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Added 28 mins ago
Clinical Psychologist, Subacute Inpatient Unit (Signing & relocation bonus available)
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, the Clinical Psychologist will work as part of an interprofessional team, providing holistic, comprehensive care to meet the needs of youth up to the age of 19 by…
Added 42 mins ago
IP
Account Manager - Sales
Integrated Power Services
AB · Alberta, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 42 mins ago
IP
Account Manager - Sales
Integrated Power Services
AB · Edmonton, AB
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 42 mins ago
TI
Senior Project Manager (IT)
Teckhorizon Inc
AB · Edmonton, AB
- Contract
The client is seeking an experienced Project Manager to lead AI delivery and enablement initiatives across multiple ministries. The role focuses on enterprise AI licensing and consumption…
Added 42 mins ago
BB
Project Coordinator I
Bosch Building Technologies North America
Ottawa, ON
- Full-time
The Project Coordinator will manage, coordinate, and execute the project plan. Participate in the delivery of all activities and manage resources for efficiency and project profitability.…
Added 42 mins ago
ZS
Service Delivery Manager - Bilingual
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Proven experience in Service Delivery Management within enterprise environments.
Added 42 mins ago
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Digital Marketing Account Manager
BoomerangFX
Mississauga, ON
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The Digital Marketing Account Manager is responsible for executing and optimizing digital marketing programs while ensuring a seamless, high-quality customer experience that drives client…
Added 42 mins ago
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K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
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Added 42 mins ago
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Added 43 mins ago
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Bellperson, Part-Time
AccorHotel
Vancouver, BC
- Part-time
Full rate of pay $23.52 per hour following 90 days of service
Added 58 mins ago
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Warehouse Associate II
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Montreal, QC
- Full-time
…picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment…
Added 58 mins ago
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Produce - Manager Produce
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Stellarton, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 58 mins ago
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Produce - Clerk Produce
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Edmonton, AB
- Full-time
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Added 58 mins ago
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Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 58 mins ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
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Strategic Initiatives Coordinator (Innovation)
The Corporation of the Town of Ajax
Ajax, ON · Town Hall
- Full-time
…performance measurement across the corporation to strengthen service delivery, reduce waste and improve…
Added 1 hour ago
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Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 1 hour ago
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Full Time Supervisor Front End - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort McMurray, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 1 hour ago
Produce - Assistant Department Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort Saskatchewan, AB
The Assistant Produce Department Manager supports and assists the Produce Department Manager in the efficient and fiscally responsible operation of the department. In absence of the…
Added 1 hour ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
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Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for…
Added 1 hour ago
TS
Community Services Caseworker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 2 hours ago
DS
Warehouse Associate II
DGI Supply
QC · St-Laurent, QC
- Full-time
…picking, packing, shipping, staging, transporting, storage, delivery, etc. Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment…
Added 2 hours ago
CC
Retail Shift Leader
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Calgary, AB · East Village, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed

Novartis

Customer Operations Manager

Toronto, ON, Canada

CAD 125,120 - 173,696 · Full-time

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Job details

Pay: CAD 125,120 - 173,696
Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Band

Level 4

Job Description Summary

Location: Toronto, Canada

The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role oversees the end-to-end customer operations journey, including orders, delivery, invoicing, customer communication, reporting, and issue resolution. Working across Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a consistently high-quality customer experience. The role also uses performance insights to anticipate risks, improve processes, and support ethical, patient-first decisions in a highly regulated and evolving environment.

This role is based in Toronto, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description

Key responsibilities

Serve as the primary point of contact for healthcare institutions and healthcare professionals at authorized treatment centers, delivering responsive, customer-focused support across the RLT portfolio.

Oversee end-to-end RLT customer operations, including order management, delivery coordination, invoicing, customer communications, and month-end reporting and analysis.

Coordinate closely with Supply Chain, Manufacturing, and Quality to support reliable product availability, delivery execution, and compliant operational processes.

Partner with Medical, Regulatory, Marketing, and Field Teams to enable therapy adoption and ensure customer needs are addressed through aligned cross-functional action.

Collaborate with Accounting and Finance to support accurate invoicing, reconciliations, month-end activities, and resolution of customer-related financial issues.

Monitor operational performance against service expectations, including on-time delivery, unused-dose management, issue-resolution timelines, and customer satisfaction.

Identify and proactively mitigate operational risks, escalating issues appropriately and maintaining clear communication with customers and internal stakeholders.

Use performance analytics and customer insights to lead continuous improvement initiatives, enhance the customer journey, and strengthen operational excellence.

Apply sound judgment, ownership, and accountability in a highly regulated, ambiguous, and complex environment while ensuring ethical and patient-first decision-making.

Essential Requirements

Relevant education and professional experience supporting customer operations, service delivery, or comparable functions in a regulated environment.

Strong customer-centric mindset, service orientation, and excellent written and verbal communication skills.

Demonstrated excellence in execution, with the ability to manage end-to-end operational activities accurately, independently, and with a high degree of accountability.

Proven ability to operate effectively in new, highly regulated, ambiguous, and complex environments.

Strong cross-functional collaboration skills and the ability to align stakeholders across operational, commercial, medical, quality, regulatory, and finance functions.

Strong learning agility and strategic thinking, with the ability to quickly understand evolving business needs and translate them into practical actions.

Excellent problem-solving and risk-management capabilities, including the ability to prioritize issues and drive timely resolution.

Solid project-management and analytical skills, with the ability to use performance insights to improve processes and customer outcomes.
Bilingual (English & French).

Desirable Requirements:

Digital & tech savvy (Supply Chain and/or customer service)

Experience in support of highly specialized therapies and/or hospital‑based care models is strongly preferred.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

CAD 125,120 - 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

The Customer Operations Manager serves as the primary operational contact for healthcare institutions, overseeing the end-to-end journey including orders, delivery, and invoicing. They collaborate across multiple internal departments to ensure therapy adoption, operational excellence, and high-quality customer experiences.

Requirements

Candidates must have relevant professional experience in customer operations or service delivery within a regulated environment. Strong communication, analytical skills, and the ability to work cross-functionally are essential, along with bilingual proficiency in English and French.

Skills

Customer operations
Supply chain management
Order management
Invoicing
Performance analytics
Risk management
Cross-functional collaboration
Strategic thinking
Problem-solving
Project management
Communication skills
Stakeholder management
Regulatory compliance
Data analysis
Process improvement

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Radioligand Therapy
Supply Chain
Manufacturing
Quality Assurance
Regulatory Affairs
Invoicing
Performance Analytics
Risk Mitigation
Stakeholder Management
Project Management
Healthcare
Bilingual
Process Improvement
Operational Excellence
Patient-first
Compliance
Financial Reconciliation
Order Management
Service Delivery

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