-term stewardship initiatives with the objective of advancing and strengthening the sustainability and…
Added 32 mins ago
W
(CAN) Asset Protection Associate
Walmart
Sudbury, ON
- Part-time
Investigates incidents of financial and physical shrink and communicates findings to Store Leadership. For internal investigations, escalates information to the Market Loss Prevention…

Nova Bus

Customer Support Manager - Toronto

Saint-Eustache, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

Your Responsibilities On Board

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

The Advantages Of The Journey

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

What You Need To Get On The Bus

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical Skills

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal And Professional Skills

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

Provide technical and commercial support to customers, maintain client relationships, and serve as the primary liaison between customers and Nova Bus technical teams. Oversee vehicle diagnostics, repairs, warranty and quality reporting, root-cause investigations, and fleet-wide service campaigns.

Requirements

Requires 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry, with electric or hybrid vehicle experience highly desirable. An engineering degree is preferred but not required; candidates should have relevant diagnostic and customer-support experience, strong analytical and communication skills, fluent English, and the ability to travel frequently.

Skills

Commercial Vehicle Technical Support
Electric and Hybrid Vehicle Systems
Vehicle Diagnostics
CAN Bus Analysis
J1939
Warranty Claims
Root Cause Analysis
Failure Data Analysis
Service Campaigns
Technical Reporting
Microsoft 365
High-Voltage Systems
Powertrain Components
Communication
Conflict Resolution

Benefits

Competitive Salary
Benefits
Generous Holiday Policy
Flexible Working Hours

Visa sponsorship

Not detected in the job text

Keywords

Commercial Vehicles
Electric Buses
Hybrid Vehicles
Vehicle Communication Systems
CAN Bus
J1939
Diagnostic Tools
Vector Data Recorder
CAN Bus Analysis Software
BAE Systems
Electric Vehicle Propulsion Systems
Battery Systems
High-Voltage Systems
Powertrain Components
Market Quality Report
Warranty Costs
Warranty Claims
Failure Data Analysis
Root Cause Analysis
Corrective Measures
Service Campaigns
Fleet Support
Customer Support
Microsoft 365
Public Transportation

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