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Added 7 mins ago
NB
Product Owner Regulatory Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
…means acting as a change leader. You will report to the Senior Manager Business Intelligence Center - Finance. This role allows you to make a positive and tangible impact on the…
Added 7 mins ago
NB
Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
You’ll be on a large team of 15 colleagues and report to the Senior Manager.
Added 7 mins ago
CO
STRATEGIC ENTERPRISE INTEGRATION & MODERNIZATION LEAD (DATA MANAGEMENT)
City of Toronto
Toronto, ON
- Full-time
In this temporary role, reporting to the Senior Project Manager , the SEIM Lead (Data Management) will lead complex, multi-year, multi-divisional technology transformation projects for the…
Added 7 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
· Collect, compile, and verify the accuracy of the varied and available data and reflect it in the client portfolios.
Added 7 mins ago
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Business Development Manager
National Bank of Canada
Montreal, QC
- Full-time
A career as a Business Development Manager in the Distribution team at National Bank Insurance means acting as a strategic partner to help our distribution channels grow and better support…
Added 22 mins ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
…value comes from vertical applications built around existing data, workflows, and rules while people stay on the loop to step in where judgment…
Added 1 hour ago
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RQ00828 - Software Developer - Full Stack - Senior
Maarut
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Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON · Toronto, ON
- Full-time
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Distribution Asset Strategy Engineer
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Halifax, NS
- Full-time
Support adoption of innovative asset management approaches, data analytics tools, and reliability improvement practices.
Added 4 hours ago
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Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 4 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 4 hours ago
HT
Financial Manager (CSM)
Husky Technologies
Bolton, ON
- Full-time
…play an integral role in providing insightful and meaningful data on financial performance in order to facilitate decision making and strategic…
Added 4 hours ago
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Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Support adoption of innovative asset management approaches, data analytics tools, and reliability improvement practices.
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IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
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Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
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Clinical Research Manager
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Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
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Finance & Strategy Specialist
Stripe
Toronto, ON
- Full-time
Be a pragmatic problem-solver. You are comfortable making and defending well-reasoned judgments even when data is imperfect or incomplete, and know how to ask the right questions and find…
Added 6 hours ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 6 hours ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
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Added 6 hours ago
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Senior Manager, Asset Management & Engineering
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Calgary, AB
- Full-time
Apply data analytics and emerging technology, including artificial intelligence, where they provide practical value.
Added 6 hours ago
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Senior Manager, Asset Management & Engineering
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Calgary, AB
- Full-time
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Rogers Communications
Toronto, ON
Experience consuming REST and GraphQL APIs, push notifications, deep linking and local data storage (such as Core Data, Room or SQLite).
Added 7 hours ago
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E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
The E-commerce & Analytics Manager is responsible for optimizing the online customer experience across redtag.ca and itravel2000.com through data-driven analysis, website optimization,…
Added 7 hours ago
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Digital Specialist
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Toronto, ON · BMOPLACE
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…portfolio and deliver the intended customer experience. Leverages analytics to identify high-impact opportunities to improve customer engagement, conversion rates, customer retention and…

Novartis

Omnichannel Engagement Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Band

Level 4

Job Description Summary

Location: Toronto, Ontario
This role is based in City, Canada. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This job posting is for an existing position

Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery of projects across creative and marketing channels, including print and digital media, by coordinating plans through design, development and production to achieve agreed KPIs. Work with brand, technical and cross-functional teams to maximize value, provide strategic commercialization and analytics guidance, and support internal customers with evidence-based insights.

Job Description

Key responsibilities:

· Lead the planning and delivery of regional and global omnichannel projects, translating requirements into detailed plans, task-level estimates, timelines and quality objectives.

· Connect customer insights, content, field activity, digital engagement and data into integrated customer journeys that begin with the customer need and business objective.

· Partner with global and local Brand, Field, Customer Excellence, analytics, technical and other teams to align priorities and deliver coordinated customer experience without relying on direct authority.

· Identify resource gaps, delivery risks and competing priorities early, challenge siloed activity constructively, and help teams focus on the highest-value business problems.

· Use customer and engagement data to define meaningful KPIs, guide decisions, test approaches and continuously optimize journeys based on customer behavior and business impact.

