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Added 29 mins ago
R|
Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Manage cloud-based development and deployment environments and support application deployment across research and production environments.
Added 58 mins ago
A
Sr. Controls Programmer
Actalent
Windsor, ON
- $50 to $55 CAD / hour
- Contract
…checkout, device setup, sequence debug, cycle optimization, and production validation. Integration of robots, servo systems, VFDs, safety systems, vision equipment, and other automation…
Added 58 mins ago
A
Manufacturing Engineer
Actalent
Brampton, ON
- $25 to $28 CAD / hour
- Full-time
Take ownership of production operations, including managing production decisions and work order updates related to schedules, quantities, materials, and status changes after work orders…
Added 58 mins ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 58 mins ago
A
Document Control Specialist
Actalent
AB · Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
We are seeking a highly organized and detail-oriented Administrative Assistant / Document Control Coordinator to support daily office operations in a manufacturing and production…
Added 58 mins ago
Technical Officer, GMP USP Production
National Research Council Canada
Montreal, QC
We are looking for a Technical Officer, Upstream Production (USP), to support the Production team at the Clinical Trial Material Facility. The Technical Officer would be someone who shares…
Added 1 hour ago
Developer
Rogers Communications
Toronto, ON
Support production: investigate crashes and defects, fix issues and help tune app performance.
Added 1 hour ago
A
Coordinator, Validation Support
Apotex
Richmond Hill, ON
- $63,482 to $105,804 CAD / year
…manufacturing, filling/packaging processes at the site. Provides support to investigations and development of study protocols as…
Added 1 hour ago
MC
Director, Supply Chain Management (Hybrid)
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Mentor junior staff, support onboarding and training, and contribute to change management activities that build planning capability, reinforce standard work, and promote adoption of…
Added 1 hour ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Manage application release activities, including production support, ticket tracking, documentation, and stakeholder approvals.
Added 1 hour ago
RT
Process Operator
Rio Tinto
BC · Strathcona
- Full-time
…operation. In this role, you will monitor, control, and optimize the production process while ensuring the safe operation of equipment and maintaining product quality across the…
Added 2 hours ago
RB
Equipment Finance Associate
Royal Bank of Canada
Burlington, ON
- Full-time
…for leasing transactions. The Equipment Finance Associates support revenue growth, operational effectiveness and risk mitigation balance through efficient and effective end to end…
Added 2 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
Tier-I Support: Providing infrastructure-related support and managing Application Services, including "best effort" support for end-user issues after hours and on weekends.
Added 2 hours ago
LI
Software Developer
Lotus IT Solutions
Toronto, ON
- Contract
Troubleshoot and resolve technical issues throughout the full application lifecycle including development, deployment, and production support
Added 3 hours ago
OT
Lead Quality Assurance Developer
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…end-to-end, performance, data validation, release readiness, and production validation while ensuring testing aligns to business processes, risk, and operational…
Added 3 hours ago
E
Stagiaire Développeur de Logiciels
Ericsson
Montreal, QC
- Full-time
Améliorer le cadre de surveillance continue des tests en supportant la migration de notre outils vers une application web..
Added 3 hours ago
BD
Manual Machinist
BD Diesel
Abbotsford, BC
- Full-time
…that meet strict quality standards. Working in a fast-paced production environment, you will interpret engineering drawings, troubleshoot machining issues, and ensure consistent part…
Added 4 hours ago
R
Producer, Scams Unit (English Services) (On-Site)
Radio-Canada
Toronto, ON
- Full-time
Driving production methods incorporating the latest changes to visual storytelling trends, practices, tools and techniques and a desire to experiment with the latest on creative technology.
Added 4 hours ago
RO
Optometrist – Full-Time – Private Practice – Cornwall, ON (No Weekends)
Review of Optometric Business
Cornwall, ON
- Full-time
…dedicated pre-testing team, dispensing staff, and front desk support, our Optometrists can focus on what matters most: delivering quality patient care and building lasting relationships…
Added 4 hours ago
R
Video Producer, Scams Unit (English Services) (On Site)
Radio-Canada
Toronto, ON
- Full-time
CBC News is looking for a skilled video storyteller to support the development of our new scams unit - a team focused exclusively on decoding the latest scams and deceptive marketing…
Added 4 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a Senior Support Analyst to provide Level 2/Level 3 technical support for core tokenized deposit platforms, ledger data pipelines, and blockchain-based payment…
Added 4 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
7+ years of experience in production/application support within Banking, Digital Payments, or Financial Technology domains.
Added 4 hours ago
RV
Senior Technical Product Manager- Virtualized Switchers
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
This role will help design, develop, test, deploy, and support cloud and on-premise software switcher technologies, working across Windows/Linux, embedded systems, distributed/containerized…
Added 4 hours ago
BD
CNC Repair & Maintenance Technician
BD Diesel
Abbotsford, BC
- Full-time
…reliability, safety, and performance of CNC machine tools and related production equipment. The technician diagnoses equipment failures, completes mechanical and electrical repairs,…
Added 4 hours ago
AA
AIRBUS Mirabel - Magasinier / Storeman
Airbus Aircraft
Montreal, QC
- Full-time
Préparer la livraison de la marchandise à la ligne de production;

Novartis

Omnichannel Engagement Manager

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description Summary

Location: Toronto, Ontario
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This job posting is for an existing position

Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery of projects across creative and marketing channels, including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value, provide strategic commercialization and analytics guidance, and support internal customers with evidence-based insights.

