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Added 4 mins ago
TH
Business Manager
The Humberview Group
Toronto, ON
- Full-time
Volkswagen MidTown Toronto is looking for a Business Manager to add to our team in Toronto. Volkswagen MidTown Toronto is proud to be a member of The Humberview Group, representing 20…
Added 4 mins ago
PG
Media Planner
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Present plans to the client brand group, with assistance of Supervisor/Manager
Added 20 mins ago
RE
Shop Foreperson
Rush Enterprises
Timmins, ON
- Full-time
…range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees, we…
Added 34 mins ago
CC
Etalagiste Pour Cartes de Souhaits
Carlton Cards
Longueuil, QC
- Part-time
…returned product and other tasks as communicated by your Field…
Added 34 mins ago
CC
Greeting Card Merchandiser (PT)/Étalagiste Pour Cartes de Souhaits (PT) - Dollard des Ormeaux Area
Carlton Cards
Dollard-Des Ormeaux, QC
- Part-time
…returned product and other tasks as communicated by your Field…
Added 34 mins ago
CC
Greeting Card Merchandiser (PT)/Étalagiste Pour Cartes de Souhaits (PT) - Mont Royal Area
Carlton Cards
Westmount, QC
- Part-time
…returned product and other tasks as communicated by your Field…
Added 35 mins ago
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Associate Category Manager - Automotive products
Tenaquip
Senneville, QC
- Full-time
Job Purpose: The Associate Category Manager (ACM) supports activities focused on B2B sales growth, profitability, and marketing initiatives within the Automotive product portfolio. In this…
Added 35 mins ago
RS
Sr Field Service Technician
Rapiscan Systems
Vancouver, BC
- $38 to $48 USD / hour
- Full-time
…as review of Logistics plans in regards to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement…
Added 49 mins ago
Account Manager
Syntronic
Ottawa, ON
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 1 hour ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
…Canada, as required. The successful candidate will report to the Manager, Production & Service – Protection in…
Added 1 hour ago
Materials Management Aide
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Clinical Team Manager, the Material Management Aide carries out the warehousing and distribution of materials to all areas of the Interlake- Eastern Regional…
Added 1 hour ago
QM
Service Manager - HVAC
Quantum Management Services Ltd.
Calgary, AB
- $80,000 to $100,000 CAD / year
- Full-time
Our client, an established and growing home services organization, is seeking a Service Manager to support and lead its Calgary service operations.
Added 1 hour ago
FG
Roofing Project Manager
Flynn Group of Companies
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Added 1 hour ago
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Independence Manager
PwC
Toronto, ON
- Full-time
As an Independence Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
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Maintenance Supervisor
Westlake
Woodbridge, ON
- Full-time
Report any deficiencies in systems, facilities, machinery, equipment and/or tools immediately to Production Manager and/or Plant Manager, as required.
Added 1 hour ago
NA
Senior Director Finance
Nelson/Kraft and Associates
Calgary, AB
- $125,000 to $130,000 CAD / year
- Full-time
If you are an experienced CPA and team leader who comes from a mid to large sized organization with similarly complex moving parts, we would love to hear from you!
Added 1 hour ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
…join a growing organization. Reporting directly to the Senior Manager, Finance, you will oversee the full accounts payable function while supporting a variety of finance initiatives. This…
Added 1 hour ago
TC
Community Centre Maintenance Operator II (Temporary, Full-Time)
The Corporation of The City of St. Thomas
St. Thomas, ON
- Full-time
Under the general direction of the Manager of Recreation Facilities, the Community Centre Maintenance Operator II is involved in a diverse range of job activities including: ice…
Added 1 hour ago
V
Staff Software Developer / Développeur(se) logiciel principal(e)
Vention
Montreal, QC
- Full-time
Scale our MuJoCo-based simulation in two directions: large, complex machine designs with many parts, robots and processes, and many simulations that run in parallel
Added 1 hour ago
PA
Automotive Master Service Technician - Hyundai
Pfaff Automotive Partners Inc.
Woodbridge, ON
- Full-time
As a valued member of our service team, you will report to the Service Manager and work onsite at the dealership.
Added 1 hour ago
Executive Support & Workplace Experience Coordinator | Coordonnateur·trice – Soutien exécutif et expérience au travail
Alveole
Montreal, QC
…and still needs a desk setup and welcome kit. The building manager is dodging us about bathroom repairs. Lunch needs to arrive before an onsite starts. An interviewee has arrived and…
Added 1 hour ago
DO
EarlyON Program Facilitator
Dufferin Oaks LTC
Orangeville, ON
- Part-time
Complete other EarlyON tasks, workshops, or activities as requested by the Supervisor/Manager
Added 1 hour ago
CC
Greeting Card Merchandiser (PT)/ Étalagiste Pour Cartes de Souhaits (PT) Marche Centrale
Carlton Cards
Montréal-Ouest, QC
- Part-time
…returned product and other tasks as communicated by your Field…
Added 2 hours ago
F
Products & Service Sales Manager
Finning
Calgary, AB
- Full-time
The Product & Service Sales Manager – Power & Energy is a senior customer-facing leadership role responsible for driving profitable growth across power generation equipment, energy…

Nova Bus

Customer Support Manager - Toronto

Saint-Eustache, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

Your Responsibilities On Board

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

The Advantages Of The Journey

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

What You Need To Get On The Bus

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical Skills

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal And Professional Skills

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

Provide technical and commercial support to customers, maintain client relationships, and serve as the primary liaison between customers and Nova Bus technical teams. Oversee vehicle diagnostics, repairs, warranty and quality reporting, root-cause investigations, and fleet-wide service campaigns.

Requirements

Requires 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry, with electric or hybrid vehicle experience highly desirable. An engineering degree is preferred but not required; candidates should have relevant diagnostic and customer-support experience, strong analytical and communication skills, fluent English, and the ability to travel frequently.

Skills

Commercial Vehicle Technical Support
Electric and Hybrid Vehicle Systems
Vehicle Diagnostics
CAN Bus Analysis
J1939
Warranty Claims
Root Cause Analysis
Failure Data Analysis
Service Campaigns
Technical Reporting
Microsoft 365
High-Voltage Systems
Powertrain Components
Communication
Conflict Resolution

Benefits

Competitive Salary
Benefits
Generous Holiday Policy
Flexible Working Hours

Visa sponsorship

Not detected in the job text

Keywords

Commercial Vehicles
Electric Buses
Hybrid Vehicles
Vehicle Communication Systems
CAN Bus
J1939
Diagnostic Tools
Vector Data Recorder
CAN Bus Analysis Software
BAE Systems
Electric Vehicle Propulsion Systems
Battery Systems
High-Voltage Systems
Powertrain Components
Market Quality Report
Warranty Costs
Warranty Claims
Failure Data Analysis
Root Cause Analysis
Corrective Measures
Service Campaigns
Fleet Support
Customer Support
Microsoft 365
Public Transportation

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