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Added 5 mins ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
…and Government Practice, works alongside hospitals, health systems, provincial ministries, health agencies, and community and social service organizations to design and deliver meaningful,…
Added 5 mins ago
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Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
Size and design process equipment, vessels, piping, ductwork, and process control systems
Added 6 mins ago
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Senior IT Developer
TD
London, ON · Toronto, ON · Mississauga, ON
- Full-time
A strong technology background as Mainframe COBOL developer with exceptional experience building large scale enterprise solutions.
Added 6 mins ago
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Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
The system administrator contributes to IT efficiency by configuring, administering, maintaining and upgrading computer networks, management systems and servers.
Added 6 mins ago
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Audit Manager, Technology Operations & Security
CIBC
Toronto, ON
- Full-time
…knowledge in Technology that includes technology infrastructure and systems, operational resilience, information security, technology systems including Cloud services as well as access and…
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Mortgage Specialist
BMO
Hamilton, ON
- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
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Mortgage Specialist
BMO
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- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
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B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
Added 6 mins ago
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BMO
Waterloo, ON
- Full-time
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Added 6 mins ago
B
Mortgage Specialist
BMO
Peterborough, ON
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Added 6 mins ago
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Mortgage Specialist
BMO
Sudbury, ON
- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
Added 6 mins ago
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Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.
Added 6 mins ago
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Mortgage Specialist
BMO
Brantford, ON
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Added 6 mins ago
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Mortgage Specialist
BMO
Cambridge, ON
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Added 6 mins ago
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Mortgage Specialist
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Kitchener, ON
- Full-time
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Added 6 mins ago
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Mortgage Specialist
BMO
St. Catharines, ON
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BMO
Guelph, ON
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Added 6 mins ago
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Journeyman Electrician
Control Tech
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- Full-time
Experience using pressure and/or electrical test equipment to troubleshoot systems.
Added 6 mins ago
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Senior Power Applications Engineer
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London, ON · (HE)Office_ON, Stoney Creek
- Full-time
…solutions that support reliable, efficient, and sustainable power systems around the…
Added 21 mins ago
AI
Junior Maintenance Mechanic
Ainsworth Inc
Ottawa, ON
- Full-time
Perform daily verification of systems and facilities serving the building
Added 21 mins ago
AI
Bilingual Customer Experience Representative - Overnight and Weekend
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Ottawa, ON
- Full-time
Develop and maintain an understanding and working knowledge of all aspects of the RBAS centre with an emphasis on building automation systems
Added 21 mins ago
AI
Electromechanical Solutions Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
…This individual has an advanced knowledge of electromechanical systems and the industry, etc. to provide clients with innovative solutions. The Solutions Specialist accurately estimates…
Added 21 mins ago
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Journeyman Plumbers
Ainsworth Inc
Saskatoon, SK
- Full-time
…plumbers and independently to diagnose, repair, and calibrate systems as well as replacing various components as required. You will diagnose problems, explain these to customers in clear,…
Added 21 mins ago
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Plumbing Apprentice - 2nd to 4th Yr (Southern Saskatchewan)
Ainsworth Inc
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- Full-time
Install, maintain and repair pipes and fixtures associated with heating, cooling, water distribution, and sanitation systems, in commercial structures. Inspect drainage and other plumbing…
Added 21 mins ago
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BAS Technician
Ainsworth Inc
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…equipment startups, and commissioning and troubleshooting of DDC Systems with minimal supervision. This position requires flexibility to work overtime as the business needs (on…

Novacap

Manager, Business Applications

Brossard, QC, Canada

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Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

What you will do

As Manager, Business Applications, you will act as Product Owner for Novacap's suite of back-office and middle-office business applications, overseeing platform roadmaps, governance, vendor relationships and team performance. You will ensure the firm's core systems, spanning CRM, ERP and operational platforms, are reliable, well governed and aligned to the needs of every team firmwide.