· Design and scale practical omnichannel ways of working, including frameworks for segmentation, personalization, content, channel sequencing, measurement and next-best-action concepts.

· Build capability across brand and cross-functional teams through guidance, training and best-practice sharing, while promoting standardized, efficient and high-quality deliverables.

· Pilot solutions with priority brands, learn and adjust quickly, and deliberately expand successful approaches across appropriate brands and teams.

· Ensure required operational compliance, including reporting technical complaints, adverse events and special case scenarios related to Novartis products within 24 hours of receipt, and distributing marketing samples where applicable.

Essential Requirements:

· Relevant education and professional experience supporting commercial strategy, customer engagement or omnichannel delivery; pharmaceutical experience is highly valuable, and relevant experience from other industries is also welcomed.

· Demonstrated ability to design and optimize integrated customer journeys across field and digital touchpoints, including segmentation, personalization, channel sequencing and next-best-action concepts.

· Strong strategic problem-solving skills, with the ability to simplify ambiguous business challenges and translate customer insights and business objectives into practical action.

· Proven cross-functional influence and stakeholder leadership across Brand, Field, Customer Excellence, analytics and related partners, including the confidence to challenge constructively without direct authority.

· Strong data literacy, including interpreting customer and engagement data, defining meaningful KPIs, developing test-and-learn approaches and using evidence to optimize outcomes; advanced analytics or coding is not required.

· Working knowledge of CRM and marketing automation platforms, customer data, consent and preference management, and the role of technology in coordinated customer engagement.

· Understanding of content and channel strategy, including audience, timing, modular or personalized content, and the practical requirements for scaling content across brands.

· Knowledge of pharmaceutical commercial environments, HCP engagement, brand planning, field-force models and regulatory or compliance considerations; practical awareness of AI, predictive analytics and automation is an advantage.

Rewards

At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen.

Expected Remuneration Range for role:

· CAD 125,120 – 173,696

The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically.

The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave.

Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.

Read our brochure to learn more about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf

Note: Benefits and compensation may vary by country and are subject to local legal requirements. A full overview of your compensation package applicable to your role based on your employment location and Novartis employer entity, will be communicated separately to you during the application process.

At Novartis Canada, we are determined to be a valued partner and advocate, with a deep understanding of patient needs along the entire care journey – from drug development, to diagnosis, to access and beyond. Part of the way we are doing this is by leveraging data, technology, and partnerships.

Research & Development: we focus on four core therapeutic areas: Cardiovascular, Renal & Metabolic, Immunology, Neuroscience and Oncology. We also develop and deliver treatments through other promoted and established brands, which today are helping millions of patients. Over the last three years, our average annual research and development investment in Canada was over $30 million, and we conduct clinical trial research in every region throughout Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building outstanding, inclusive work environment and diverse team’s representatives of the patients and communities we serve.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

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More about this job

Responsibilities

Lead the planning and delivery of regional and global omnichannel projects by coordinating cross-functional teams and translating business objectives into actionable plans. Design and optimize integrated customer journeys while using data-driven insights to improve engagement and scale effective marketing solutions.

Requirements

Requires professional experience in commercial strategy, customer engagement, or omnichannel delivery, with pharmaceutical industry experience being highly valued. Candidates must demonstrate strong strategic problem-solving skills, data literacy, and the ability to influence stakeholders across various functions.

Skills

Omnichannel strategy
Customer engagement
Project management
Digital marketing
Data literacy
Stakeholder management
Cross-functional collaboration
CRM
Marketing automation
Content strategy
Strategic problem-solving
KPI definition
Pharmaceutical commercial environments
Customer journey mapping
Predictive analytics
Change agility

Benefits

Insurance plans
Retirement plans
Wellbeing resources
Global recognition programs
Flexible working options
Hybrid working options
Paid parental leave

Visa sponsorship

Not detected in the job text

Keywords

Omnichannel
Digital innovation
KPIs
Commercialization
Customer journey
CRM
Marketing automation
Data literacy
HCP engagement
Brand planning
Predictive analytics
Automation
Regulatory compliance
Stakeholder leadership
Content strategy
Segmentation
Personalization
Next-best-action
Pharmaceutical
Project delivery
Cross-functional teams
Evidence-based insights
Field-force models
Test-and-learn
Operational compliance

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