Jobs in Canada

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Added 12 mins ago
Technical Project Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 12 mins ago
Logistics Project Manager - Montreal
Nordex Group
Montreal, QC
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 12 mins ago
ML
Finance Manager SG&A
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 12 mins ago
O
Project Manager
Onterris
AB · CAN-Alberta-Edmonton
- Full-time
Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational…
Added 26 mins ago
P&
Chef d'Équipe, Dédouanement des Moteurs / Team Lead, Engine Clearance
Pratt & Whitney
Longueuil, QC · Saint-Hubert, QC
- Full-time
Added 26 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Commercial and project leadership capability across proposals, bids, scope, schedules, budgets, contracts, risk, change management, and financial performance.
Added 26 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Commercial and project leadership capability across proposals, bids, scope, schedules, budgets, contracts, risk, change management, and financial performance.
Added 26 mins ago
NN
Logistics Project Manager - Montreal
Nordex North America
Montreal, QC
- Full-time
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 26 mins ago
E
Senior Manager, Market Intelligence & Strategic Insights (Supply Chain)
Equinix
Toronto, ON
- Full-time
The Senior Manager, Market Intelligence & Strategic Insights (Supply Chain) is a hands-on leader within Procurement and MCE who supports MCE-led supply chain, market intelligence, and…
Added 26 mins ago
S
Software Engineer, Fullstack Java Developer
Scotiabank
Toronto, ON
- Full-time
Oversee Finance Regulatory Data Management & Data Services within Global Finance, Risk and Treasury Technology (Corporate Functions) provides development and production support services for…
Added 26 mins ago
T
Branch Manager I - Sussex
TD
Sussex, NB
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around…
Added 42 mins ago
B
Wealth Planning Advisor- Waterloo
BMO
Waterloo, ON · MARS
- Full-time
Work Arrangement: Hybrid role (3 days in office, 2 days remote)
Added 42 mins ago
B
Investment Specialist Admin
BMO
Kamloops, BC
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 42 mins ago
Senior Information Technology Consultant, Buildings
WSP
Victoria, BC
Commercial and project leadership capability across proposals, bids, scope, schedules, budgets, contracts, risk, change management, and financial performance.
Added 56 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Nanaimo, BC
- Full-time
Commercial and project leadership capability across proposals, bids, scope, schedules, budgets, contracts, risk, change management, and financial performance.
Added 56 mins ago
WI
Senior Information Technology Consultant, Buildings
WSP in Canada
Victoria, BC
- Full-time
Commercial and project leadership capability across proposals, bids, scope, schedules, budgets, contracts, risk, change management, and financial performance.
Added 56 mins ago
MN
Procurement Manager
March Networks
Remote, Canada
- Full-time
- Remote
This role leads strategic procurement for March Networks and Vivotek hardware (SSS LOB). The Procurement Manager leads and develops a small procurement team, builds and manages a…
Added 56 mins ago
Coordinator, Academic Collaborations and Pathways
Wilfrid Laurier University
Waterloo, ON
In addition, the incumbent will be required to work at the Brantford campus as directed by their manager, typically 2 days per week
Added 56 mins ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
…America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions…
Added 1 hour ago
ML
Project Engineer
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 1 hour ago
M
Head of Development, Canada & US
Metlen
Calgary, AB
- Full-time
Prepare pitch books / investment memoranda and presenting the transaction’s investment thesis/rationale to the Country Manager (Canada), the Regional Managing Director – North America, and…
Added 1 hour ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
The ONxpress Civils Contractor General Partnership, a partnership between FCC Canada Limited and Aecon Infrastructure Management Inc., is a multidisciplinary Civils Joint Venture (CJV) team…
Added 1 hour ago
D
Senior Manager, Data and Analytics - Risk and Regulatory
Deloitte
Toronto, ON
- Full-time
…exactly how dataunderpins a business and how improving the management, use and insight from this data improves performanceand reduces risk. We also help clients manage the new risks and…
Added 1 hour ago
MN
Procurement Manager
March Networks
Ottawa, ON
- Full-time
This role leads strategic procurement for March Networks and Vivotek hardware (SSS LOB). The Procurement Manager leads and develops a small procurement team, builds and manages a…
Added 1 hour ago
D
Manager, Data and Technology - Data Engineer
Deloitte
Toronto, ON
- Full-time
…exactly how dataunderpins a business and how improving the management, use and insight from this data improves performanceand reduces risk. We also help clients manage the new risks and…

