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Added 41 mins ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
Reporting to the Marketing Director, Jamieson, Canada BU, the Brand Manager Jamieson Canada will work in close partnership with the Marketing Director to drive portfolio strategy and…
Added 41 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
…signals from customers, usage data, and markets into clear insights that shape activation strategy, SKU design, and roadmap…
Added 1 hour ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Full-time
Monitor performance indicators across internal communication channels and use insights to recommend improvements to the overall strategy.
Added 1 hour ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Contract
Monitor performance indicators across internal communication channels and use insights to recommend improvements to the overall strategy.
Added 2 hours ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Other
We're looking for a Sales Manager to expand the Toronto market.
Added 2 hours ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Full-time
We're looking for a Sales Manager to expand the Toronto market.
Added 3 hours ago
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Sales Manager - Adtech - Toronto
Locala
Toronto, ON
- Full-time
We're looking for a Sales Manager to expand the Toronto market.
Added 8 hours ago
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Chef(fe) de service, service à la clientèle
CGI
Montreal, QC
- Full-time
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they…
Added 9 hours ago
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Senior Product Manager (8 Month Contract)
Knix
Toronto, ON
- Contract
We're on the hunt for a Senior Product Manager who will be responsible for the strategic planning and implementation of a digital roadmap to support Knix. You will use data, company…
Added 9 hours ago
O
Sr. Manager Corporate Development
OpenText
Toronto, ON
- Full-time
…interesting work happens every day, in every department. The Sr. Manager, Corporate Development will play a pivotal role advising on a wide range of strategic programs, analyzing business…
Added 11 hours ago
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National Account Manager - Digital Commerce eGrocery
PepsiCo
Mississauga, ON
- Full-time
This role will be on the Digital Commerce Team and will report into the Director of Digital Commerce. The eGrocery NAM will support the online expansion of our grocery customers, leading…
Added 12 hours ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
…control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually…
Added 13 hours ago
D
Technical Account Manager (TAM)
DINGO
BC · British Columbia, Canada
- Full-time
We're looking for an experienced Technical Account Manager (TAM) to join our global team and play a key role in strengthening customer relationships, driving adoption and ensuring our…
Added 13 hours ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
MB · Manitoba, Canada
- Contract
…clients, advisors, and employees using the latest technology and…
Added 13 hours ago
IW
Manager, HNW Brand Experience (12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
- Contract
…clients, advisors, and employees using the latest technology and…
Added 13 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 13 hours ago
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Product Manager
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Winnipeg, MB
- Full-time
We’re looking for Product Manager to join our Digital Solutions team within our Winnipeg Office.
Added 13 hours ago
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Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Front-end and digital experience: Next.js and Adobe Experience Manager.
Added 14 hours ago
'
Commercial Sales Training Manager
''
Toronto, ON
- Full-time
The Commercial Training Manager is part of the Foodservice commercial organization and reports to the Senior Director, Strategy & Execution – Foodservice. This role partners closely with…
Added 14 hours ago
1E
Marketing Manager
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Toronto, ON
- $85,000 CAD / year
- Full-time
Reporting to the Director of Sales and Marketing, the Marketing Manager is a hands-on, revenue-focused leader responsible for the day-to-day operations of the marketing team and the…
Added 14 hours ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications Coordinator reports to the Manager, Marketing and Communications. This versatile generalist position is designed to provide flexible support to all members…
Added 15 hours ago
MF
Commercial Sales Training Manager
McCain Foods
Toronto, ON
- Full-time
The Commercial Training Manager is part of the Foodservice commercial organization and reports to the Senior Director, Strategy & Execution – Foodservice. This role partners closely with…
Added 15 hours ago
O
Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
- $140,000 to $192,000 CAD / year
- Full-time
As a Senior Digital Growth & Personalization Manager, you'll be the strategic advisor and thought partner to our Digital Strategy team - helping define what to test, why it matters, and…
Added 15 hours ago
AM
Procurement Assistant Manager, Facilities
A.P. Moller - Maersk
Mississauga, ON
- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…
Added 15 hours ago
Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
As a Senior Digital Growth & Personalization Manager, you'll be the strategic advisor and thought partner to our Digital Strategy team - helping define what to test, why it matters, and…

Novartis

Customer Operations Manager

Toronto, ON, Canada

CAD 125,120 - 173,696 · Full-time

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Job details

Pay: CAD 125,120 - 173,696
Job type: Full-time
Posting language: English
Posted: Sep 26, 2026

Original job description

Summary

Location: Toronto, Canada

The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role oversees the end-to-end customer operations journey, including orders, delivery, invoicing, customer communication, reporting, and issue resolution. Working across Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a consistently high-quality customer experience. The role also uses performance insights to anticipate risks, improve processes, and support ethical, patient-first decisions in a highly regulated and evolving environment.

