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Added 11 mins ago
BH
Registered Practical Nurse – Mental Health Services #597-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Crisis Mental Health Services, the Registered Practical Nurse (RPN) will implement services meeting the needs of individuals with mental health and addiction…
Added 11 mins ago
SH
Indigenous Coordinator - HSC Adult Emergency Department Community Hub
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- Full-time
…traditional Indigenous healing practices as part of health services…
Added 11 mins ago
WC
Pharmacy Assistant
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- Full-time
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Added 26 mins ago
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- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 56 mins ago
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Added 1 hour ago
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cross-border tax issues and drafting technical memos related to specific client matters
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Added 1 hour ago
SI
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Proof of valid Basic Food Safety Certification required · Proof of valid Right to Serve/Smart Serve Certification required
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Waitstaff (Server)
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Added 1 hour ago
AS
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- $70 to $80 CAD / hour
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Work collaboratively with shift partners and incoming staff to ensure consistent service delivery throughout the day, afternoon and overnight shifts. Participate in shift handovers,…
Added 1 hour ago
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Municipal Division Manager (Project Manager or Team Lead)
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- Full-time
We have an exciting opportunity for an experienced project manager or division manager with strong leadership abilities and broad technical expertise in civil, linear infrastructure, and…
Added 1 hour ago
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…platform architecture, reliability, observability, and continuous delivery initiatives while promoting scalable, self-service solutions. Through close collaboration with cross-functional…
Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Manager, Compensation
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- Full-time
The Manager, Compensation is an experienced compensation professional who owns the day-to-day delivery of Four Seasons compensation programs. As part of the Total Rewards Centre of…
Added 2 hours ago
Site Material Coordinator - Travel Canada
Nordex Group
AB
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 2 hours ago
Site Material Coordinator - Travel Canada
Nordex Group
AB
Must possess a full valid driver’s license and be insurable under our auto insurance policy
Added 2 hours ago
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Added 2 hours ago
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Affirmative Business Support Worker, Temporary Full Time, Job Well
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- Full-time
…must at least break-even. Under the general direction of the Manager, Affirmative Business, the ABSW works to maximize Jobwell revenues and the number of jobs available for clients, while…
Added 2 hours ago
PC
Affirmative Business Support Worker, Temporary Full Time, Job Well
Providence Care
Kingston, ON
- Full-time
…must at least break-even. Under the general direction of the Manager, Affirmative Business, the ABSW works to maximize Jobwell revenues and the number of jobs available for clients, while…

Closed listing

NOVO Health Services

Operations Manager

Richmond, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 23, 2026
Experience: Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and compliant service delivery in a 24/7, 365-day operating environment.

This role is responsible for overseeing drivers, dispatch personnel, and operational staff, directing recruitment, coaching, and performance management while driving results across safety, compliance, customer service, and financial performance.

The ideal candidate is a strategic, hands-on leader with strong operational and people-management skills, a track record of driving KPI performance, and the ability to build strong relationships with customers and cross-functional partners.

Key Responsibilities

Operations & Service Delivery

Provide strategic leadership and day-to-day oversight of all courier and trucking operations within the New Hampshire market, ensuring safe, efficient, and compliant service delivery
Monitor key performance indicators (KPIs), including on-time delivery, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance
Analyze operational data to identify trends, improve efficiencies, reduce costs, and implement continuous improvement initiatives
Manage scheduling, staffing levels, route optimization, and resource allocation to ensure operational excellence while controlling labor expenses
Ensure all equipment, company assets, and operational facilities are properly maintained and utilized efficiently
Conduct facility audits, ride-alongs, driver observations, and operational quality inspections
Assist with launching new customer accounts and expanding existing courier and trucking operations

Leadership & Team Development

Direct the recruitment, hiring, onboarding, training, coaching, and performance management of drivers, dispatch personnel, and operational staff
Conduct regular performance reviews, disciplinary actions, coaching sessions, and employee development plans to build a high-performing operations team
Promote employee engagement, retention initiatives, and company culture
Support recruiting efforts through interviews, hiring events, and community outreach
Serve as acting regional leadership when needed

Compliance & Safety

Ensure all transportation operations comply with customer regulations, DOT, OSHA standards, HIPAA, company policies, customer requirements, and all applicable federal, state, and local regulations
Lead investigations involving accidents, customer complaints, safety incidents, service failures, and employee concerns while ensuring proper documentation and corrective action
Maintain high standards of professionalism, accountability, integrity, and customer service throughout all areas of operation

