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Added 41 mins ago
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Account Development Representative II
Jobgether
Canada
- Full-time
…identifying new prospects, developing enterprise accounts, and generating demand for innovative SaaS and IoT…
Added 41 mins ago
A
SAP Finance/ Functional Lead (FI, GL)
Accenture
Toronto, ON
- Full-time
Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built…
Added 55 mins ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
…global telecommunications innovation, including optical research and development and AI network…
Added 55 mins ago
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Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
Translate client needs into precise technical requirements and engineering solutions for projects varying in complexity.
Added 3 hours ago
W
Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 3 hours ago
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FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
In this role, you will develop software tools and scripts that improve engineering workflows, automate design and quality assurance processes, validate release readiness, and enhance…
Added 4 hours ago
C
Controls Engineer - Machinery Manufacturing
CyberCoders
Tecumseh, ON
- $80,000 to $120,000 CAD / year
- Full-time
In this role, you'll work closely with engineering, manufacturing, and customer teams to develop innovative automation solutions for custom equipment and machinery projects. The ideal…
Added 4 hours ago
AC
Senior Full Stack Developer (AWS)
Adastra Corporation
Toronto, ON
- Other
We are looking for a Senior Full Stack Developer to take ownership of backend architecture and development for end-user self-service and access visibility solutions. This role combines…
Added 4 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Toronto, ON
- Full-time
Design and execute strategic, cost-effective talent acquisition solutions that are closely aligned with designated business portfolios
Added 4 hours ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Calgary, AB
- Full-time
Design and execute strategic, cost-effective talent acquisition solutions that are closely aligned with designated business portfolios
Added 4 hours ago
SL
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Drive continuous improvement across BPM’s operating model, processes, systems, and controls through automation, AI, dashboards, streamlined workflows, and consulting support on project…
Added 4 hours ago
A
Technology - Senior Engineer/Engineer, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
Aritzia is growing and our Cybersecurity team is growing with it. This is a unique opportunity to be part of the team responsible for designing, engineering, and enabling secure technology…
Added 4 hours ago
SC
Senior Developer
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
We are looking for a dynamic and motivated Senior Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering…
Added 5 hours ago
AC
Broadcom Clarity Developer
Adastra Corporation
Markham, ON
- Other
We are looking for a hands-on Broadcom Clarity Developer to design, develop, enhance, and support Broadcom Clarity PPM solutions across portfolio, project, resource, and financial…
Added 5 hours ago
M
IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 5 hours ago
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QA Automation Lead - ATM/POS/Payments
BeachHead
Toronto, ON
- $70 to $75 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a QA Automation Lead - ATM/POS/Payments to oversee end-to-end testing across system integration testing and user…
Added 5 hours ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
A highly resourceful, proactive, and independent approach, with the ability to identify challenges and implement solutions.
Added 6 hours ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
Develop and maintain automation for security workflows using scripting and orchestration to reduce manual Level 1 tasks.
Added 6 hours ago
CH
Data Engineer
Cardinal Health Canada
Concord, ON
- Full-time
Data Engineering transforms raw data into trusted, accessible data products for reporting, analytics, and business decision-making. The discipline includes data acquisition, integration,…
Added 6 hours ago
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Associate Vice President, Agentic Software Development
TD
Toronto, ON
- Full-time
Own the enterprise Quality Engineering tooling strategy, including test automation, quality orchestration, performance and non-functional testing capabilities, integrations with engineering…
Added 6 hours ago
CH
Data Engineer
Cardinal Health Canada
Concord, ON
- Full-time
Data Engineering transforms raw data into trusted, accessible data products for reporting, analytics, and business decision-making. The discipline includes data acquisition, integration,…
Added 6 hours ago
C
Microsoft Power Platform & Fabric Developer
CGI
Toronto, ON
- Full-time
The Microsoft Power Platform & Fabric Developer will develop business applications, automate workflows, and deliver data solutions using Microsoft Power Platform and Microsoft Fabric. The…
Added 6 hours ago
AI
Senior Power Platform Engineer
Aptino, Inc.
Quebec, QC
- Contract
The ideal candidate will design and deliver scalable, AI-powered business automation solutions leveraging Large Language Models (LLMs), conversational AI, machine learning, and enterprise…
Added 6 hours ago
CL
Appian developer
Cloudious LLC
Canada
- Contract
- Ensure alignment with organizational standards for security, compliance, resilience, and long-term maintainability across all Appian solutions.
Added 6 hours ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery…

Novartis

Omnichannel Engagement Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description Summary

Location: Toronto, Ontario
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This job posting is for an existing position

Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery of projects across creative and marketing channels, including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value, provide strategic commercialization and analytics guidance, and support internal customers with evidence-based insights.

