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Added 24 mins ago
GT
Risk Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $42 CAD / hour
- Contract
…through four key team functions – Policy, Testing, Advisory and Operations – that together build our Global Anti-Money Laundering (GAML) Program and professional community. AML Operations…
Added 55 mins ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
…the annual OPEX budget, and provides technical guidance to support capital investment decisions. The role requires balancing limited resources against competing priorities, ensuring…
Added 55 mins ago
S
Asset Integrity Manager
Shell
Scotford, AB
- Full-time
…corrosion and materials, static equipment, and civil engineering to support safe, efficient, and profitable operations. In addition, the position upholds technical competency within these…
Added 3 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 4 hours ago
BV
INSPECTION ASSOCIATE
Bureau Veritas | Marine & Offshore
Hamilton, ON
- Full-time
Receives orders, obtains information, and gathers paperwork from Operations Supervisor(s) on movements.
Added 5 hours ago
NC
Service Dispatch Coordinator
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Our Customer Support team is seeking a dynamic and detail-oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician…
Added 7 hours ago
CK
Gérant Magasin
Circle K
Chambly, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 8 hours ago
S
Senior Business Analyst, BCEHS
Sanya’k̓ula
Saanichton, BC
- Full-time
The Senior Business Analyst is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst…
Added 11 hours ago
AL
Branch Manager
Air Liquide
Kamloops, BC
- Full-time
We are seeking a highly motivated and results-oriented Branch Manager to oversee the daily operations of our Kamloops branch. This role involves leading a team of Inside Sales…
Added 12 hours ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
Assists with operations and general maintenance of equipment.
Added 14 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 15 hours ago
NC
Internal Auditor
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Identify risks, formulate pragmatic recommendations, and support teams (Finance, IT, Operations) in implementing action plans to address gaps
Added 15 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 17 hours ago
CH
Guest Experience Representative, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
The Guest Experience Representative supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for…
Added 17 hours ago
LC
Representative, Marketing Call Centre
Loblaw Companies Limited
Toronto, ON
- Full-time
Work experience in supply chain, retail operations, distribution and completion of Post Secondary education in related fields.
Added 21 hours ago
CP
Weekend Snapdragon Sales and Training Expert (Canada)
Channel Partners
Edmonton, AB
- Part-time
Perform day-to-day operations, including but not limited to merchandising, maintaining our interactive displays, and verifying in-store promotional and marketing material
Added 21 hours ago
CA
Client support representative - systems
CCFS Accounting Services Inc.
Oakville, ON
- From $36 CAD / hour
- Full-time
- On-site
Provide business systems, network and Internet support to users in response to identified difficulties
Added 22 hours ago
RS
Operations Management Trainee
Ryder System, Inc.
Mississauga, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 23 hours ago
FB
Customer Service Representative
Farm Boy Inc.
St. Catharines, ON
- $18 CAD / hour
- Part-time
Complete designated opening and closing procedures and support fellow Team Members as needed.
Added 1 day ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- From $17.95 CAD / hour
- Part-time
Complete designated opening and closing procedures and support fellow Team Members as needed.
Added 1 day ago
CH
Project Services Sales Representative (Remediation Services)
Clean Harbors
Vancouver, BC
- Full-time
Clean Harbors is looking for a Project Services Sales Representative (Remediation Services). This role has direct responsibility for the profitable revenue growth throughout the designated…
Added 1 day ago
CH
Project Services Sales Representative
Clean Harbors
Edmonton, AB
- Full-time
Clean Harbors is looking for a Project Services Sales Representative (Remediation Services), this role has direct responsibility for the profitable revenue growth throughout the designated…
Added 1 day ago
VC
Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
- $33,000 to $83,000 CAD / year
- Full-time
Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine - ensuring flawless…
Added 1 day ago
S
Project Manager I - BC Mental Health and Substance Use Services
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…coordinates planning, implementation, and activation activities to support the successful opening of the Prince George Tertiary Mental Health and Substance Use Expansion Project. The role…
Added 1 day ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Novartis

