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Added 7 mins ago
OR
Wireless Manager - 1206 Maple Ridge
OSL Retail Services Inc
Maple Ridge, BC
- Other
…locations across Canada, and we are growing fast! As a Wireless Manager, you are key to our success. That’s why we’re looking for a results-driven, hands-on manager to manage and develop a…
Added 7 mins ago
Trade Sales & Deliveries - Matamata
Fletcher Building
Hamilton, ON
Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and…
Added 7 mins ago
BR
Leasing & Site Administrator
BGO Real Estate
Newmarket, ON
- Full-time
…maintaining accurate property records. The ideal candidate is customer-focused, detail-oriented, and enjoys working collaboratively to provide professional service to residents and…
Added 7 mins ago
MR
Par-Time Sales Associate
Match Retail
Burnaby, BC
- $25 CAD / hour
- Part-time
Meet or exceed sales goals while delivering exceptional customer service.
Added 7 mins ago
AR
Second Chef Cook 2
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Kingston, ON
- Part-time
Report all injuries or illnesses to a supervisor or manager immediately.
Added 7 mins ago
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Game Day Lead (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 7 mins ago
BR
Game Day Lead (Ottawa)
Brodie Rec League
Ottawa, ON
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
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Game Day Lead (Oakville)
Brodie Rec League
Oakville, ON
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
Added 7 mins ago
BR
Game Day Lead (Calgary)
Brodie Rec League
Calgary, AB
- $22 to $28 CAD / hour
- Full-time
The Game Day Lead runs the floor so the League Manager can run the league. On game night, you own the operation: the gym is set to the site map, every stream is live, every role is covered,…
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Senior Manager, Social Content & Communities
RBC
Toronto, ON
- Full-time
Partner with the customer contact center, business operations, and service teams to route and resolve client and community inquiries and platform feedback originating on social media.
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Relationship Manager, Commercial Financial Services
RBC
Ottawa, ON
- Full-time
…acumen, portfolio management expertise, and knack for client service, sets the stage for…
Added 7 mins ago
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Digital Technician (IT Service Desk Agent)
University Health Network
Toronto, ON
- Contract
UHN has transitioned its outsourced service desk to an insourced service model. The IT Service Desk Agent will be responsible for supporting TeamUHN as part of a 24/7/365 team. The…
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Assistant Restaurant Manager
AccorHotel
Banff, AB
- Full-time
The Assistant Restaurant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional…
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AI Governance & Risk Manager
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 7 mins ago
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Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful…
Added 7 mins ago
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…strengthen relationships with key accounts. Reporting to the Sales Manager, you will manage an assigned account portfolio while prospecting, qualifying leads, and converting opportunities…
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JUNIOR ASSISTANT MANAGER
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Keep the store running smoothly and ensure your team provides outstanding customer service;
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- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 7 mins ago
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Senior Marketing Specialist, CX & Membership Marketing
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Added 7 mins ago
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Added 22 mins ago
Demand Planning & Inventory Control - Demand Planner I
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The Demand Planner is responsible for ensuring products are delivered to the customer on a timely basis with world class customer service. This position will report to the Demand Planning…
Added 22 mins ago
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…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…

Nova Bus

Customer Support Manager - Toronto

Saint-Eustache, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Posting language: English
Posted: Nov 4, 2026

Original job description

Join a team where your work has a real impact. At Nova Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.

You will thrive in a collaborative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.

The bus is moving, move forward with us as a Customer Support Manager – Toronto (Permanent)!

NEXT STOP: YOUR NEW CHALLENGE

In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.

Your Responsibilities On Board

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
Investigate the root causes and develop corrective measures for recurring problems
Supporting fleet-wide service campaigns for Nova Bus vehicles
Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
To find appropriate technical and commercial solutions to ensure customer satisfaction
Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
Protect organizational and personal information confidentially
Respect and enforce company policies, processes and values
Promote teamwork and encourage clear communication
Continuously develop your skills, both personally and professionally

The Advantages Of The Journey

Highly competitive salary and benefits
Very generous holiday policy
An exceptional opportunity to take part in large-scale projects
Flexible working hours
A stimulating position, perfect if you love challenges!

What You Need To Get On The Bus

5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
Ability to speak, read, and write fluent English; French bilingualism is an asset

Technical Skills

Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
Strong analytical skills with the ability to interpret performance data and failure trends
Good command of the Microsoft 365 suite

Interpersonal And Professional Skills

Excellent team player with strong communication skills, both internally and with clients and partners
Strong sense of customer service and positive attitude
Autonomy, resourcefulness and confidence in decision-making
Demonstrated skills in presentation, facilitation and conflict resolution
Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects

APPLY NOW!

For an overview of all the career opportunities we offer, visit www.novabus.com .

At Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.

Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.

Nova Bus , a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact? Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!

By applying for this job, you have the opportunity to join the Volvo Group . Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

Apply About employer

More about this job

Responsibilities

Provide technical and commercial support to customers, maintain client relationships, and serve as the primary liaison between customers and Nova Bus technical teams. Oversee vehicle diagnostics, repairs, warranty and quality reporting, root-cause investigations, and fleet-wide service campaigns.

Requirements

Requires 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry, with electric or hybrid vehicle experience highly desirable. An engineering degree is preferred but not required; candidates should have relevant diagnostic and customer-support experience, strong analytical and communication skills, fluent English, and the ability to travel frequently.

Skills

Commercial Vehicle Technical Support
Electric and Hybrid Vehicle Systems
Vehicle Diagnostics
CAN Bus Analysis
J1939
Warranty Claims
Root Cause Analysis
Failure Data Analysis
Service Campaigns
Technical Reporting
Microsoft 365
High-Voltage Systems
Powertrain Components
Communication
Conflict Resolution

Benefits

Competitive Salary
Benefits
Generous Holiday Policy
Flexible Working Hours

Visa sponsorship

Not detected in the job text

Keywords

Commercial Vehicles
Electric Buses
Hybrid Vehicles
Vehicle Communication Systems
CAN Bus
J1939
Diagnostic Tools
Vector Data Recorder
CAN Bus Analysis Software
BAE Systems
Electric Vehicle Propulsion Systems
Battery Systems
High-Voltage Systems
Powertrain Components
Market Quality Report
Warranty Costs
Warranty Claims
Failure Data Analysis
Root Cause Analysis
Corrective Measures
Service Campaigns
Fleet Support
Customer Support
Microsoft 365
Public Transportation

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