Job Description

Key responsibilities:

· Lead the planning and delivery of regional and global omnichannel projects, translating requirements into detailed plans, task-level estimates, timelines and quality objectives.

· Connect customer insights, content, field activity, digital engagement and data into integrated customer journeys that begin with the customer need and business objective.

· Partner with global and local Brand, Field, Customer Excellence, analytics, technical and other teams to align priorities and deliver coordinated customer experience without relying on direct authority.

· Identify resource gaps, delivery risks and competing priorities early, challenge siloed activity constructively, and help teams focus on the highest-value business problems.

· Use customer and engagement data to define meaningful KPIs, guide decisions, test approaches and continuously optimize journeys based on customer behavior and business impact.

· Design and scale practical omnichannel ways of working, including frameworks for segmentation, personalization, content, channel sequencing, measurement and next-best-action concepts.

· Build capability across brand and cross-functional teams through guidance, training and best-practice sharing, while promoting standardized, efficient and high-quality deliverables.

· Pilot solutions with priority brands, learn and adjust quickly, and deliberately expand successful approaches across appropriate brands and teams.

· Ensure required operational compliance, including reporting technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt, and distributing marketing samples where applicable.

Essential Requirements:

· Relevant education and professional experience supporting commercial strategy, customer engagement or omnichannel delivery; pharmaceutical experience is highly valuable, and relevant experience from other industries is also welcomed.

· Demonstrated ability to design and optimize integrated customer journeys across field and digital touchpoints, including segmentation, personalization, channel sequencing and next-best-action concepts.

· Strong strategic problem-solving skills, with the ability to simplify ambiguous business challenges and translate customer insights and business objectives into practical action.

· Proven cross-functional influence and stakeholder leadership across Brand, Field, Customer Excellence, analytics and related partners, including the confidence to challenge constructively without direct authority.

· Strong data literacy, including interpreting customer and engagement data, defining meaningful KPIs, developing test-and-learn approaches and using evidence to optimize outcomes; advanced analytics or coding is not required.

· Working knowledge of CRM and marketing automation platforms, customer data, consent and preference management, and the role of technology in coordinated customer engagement.

· Understanding of content and channel strategy, including audience, timing, modular or personalized content, and the practical requirements for scaling content across brands.

· Knowledge of pharmaceutical commercial environments, HCP engagement, brand planning, field-force models and regulatory or compliance considerations; practical awareness of AI, predictive analytics and automation is an advantage.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

· CAD 125,120 – 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

At Novartis Canada, we are determined to be a valued partner and advocate, with a deep understanding of patient needs along the entire care journey – from drug development, to diagnosis, to access and beyond. Part of the way we are doing this is by leveraging data, technology, and partnerships.

Research & Development: we focus on four core therapeutic areas: Cardiovascular, Renal & Metabolic, Immunology, Neuroscience and Oncology. We also develop and deliver treatments through other promoted and established brands, which today are helping millions of patients. Over the last three years, our average annual research and development investment in Canada was over $30 million, and we conduct clinical trial research in every region throughout Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

Lead the planning and delivery of regional and global omnichannel projects by coordinating cross-functional teams and translating business requirements into actionable plans. Design and optimize integrated customer journeys while leveraging data to define KPIs and continuously improve engagement strategies.

Requirements

Requires professional experience in commercial strategy, customer engagement, or omnichannel delivery, with pharmaceutical industry experience being highly valued. Candidates must demonstrate strong strategic problem-solving skills, data literacy, and the ability to influence stakeholders across various functions.

Skills

Omnichannel engagement
Digital innovation
Project management
Customer journey mapping
Stakeholder management
Data literacy
CRM
Marketing automation
Content strategy
Strategic planning
Cross-functional collaboration
KPI definition
Pharmaceutical commercialization
Predictive analytics
Automation
Regulatory compliance

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel
Digital Innovation
Project Management
Customer Journey
CRM
Marketing Automation
Data Analytics
KPIs
Pharmaceutical
HCP Engagement
Brand Planning
Predictive Analytics
Automation
Regulatory Compliance
Content Strategy
Stakeholder Leadership
Commercial Strategy
Segmentation
Personalization
Next-best-action
Cross-functional
Digital Media
Print Media
Evidence-based Insights
Operational Compliance
Field-force Models
AI
Customer Experience
Strategic Commercialization
Performance Optimization

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