Customer Operations Manager

Toronto, ON, Canada

CAD 125,120 - 173,696 · Full-time

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Job details

Pay: CAD 125,120 - 173,696
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Job Description Summary

Location: Toronto, Canada

The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role oversees the end-to-end customer operations journey, including orders, delivery, invoicing, customer communication, reporting, and issue resolution. Working across Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a consistently high-quality customer experience. The role also uses performance insights to anticipate risks, improve processes, and support ethical, patient-first decisions in a highly regulated and evolving environment.

This role is based in Toronto, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description

Key responsibilities

Serve as the primary point of contact for healthcare institutions and healthcare professionals at authorized treatment centers, delivering responsive, customer-focused support across the RLT portfolio.

Oversee end-to-end RLT customer operations, including order management, delivery coordination, invoicing, customer communications, and month-end reporting and analysis.

Coordinate closely with Supply Chain, Manufacturing, and Quality to support reliable product availability, delivery execution, and compliant operational processes.

Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.

Collaborate with Accounting and Finance to support accurate invoicing, reconciliations, month-end activities, and resolution of customer-related financial issues.

Monitor operational performance against service expectations, including on-time delivery, unused-dose management, issue-resolution timelines, and customer satisfaction.

Identify and proactively mitigate operational risks, escalating issues appropriately and maintaining clear communication with customers and internal stakeholders.

Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.

Apply sound judgment, ownership, and accountability in a highly regulated, ambiguous, and complex environment while ensuring ethical and patient-first decision-making.

Essential Requirements

Relevant education and professional experience supporting customer operations, service delivery, or comparable functions in a regulated environment.

Strong customer-centric mindset, service orientation, and excellent written and verbal communication skills.

Demonstrated excellence in execution, with the ability to manage end-to-end operational activities accurately, independently, and with a high degree of accountability.

Proven ability to operate effectively in new, highly regulated, ambiguous, and complex environments.

Strong cross-functional collaboration skills and the ability to align stakeholders across operational, commercial, medical, quality, regulatory, and finance functions.

Strong learning agility and strategic thinking, with the ability to quickly understand evolving business needs and translate them into practical actions.

Excellent problem-solving and risk-management capabilities, including the ability to prioritize issues and drive timely resolution.

Solid project-management and analytical skills, with the ability to use performance insights to improve processes and customer outcomes.
Bilingual (English & French).

Desirable Requirements:

Digital & tech savvy (Supply Chain and/or customer service)

Experience in support of highly specialized therapies and/or hospital‑based care models is strongly preferred.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

CAD 125,120 - 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

The Customer Operations Manager serves as the primary operational contact for healthcare institutions, overseeing the end-to-end customer journey including orders, delivery, and invoicing. They collaborate across multiple internal departments to ensure therapy adoption, operational excellence, and high-quality customer experiences.

Requirements

Candidates must have relevant professional experience in customer operations or service delivery within a regulated environment. Strong communication, analytical, and cross-functional collaboration skills are essential, along with the ability to operate effectively in complex and ambiguous settings.

Skills

Customer operations
Supply chain management
Order management
Invoicing
Reporting
Issue resolution
Cross-functional collaboration
Performance analytics
Risk management
Project management
Strategic thinking
Communication skills
Analytical skills
Regulatory compliance
Stakeholder management

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Radioligand Therapy
Supply Chain
Manufacturing
Quality Assurance
Regulatory
Accounting
Finance
Customer Experience
Performance Analytics
Risk Mitigation
Operational Excellence
Healthcare
Order Management
Invoicing
Stakeholder Engagement
Project Management
Analytical Thinking
Brand Awareness
Business Analytics
Cross-Functional Collaboration
Digital Marketing
Media Campaigns
Sales
Waterfall Model

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