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Added 10 mins ago
Sales Representative Intern (Sep-Dec 2026)
ProCogia
Vancouver, BC
ProCogia is a data and AI consulting firm helping organizations turn complex technology challenges into measurable business outcomes. We work across highly regulated and high-stakes…
Added 10 mins ago
T
Senior Product Manager, Partners
Taiv
Winnipeg, MB
- Full-time
Write clear requirements and partner with the Partners technical lead to plan delivery and keep technical decisions in line with product direction.
Added 10 mins ago
T
Senior Product Manager, Advertisers
Taiv
Winnipeg, MB
- Full-time
Turn our measurement and data into return on ad spend (ROAS) proof that sellers use in every pitch.
Added 10 mins ago
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Sr. Commercial Strategy Manager
Thumbtack
Remote, Canada
- Full-time
- Remote
As Senior Commercial Strategy Manager, you will serve as a thought partner to leaders across the organization, lead critical cross-functional initiatives that shape the company’s growth…
Added 10 mins ago
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Senior Software Engineer
Pebl
Remote, Canada
- $122,835 to $180,000 CAD / year
- Full-time
- Remote
…into action, you’ll help us scale faster, compete harder, and lead the future of global…
Added 23 mins ago
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Senior Product Manager, Advertisers
Taiv
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Turn our measurement and data into return on ad spend (ROAS) proof that sellers use in every pitch.
Added 23 mins ago
T
Senior Product Manager, Partners
Taiv
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Write clear requirements and partner with the Partners technical lead to plan delivery and keep technical decisions in line with product direction.
Added 23 mins ago
AU
Manager, Marketing
Algoma University
Sault Ste. Marie, ON
- $91,863 to $114,829 CAD / year
- Full-time
Lead the development, implementation, and day-to-day management of the annual institutional enrolment marketing plan and brand growth under the overall direction of the Director.
Added 23 mins ago
R&
Program Manager - Non-IT III
Robertson & Company Ltd.
Toronto, ON
- Contract
Experience working with enterprise data platforms and technologies such as Databricks Unity Catalog, Microsoft Azure, Informatica IDMC, Power BI, JIRA, and related analytics tools
Added 23 mins ago
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Inventory - Field Data Collector
Acosta Group
Longueuil, QC
- Part-time
The Data Collection Associate is responsible for collecting and transmitting data gathered from designated retail stores primarily using a handheld device.
Added 23 mins ago
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Energy Market Affairs Supervisor
Ontario Power Generation
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Affairs, this position is responsible for providing technical lead and guidance to a dynamic team that supports OPG’s relationship with the IESO,…
Added 23 mins ago
HD
Superintendent of Equity and Student Achievement, K-12 Family of Schools, Promotion Pool
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Analyze student learning, achievement, engagement, and well-being data to identify strengths, address disproportionalities, and determine next steps.
Added 23 mins ago
GL
Senior Manager, Brand & Integrated Marketing
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Brand & Integrated Marketing will lead the evolution and activation of our brand strategy, ensuring our brands are distinctive, relevant, and consistently expressed…
Added 23 mins ago
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Lead Software Developer (OCP Platform)
OpenText
Richmond Hill, ON
- Full-time
…Business Network enhances operational efficiencies. The OpenText Analytics division pioneers enterprise AI and our Legal Technology solution assists legal and compliance teams. OpenText's…
Added 40 mins ago
JI
Database Administrator
J.D. Irving, Limited
Saint John, NB
- Full-time
The Database Administrator is a key member of the JDI IT team supporting the J.D. Irving group of companies in the creation, maintenance, and changes to key organizational data.
Added 40 mins ago
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Senior Data Scientist
J.D. Irving, Limited
Saint John, NB
- Full-time
The Senior Data Scientist is a collaborative member of the Analytics team who creates value from data. They’re focused on identifying opportunities to drive value through advanced…
Added 40 mins ago
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Information Security Specialist - Risk Management Transformation
TD
Toronto, ON
- Full-time
Lead or contribute to improved design for risk and control assessments for applications, products, services, or processes; define and establish evidence collection methodologies through…
Added 40 mins ago
D
Artificial Intelligence Strategy Practice Leader
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As Artificial Intelligence Strategy Practice Leader, you play a key role in the Office of the Chief Data and Analytics Officer, which helps various sectors across the organization generate,…
Added 40 mins ago
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Application Development Senior Manager - Vice President
Citi
Mississauga, ON
- Full-time
Proficiency in at least one programming language commonly used for data analytics, engineering, such as Python or Scala.
Added 40 mins ago
C
Sr. Consultant, Business Enablement and Governance
CIBC
Toronto, ON
- Full-time
…recommendations to mitigate risk exposures/control gaps. You will lead the Incident Reporting investigation for Digital Data and Strategy and Change Initiative Risk Assessment (CIRA)…
Added 40 mins ago
C
HR Technology Senior Analyst
CAE
Montreal, QC
- Full-time
…forward. Our corporate functions don’t just support - they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your…
Added 40 mins ago
CT
Director, Merchandising Procurement
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Toronto, ON
- Full-time
…The role leads a team of procurement professionals, applies analytics and market intelligence to complex commercial decisions, and advances procurement capabilities that strengthen Canadian…
Added 40 mins ago
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Senior Manager, Data Engineer, Applied AI Data Ingestion & Integration
BMO
Toronto, ON · FCP
- Full-time
The Applied AI Data Ingestion & Integration (DII) team provides end‑to‑end services to help move, prepare, and operationalize data for AI and analytics workloads. As a Senior Manager within…
Added 40 mins ago
B
Technical Product Manager – Aviation Maintenance Data
Boeing
Vancouver, BC · Richmond, BC · CAN - Richmond, Canada
- Full-time
As a Technical Product Manager, you’ll play a pivotal role in developing a data-driven analytics platform that is a foundation to a suite of advanced products in the areas of airplane…
Added 40 mins ago
RB
Manager, Retail Planning & Inventory, Tim Hortons, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…Planning & Inventory, Tim Hortons, Canada. This individual will lead Demand Planning & Inventory Management for the Tims Retail Merchandise business across all sales channels including Tim…