Customer & Business Relations

Develop and maintain strong relationships with customers by delivering exceptional service, responding to operational concerns, and proactively resolving issues
Participate in customer meetings, operational reviews, contract implementations, and business development efforts when necessary
Be available to respond to operational emergencies, customer escalations, and after-hours business needs as required

Administrative & Financial Management

Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
Prepare operational reports, forecasts, budgets, and staffing plans while maintaining accountability for departmental financial performance
Support regional leadership with special projects, acquisitions, and operational growth initiatives
Participate in leadership meetings and provide recommendations for operational improvements

Qualifications

Required

Minimum of 3 years managing supervisors, drivers, or multi-site operational teams
Demonstrated experience managing budgets, labor costs, productivity metrics, and operational KPIs
Strong knowledge of DOT, HIPAA, and OSHA regulations, safety compliance, driver qualification requirements, and transportation best practices
Proven leadership experience with hiring, coaching, employee development, performance management, and conflict resolution
Excellent communication, organizational, and problem-solving skills
Proficiency with Microsoft Office, TMS, CRMs, and transportation management software
Valid driver's license
Ability to pass background screening and pre-employment drug screening
Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, weekends, holidays, and on-call responsibilities when business needs require

Preferred

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation Management, or a related field, or equivalent management experience
Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Experience managing medical courier, pharmaceutical logistics, healthcare transportation, or time-sensitive delivery operations
Experience with route optimization software, GPS fleet management systems, and transportation management systems (TMS)
Experience managing operations with 50+ employees across multiple shifts
Previous P&L responsibility with annual operating budgets
Experience with Workday, Samsara, or similar operational management platforms
Commercial driving experience
OSHA, HIPAA, DOT, or transportation safety certifications
Strong customer relationship management experience with contract logistics or dedicated transportation accounts

Key Competencies

Strategic, hands-on leadership with strong people-management and coaching skills
Strong analytical and problem-solving skills with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced, 24/7 operating environment
Excellent verbal and written communication skills across all levels of the organization
Sound judgment and integrity when handling investigations, compliance matters, and employee relations
Strong customer relationship management and business development orientation
Adaptability and composure when responding to operational emergencies and escalations

Physical & Work Environment Requirements

Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, nights, weekends, and holidays in a 24/7, 365-day operation
Availability to respond to operational emergencies, customer escalations, and after-hours business needs
Valid driver's license and ability to pass background screening and pre-employment drug screening
Ability to work across office, warehouse, and vehicle/field environments as operational needs require

What We Can Offer You As a Full-time Associate

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

Complete an on-line application at www.novohealthservices.com!

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

About employer

More about this job

Responsibilities

Lead courier and trucking operations across the New Hampshire market, overseeing service delivery, staffing, routes, safety, compliance, customer relationships, and financial performance. Develop and manage the operations team, monitor KPIs, investigate incidents, and drive continuous improvement and business growth.

Requirements

Requires at least three years managing supervisors, drivers, or multi-site operations, along with experience managing budgets, labor costs, KPIs, and employee performance. Candidates need knowledge of DOT, HIPAA, and OSHA requirements, strong leadership and communication skills, a valid driver's license, and flexibility for a 24/7 operation; a bachelor's degree and five or more years of progressive operations management experience are preferred.

Skills

Operations Management
Transportation and Logistics
Team Leadership
Recruitment and Hiring
Coaching and Performance Management
Budget and Labor Cost Management
KPI Monitoring
Route Optimization
Safety and Regulatory Compliance
DOT Regulations
HIPAA Compliance
OSHA Standards
Continuous Improvement
Incident Investigation
Microsoft Office

Benefits

Paid Holidays
Paid Time Off
401(k) With Employer Match
Flexible Spending Account
Health Savings Account
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Long-Term Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

Courier Operations
Trucking Operations
Healthcare Linen
Transportation Management
Logistics
Route Optimization
TMS
GPS Fleet Management
Samsara
Workday
Microsoft Office
CRM
DOT
HIPAA
OSHA
Safety Compliance
KPI Performance
Budget Management
P&L Responsibility
Labor Cost Management
Continuous Improvement
HLAC Accreditation
Recruitment
Employee Development
Contract Logistics
Last-Mile Delivery
Medical Courier

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