Key responsibilities

Platform ownership

Serve as Product Owner for a portfolio of more than ten SaaS platforms, including DealCloud (IRM, DRM and PRM), Allvue, iLevel, NetSuite, Monday.com, Zendesk, Loopio, Rippling, Workato and Concur.
Define and maintain platform roadmaps in line with evolving business needs and firm priorities.
Manage intake for new project and business application requests, formalizing the process and gathering and documenting business needs and requirements to inform prioritization.
Establish and enforce governance frameworks across the application portfolio, covering access controls, data integrity and change management.
Provide technical and business support to end users, troubleshooting issues and guiding effective platform use.
Maintain up-to-date, centralized vendor and technical documentation for the application portfolio, ensuring it is easily accessible.

Vendor & procurement management

Lead vendor negotiations, including pricing, service levels and contract terms.
Manage contract renewals, ensuring timely review and alignment with budget and usage requirements.
Maintain ongoing vendor relationships, monitoring service performance and escalating issues as needed.
Conduct ongoing technology watches across the vendor landscape to keep the platform portfolio best-in-class and reduce the risk of vendor lock-in.

Team leadership

Oversee internal resources for the business applications in scope and the offshore team supporting data input for the DRM and IRM (TresVista).
Provide one-on-one coaching and development support to direct reports and offshore team members.
Implement DRI and RACI frameworks to clarify ownership and accountability across the team.
Foster a culture of accountability, performance and continuous improvement within the team.

Stakeholder support & reporting

Support teams across the firm with data-driven analytics from the applications in scope, notably the IRM, the DRM and iLevel, including overseeing monthly reconciliations.
Deliver ad hoc reporting to inform strategic investment and fundraising decisions.
Act as a liaison between business stakeholders and platform capabilities, translating reporting needs into actionable outputs.

What you will bring

Your skills, knowledge and experience are what set you apart.

Bachelor's degree in information technology, management information systems, business administration or a related field.
Five to eight years of experience with business applications, including at least two years as product owner, platform owner or application manager for a portfolio of SaaS systems, with strong business analysis skills (requirements gathering, process mapping).
Demonstrated experience administering CRM and ERP platforms; familiarity with DealCloud, Allvue, iLevel or NetSuite is a strong asset.
Experience leading vendor negotiations, contract renewals and service-level management.
People leadership experience, including coaching direct reports and coordinating offshore or outsourced teams.
Working knowledge of application governance practices: access controls, data integrity, change management and integration tooling such as Workato.
Strong documentation discipline, with experience building and maintaining accessible knowledge bases for vendor and technical information.
Ability to translate business reporting needs into analytics and deliverables for senior stakeholders.
Experience in a financial, regulated or professional services environment is an asset.
Fluency in French and English, both spoken and written, is required given our cross-border activities and our colleagues across Canada and the United States.

We're building the future. Join us.

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More about this job

Responsibilities

The Manager of Business Applications acts as the Product Owner for a suite of SaaS platforms, overseeing roadmaps, governance, and vendor relationships. They are responsible for leading internal and offshore teams while ensuring core systems like CRM and ERP are reliable and aligned with firm-wide business needs.

Requirements

Candidates must hold a bachelor's degree in IT, MIS, or business administration with five to eight years of relevant experience. Strong expertise in SaaS platform administration, vendor management, and business analysis is required, along with the ability to communicate fluently in both English and French.

Skills

Product Ownership
SaaS Platform Management
Business Analysis
Vendor Management
Governance Frameworks
CRM Administration
ERP Administration
Contract Negotiation
Data Integrity
Change Management
Technical Documentation
Stakeholder Management
Team Leadership
Process Mapping
Analytics
Integration Tooling

Visa sponsorship

Not detected in the job text

Keywords

DealCloud
Allvue
iLevel
NetSuite
Monday.com
Zendesk
Loopio
Rippling
Workato
Concur
SaaS
CRM
ERP
Governance
Vendor Management
Product Owner
Business Analysis
Data Integrity
Change Management
Financial Services
Offshore Team Management
Platform Roadmap
Contract Renewals
Analytics
Reporting
Stakeholder Management
Technical Support
Process Mapping
Integration
Documentation

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