Novartis

Customer Operations Manager

Toronto, ON, Canada

CAD 125,120 - 173,696 · Full-time

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Job details

Pay: CAD 125,120 - 173,696
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Band

Level 4

Job Description Summary

Location: Toronto, Canada

The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role oversees the end-to-end customer operations journey, including orders, delivery, invoicing, customer communication, reporting, and issue resolution. Working across Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a consistently high-quality customer experience. The role also uses performance insights to anticipate risks, improve processes, and support ethical, patient-first decisions in a highly regulated and evolving environment.

This role is based in Toronto, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description

Key responsibilities

Serve as the primary point of contact for healthcare institutions and healthcare professionals at authorized treatment centers, delivering responsive, customer-focused support across the RLT portfolio.

Oversee end-to-end RLT customer operations, including order management, delivery coordination, invoicing, customer communications, and month-end reporting and analysis.

Coordinate closely with Supply Chain, Manufacturing, and Quality to support reliable product availability, delivery execution, and compliant operational processes.

Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.

Collaborate with Accounting and Finance to support accurate invoicing, reconciliations, month-end activities, and resolution of customer-related financial issues.

Monitor operational performance against service expectations, including on-time delivery, unused-dose management, issue-resolution timelines, and customer satisfaction.

Identify and proactively mitigate operational risks, escalating issues appropriately and maintaining clear communication with customers and internal stakeholders.

Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.

Apply sound judgment, ownership, and accountability in a highly regulated, ambiguous, and complex environment while ensuring ethical and patient-first decision-making.

Essential Requirements

Relevant education and professional experience supporting customer operations, service delivery, or comparable functions in a regulated environment.

Strong customer-centric mindset, service orientation, and excellent written and verbal communication skills.

Demonstrated excellence in execution, with the ability to manage end-to-end operational activities accurately, independently, and with a high degree of accountability.

Proven ability to operate effectively in new, highly regulated, ambiguous, and complex environments.

Strong cross-functional collaboration skills and the ability to align stakeholders across operational, commercial, medical, quality, regulatory, and finance functions.

Strong learning agility and strategic thinking, with the ability to quickly understand evolving business needs and translate them into practical actions.

Excellent problem-solving and risk-management capabilities, including the ability to prioritize issues and drive timely resolution.

Solid project-management and analytical skills, with the ability to use performance insights to improve processes and customer outcomes.
Bilingual (English & French).

Desirable Requirements:

Digital & tech savvy (Supply Chain and/or customer service)

Experience in support of highly specialized therapies and/or hospital‑based care models is strongly preferred.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

CAD 125,120 - 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

The Customer Operations Manager serves as the primary operational contact for healthcare institutions, overseeing the end-to-end journey including orders, delivery, and invoicing. They collaborate across multiple internal departments to ensure therapy adoption, operational excellence, and high-quality customer experiences.

Requirements

Candidates must have relevant professional experience in customer operations or service delivery within a regulated environment. Strong communication, analytical skills, and the ability to work cross-functionally are essential, along with bilingual proficiency in English and French.

Skills

Customer operations
Supply chain management
Order management
Invoicing
Performance analytics
Risk management
Cross-functional collaboration
Strategic thinking
Problem-solving
Project management
Communication skills
Stakeholder management
Regulatory compliance
Data analysis
Process improvement

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Radioligand Therapy
Supply Chain
Manufacturing
Quality Assurance
Regulatory Affairs
Invoicing
Performance Analytics
Risk Mitigation
Stakeholder Management
Project Management
Healthcare
Bilingual
Process Improvement
Operational Excellence
Patient-first
Compliance
Financial Reconciliation
Order Management
Service Delivery

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