This role is based in Toronto, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

About The Role

Key responsibilities

Serve as the primary point of contact for healthcare institutions and healthcare professionals at authorized treatment centers, delivering responsive, customer-focused support across the RLT portfolio.
Oversee end-to-end RLT customer operations, including order management, delivery coordination, invoicing, customer communications, and month-end reporting and analysis.
Coordinate closely with Supply Chain, Manufacturing, and Quality to support reliable product availability, delivery execution, and compliant operational processes.
Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.
Collaborate with Accounting and Finance to support accurate invoicing, reconciliations, month-end activities, and resolution of customer-related financial issues.
Monitor operational performance against service expectations, including on-time delivery, unused-dose management, issue-resolution timelines, and customer satisfaction.
Identify and proactively mitigate operational risks, escalating issues appropriately and maintaining clear communication with customers and internal stakeholders.
Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.
Apply sound judgment, ownership, and accountability in a highly regulated, ambiguous, and complex environment while ensuring ethical and patient-first decision-making.

Essential Requirements

Relevant education and professional experience supporting customer operations, service delivery, or comparable functions in a regulated environment.
Strong customer-centric mindset, service orientation, and excellent written and verbal communication skills.
Demonstrated excellence in execution, with the ability to manage end-to-end operational activities accurately, independently, and with a high degree of accountability.
Proven ability to operate effectively in new, highly regulated, ambiguous, and complex environments.
Strong cross-functional collaboration skills and the ability to align stakeholders across operational, commercial, medical, quality, regulatory, and finance functions.
Strong learning agility and strategic thinking, with the ability to quickly understand evolving business needs and translate them into practical actions.
Excellent problem-solving and risk-management capabilities, including the ability to prioritize issues and drive timely resolution.
Solid project-management and analytical skills, with the ability to use performance insights to improve processes and customer outcomes.
Bilingual (English & French).

Desirable Requirements

Digital & tech savvy (Supply Chain and/or customer service)
Experience in support of highly specialized therapies and/or hospital‑based care models is strongly preferred.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range For Role

CAD 125,120 - 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)

Apply About employer

More about this job

Responsibilities

Manage end-to-end customer operations for the Radioligand Therapy portfolio, including orders, delivery, invoicing, customer communications, reporting, and issue resolution. Coordinate across internal teams, monitor service performance and risks, and use customer and operational insights to improve the customer journey and support patient-first decisions.

Requirements

Relevant education and professional experience in customer operations, service delivery, or a comparable function in a regulated environment are required, along with strong communication, execution, collaboration, analytical, project-management, and problem-solving abilities. The role requires bilingual English and French proficiency and the ability to work effectively in complex, ambiguous, and highly regulated settings; experience supporting specialized therapies or hospital-based care is strongly preferred.

Skills

Customer Operations
Customer Service
Order Management
Delivery Coordination
Invoicing
Cross-Functional Collaboration
Stakeholder Management
Performance Analytics
Process Improvement
Risk Management
Problem-Solving
Project Management
Written and Verbal Communication
Regulatory Compliance
Strategic Thinking
Bilingual English and French

Benefits

Insurance Plans
Retirement Plans
Wellbeing Resources
Global Recognition Programs
Flexible and Hybrid Working Options
Paid Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Radioligand Therapy
Healthcare Institutions
Authorized Treatment Centers
Customer Operations
Order Management
Delivery Coordination
Invoicing
Month-End Reporting
Supply Chain
Manufacturing
Quality
Medical
Regulatory
Marketing
Field Teams
Accounting
Finance
On-Time Delivery
Unused-Dose Management
Customer Satisfaction
Performance Analytics
Continuous Improvement
Operational Risk Management
Regulated Environment
Hospital-Based Care
Patient-First Decision-Making

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