Novartis

Customer Operations Manager

Toronto, ON, Canada

CAD 125,120 - 173,696 · Full-time

Apply on novartis.wd3.myworkdayjobs.com About employer

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Job details

Pay: CAD 125,120 - 173,696
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

Band

Level 4

Job Description Summary

Location: Toronto, Canada

The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role oversees the end-to-end customer operations journey, including orders, delivery, invoicing, customer communication, reporting, and issue resolution. Working across Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a consistently high-quality customer experience. The role also uses performance insights to anticipate risks, improve processes, and support ethical, patient-first decisions in a highly regulated and evolving environment.

This role is based in Toronto, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description

Key responsibilities

Serve as the primary point of contact for healthcare institutions and healthcare professionals at authorized treatment centers, delivering responsive, customer-focused support across the RLT portfolio.

Oversee end-to-end RLT customer operations, including order management, delivery coordination, invoicing, customer communications, and month-end reporting and analysis.

Coordinate closely with Supply Chain, Manufacturing, and Quality to support reliable product availability, delivery execution, and compliant operational processes.

Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.

Collaborate with Accounting and Finance to support accurate invoicing, reconciliations, month-end activities, and resolution of customer-related financial issues.

Monitor operational performance against service expectations, including on-time delivery, unused-dose management, issue-resolution timelines, and customer satisfaction.

Identify and proactively mitigate operational risks, escalating issues appropriately and maintaining clear communication with customers and internal stakeholders.

Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.

Apply sound judgment, ownership, and accountability in a highly regulated, ambiguous, and complex environment while ensuring ethical and patient-first decision-making.

Essential Requirements

Relevant education and professional experience supporting customer operations, service delivery, or comparable functions in a regulated environment.

Strong customer-centric mindset, service orientation, and excellent written and verbal communication skills.

Demonstrated excellence in execution, with the ability to manage end-to-end operational activities accurately, independently, and with a high degree of accountability.

Proven ability to operate effectively in new, highly regulated, ambiguous, and complex environments.

Strong cross-functional collaboration skills and the ability to align stakeholders across operational, commercial, medical, quality, regulatory, and finance functions.

Strong learning agility and strategic thinking, with the ability to quickly understand evolving business needs and translate them into practical actions.

Excellent problem-solving and risk-management capabilities, including the ability to prioritize issues and drive timely resolution.

Solid project-management and analytical skills, with the ability to use performance insights to improve processes and customer outcomes.
Bilingual (English & French).

Desirable Requirements:

Digital & tech savvy (Supply Chain and/or customer service)

Experience in support of highly specialized therapies and/or hospital‑based care models is strongly preferred.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

CAD 125,120 - 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

Apply on novartis.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Operations Manager serves as the primary operational contact for healthcare institutions, overseeing the end-to-end journey including orders, delivery, and invoicing. They collaborate across multiple internal departments to ensure therapy adoption, operational excellence, and high-quality customer experiences.

Requirements

Candidates must have relevant professional experience in customer operations or service delivery within a regulated environment. Strong communication, analytical skills, and the ability to work cross-functionally are essential, along with bilingual proficiency in English and French.

Skills

Customer operations
Supply chain management
Order management
Invoicing
Performance analytics
Risk management
Cross-functional collaboration
Strategic thinking
Problem-solving
Project management
Communication skills
Stakeholder management
Regulatory compliance
Data analysis
Process improvement

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Radioligand Therapy
Supply Chain
Manufacturing
Quality Assurance
Regulatory Affairs
Invoicing
Performance Analytics
Risk Mitigation
Stakeholder Management
Project Management
Healthcare
Bilingual
Process Improvement
Operational Excellence
Patient-first
Compliance
Financial Reconciliation
Order Management
Service Delivery

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Work requirements

Jobs in Canada