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Added 1 min ago
GI
Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
…Canada’s leading construction and infrastructure companies, we support a wide range of complex projects across the country, including heavy civil, industrial, infrastructure, and major…
Added 1 min ago
HE
Panel Builder, General Labourer
Honey Electric Limited
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- Full-time
We are seeking a motivated and technically minded General Labourer to support the construction, maintenance, troubleshooting, and continuous improvement of our panel building operation.
Added 1 min ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
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The Personal Support Worker provides direct personal and nursing care to residents to fulfil the physical, intellectual, emotional, social and spiritual needs of residents in accordance to…
Added 1 min ago
C
Memory Living Manager
Chartwell
Guelph, ON
- Full-time
…skills to inspire a dedicated care team? As the Memory Living Manager at Chartwell, you’ll lead a specialized neighborhood that focuses on the social impact of Alzheimer’s and dementia,…
Added 1 min ago
RU
Manager, Value Creation
RSM US LLP
Toronto, ON
- Full-time
The Manager, Value Creation Advisory leads day‑to‑day execution of value creation engagements, supporting clients in identifying and realizing value across transactions. The role manages…
Added 1 min ago
R
Service Specialist, Operations II
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- Full-time
…incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and…
Added 1 min ago
P
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- Full-time
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Added 2 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 2 mins ago
EL
Supply Chain & Distribution Manager
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ON · Ontario, Canada
- Full-time
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 2 mins ago
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- Contract
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Added 2 mins ago
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Added 2 mins ago
NF
Grocery Department Manager Full Time Day
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- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 mins ago
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- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 2 mins ago
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Assistant Manager – Oracle EBS Techno-Functional
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- Full-time
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Added 2 mins ago
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Added 2 mins ago
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Added 16 mins ago
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Added 16 mins ago
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Manager, Sales – SmartRock North America
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- Full-time
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Added 16 mins ago
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Added 16 mins ago
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TD Agriculture Networking Event - October 29 2026
TD
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- Full-time
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Added 16 mins ago
OL
General Manager
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Surrey, BC
- $110,000 to $118,000 CAD / year
- Full-time
Optima Living is leading the recruitment for the General Manager position and will be accepting applications, screening and shortlisting potential candidates. Please send your applications…
Added 16 mins ago
OL
Recreation Manager
Optima Living
Surrey, BC
- $74,000 CAD / year
- Full-time
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…

Novartis

Omnichannel Engagement Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Band

Level 4

Job Description Summary

Location: Toronto, Ontario
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This job posting is for an existing position

Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery of projects across creative and marketing channels, including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value, provide strategic commercialization and analytics guidance, and support internal customers with evidence-based insights.

Job Description

Key responsibilities:

· Lead the planning and delivery of regional and global omnichannel projects, translating requirements into detailed plans, task-level estimates, timelines and quality objectives.

· Connect customer insights, content, field activity, digital engagement and data into integrated customer journeys that begin with the customer need and business objective.

· Partner with global and local Brand, Field, Customer Excellence, analytics, technical and other teams to align priorities and deliver coordinated customer experience without relying on direct authority.

· Identify resource gaps, delivery risks and competing priorities early, challenge siloed activity constructively, and help teams focus on the highest-value business problems.

· Use customer and engagement data to define meaningful KPIs, guide decisions, test approaches and continuously optimize journeys based on customer behavior and business impact.

· Design and scale practical omnichannel ways of working, including frameworks for segmentation, personalization, content, channel sequencing, measurement and next-best-action concepts.

· Build capability across brand and cross-functional teams through guidance, training and best-practice sharing, while promoting standardized, efficient and high-quality deliverables.

· Pilot solutions with priority brands, learn and adjust quickly, and deliberately expand successful approaches across appropriate brands and teams.

· Ensure required operational compliance, including reporting technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt, and distributing marketing samples where applicable.

Essential Requirements:

· Relevant education and professional experience supporting commercial strategy, customer engagement or omnichannel delivery; pharmaceutical experience is highly valuable, and relevant experience from other industries is also welcomed.

· Demonstrated ability to design and optimize integrated customer journeys across field and digital touchpoints, including segmentation, personalization, channel sequencing and next-best-action concepts.

· Strong strategic problem-solving skills, with the ability to simplify ambiguous business challenges and translate customer insights and business objectives into practical action.

· Proven cross-functional influence and stakeholder leadership across Brand, Field, Customer Excellence, analytics and related partners, including the confidence to challenge constructively without direct authority.

· Strong data literacy, including interpreting customer and engagement data, defining meaningful KPIs, developing test-and-learn approaches and using evidence to optimize outcomes; advanced analytics or coding is not required.

· Working knowledge of CRM and marketing automation platforms, customer data, consent and preference management, and the role of technology in coordinated customer engagement.

· Understanding of content and channel strategy, including audience, timing, modular or personalized content, and the practical requirements for scaling content across brands.

· Knowledge of pharmaceutical commercial environments, HCP engagement, brand planning, field-force models and regulatory or compliance considerations; practical awareness of AI, predictive analytics and automation is an advantage.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

· CAD 125,120 – 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

At Novartis Canada, we are determined to be a valued partner and advocate, with a deep understanding of patient needs along the entire care journey – from drug development, to diagnosis, to access and beyond. Part of the way we are doing this is by leveraging data, technology, and partnerships.

Research & Development: we focus on four core therapeutic areas: Cardiovascular, Renal & Metabolic, Immunology, Neuroscience and Oncology. We also develop and deliver treatments through other promoted and established brands, which today are helping millions of patients. Over the last three years, our average annual research and development investment in Canada was over $30 million, and we conduct clinical trial research in every region throughout Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

Lead the planning and delivery of regional and global omnichannel projects by coordinating cross-functional teams and translating business objectives into actionable plans. Design and optimize integrated customer journeys while using data-driven insights to improve engagement and scale effective marketing solutions.

Requirements

Requires professional experience in commercial strategy, customer engagement, or omnichannel delivery, with pharmaceutical industry experience being highly valued. Candidates must demonstrate strong strategic problem-solving skills, data literacy, and the ability to influence stakeholders across various functions.

Skills

Omnichannel strategy
Customer engagement
Project management
Digital marketing
Data literacy
Stakeholder management
Cross-functional collaboration
CRM
Marketing automation
Content strategy
Strategic problem-solving
KPI definition
Pharmaceutical commercial environments
Customer journey mapping
Predictive analytics
Change agility

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel
Digital innovation
KPIs
Commercialization
Customer journey
CRM
Marketing automation
Data literacy
HCP engagement
Brand planning
Predictive analytics
Automation
Regulatory compliance
Stakeholder leadership
Content strategy
Segmentation
Personalization
Next-best-action
Pharmaceutical
Project delivery
Cross-functional teams
Evidence-based insights
Field-force models
Test-and-learn
Operational compliance

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