Job Description

Key responsibilities:

· Lead the planning and delivery of regional and global omnichannel projects, translating requirements into detailed plans, task-level estimates, timelines and quality objectives.

· Connect customer insights, content, field activity, digital engagement and data into integrated customer journeys that begin with the customer need and business objective.

· Partner with global and local Brand, Field, Customer Excellence, analytics, technical and other teams to align priorities and deliver coordinated customer experience without relying on direct authority.

· Identify resource gaps, delivery risks and competing priorities early, challenge siloed activity constructively, and help teams focus on the highest-value business problems.

· Use customer and engagement data to define meaningful KPIs, guide decisions, test approaches and continuously optimize journeys based on customer behavior and business impact.

· Design and scale practical omnichannel ways of working, including frameworks for segmentation, personalization, content, channel sequencing, measurement and next-best-action concepts.

· Build capability across brand and cross-functional teams through guidance, training and best-practice sharing, while promoting standardized, efficient and high-quality deliverables.

· Pilot solutions with priority brands, learn and adjust quickly, and deliberately expand successful approaches across appropriate brands and teams.

· Ensure required operational compliance, including reporting technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt, and distributing marketing samples where applicable.

Essential Requirements:

· Relevant education and professional experience supporting commercial strategy, customer engagement or omnichannel delivery; pharmaceutical experience is highly valuable, and relevant experience from other industries is also welcomed.

· Demonstrated ability to design and optimize integrated customer journeys across field and digital touchpoints, including segmentation, personalization, channel sequencing and next-best-action concepts.

· Strong strategic problem-solving skills, with the ability to simplify ambiguous business challenges and translate customer insights and business objectives into practical action.

· Proven cross-functional influence and stakeholder leadership across Brand, Field, Customer Excellence, analytics and related partners, including the confidence to challenge constructively without direct authority.

· Strong data literacy, including interpreting customer and engagement data, defining meaningful KPIs, developing test-and-learn approaches and using evidence to optimize outcomes; advanced analytics or coding is not required.

· Working knowledge of CRM and marketing automation platforms, customer data, consent and preference management, and the role of technology in coordinated customer engagement.

· Understanding of content and channel strategy, including audience, timing, modular or personalized content, and the practical requirements for scaling content across brands.

· Knowledge of pharmaceutical commercial environments, HCP engagement, brand planning, field-force models and regulatory or compliance considerations; practical awareness of AI, predictive analytics and automation is an advantage.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

· CAD 125,120 – 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

At Novartis Canada, we are determined to be a valued partner and advocate, with a deep understanding of patient needs along the entire care journey – from drug development, to diagnosis, to access and beyond. Part of the way we are doing this is by leveraging data, technology, and partnerships.

Research & Development: we focus on four core therapeutic areas: Cardiovascular, Renal & Metabolic, Immunology, Neuroscience and Oncology. We also develop and deliver treatments through other promoted and established brands, which today are helping millions of patients. Over the last three years, our average annual research and development investment in Canada was over $30 million, and we conduct clinical trial research in every region throughout Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

Lead the planning and delivery of regional and global omnichannel projects by coordinating cross-functional teams and translating business requirements into actionable plans. Design and optimize integrated customer journeys while leveraging data to define KPIs and continuously improve engagement strategies.

Requirements

Requires professional experience in commercial strategy, customer engagement, or omnichannel delivery, with pharmaceutical industry experience being highly valued. Candidates must demonstrate strong strategic problem-solving skills, data literacy, and the ability to influence stakeholders across various functions.

Skills

Omnichannel engagement
Digital innovation
Project management
Customer journey mapping
Stakeholder management
Data literacy
CRM
Marketing automation
Content strategy
Strategic planning
Cross-functional collaboration
KPI definition
Pharmaceutical commercialization
Predictive analytics
Automation
Regulatory compliance

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel
Digital Innovation
Project Management
Customer Journey
CRM
Marketing Automation
Data Analytics
KPIs
Pharmaceutical
HCP Engagement
Brand Planning
Predictive Analytics
Automation
Regulatory Compliance
Content Strategy
Stakeholder Leadership
Commercial Strategy
Segmentation
Personalization
Next-best-action
Cross-functional
Digital Media
Print Media
Evidence-based Insights
Operational Compliance
Field-force Models
AI
Customer Experience
Strategic Commercialization
Performance Optimization

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