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Added 11 mins ago
RB
Branch Manager - Alpine Park
Royal Bank of Canada
Calgary, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 11 mins ago
RB
Branch Manager - Belmont
Royal Bank of Canada
Calgary, AB
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 11 mins ago
GA
Director, Consolidation & Financial Operations
Gildan Activewear Inc
Montreal, QC
- Other
…throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan…
Added 11 mins ago
T
Personal Banker Trainee
TD
Mississauga, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 11 mins ago
T
Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Added 11 mins ago
SL
Consultant, Risk Reporting & Insights
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Exposure to project, program or portfolio management and supporting cross functional initiatives.
Added 11 mins ago
O&
Sous Chef - Offsite Catering
Oliver & Bonacini
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Access to our employee assistance program for confidential support
Added 11 mins ago
Z
Software Developer 1
Zynga
Toronto, ON
- $73,900 to $109,360 CAD / year
At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over…
Added 25 mins ago
TE
Part-Time Cleaner
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Added 25 mins ago
Project Manager - Industrialization
Westerkirk
Calgary, AB
Reporting to the Manager, Industrialization Program, the Industrialization - Project Manager will be responsible for developing and executing project plans aligned with company…
Added 25 mins ago
ZM
Mechanical Designer
Zelus Material Handling
ON · Stoney Creek, Ontario
- Full-time
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Added 25 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
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Innovation program to encourage idea sharing;
Added 25 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
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Innovation program to encourage idea sharing;
Added 25 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
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Innovation program to encourage idea sharing;
Added 25 mins ago
JUNIOR ASSISTANT MANAGER
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Recognition program for years of service; Innovation program to encourage idea sharing;
Added 25 mins ago
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DZ Metered Delivery Driver
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- Full-time
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Added 26 mins ago
EI
Underwriter, Regional Underwriting
Economical Insurance
Winnipeg, MB
- Full-time
…world of constant change. Our success in transforming into a leader in our industry is driven by a talented and engaged team with a passion for innovation and high…
Added 26 mins ago
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IFM Lead
Compass Group Canada
Mississauga, ON
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 26 mins ago
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Principal Engineer
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- Full-time
Join a global leader in mining and critical minerals, where innovation, sustainability, and operational excellence drive everything we do. Our client is shaping the future of mining through…
Added 26 mins ago
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Communications Consultant
City of Kelowna
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- Full-time
…annually, employer-paid comprehensive benefits, an earned day off program, paid vacation and one of Canada’s top pension…
Added 26 mins ago
TS
Director, Program Management
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Toronto, ON
- Full-time
The Director, Program Management will be a hands-on, results-oriented, driven leader who thrives in successful execution of complex projects. This player-coach will lead a team of…
Added 26 mins ago
TS
Residential Program Facilitator
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Oakville, ON
- Part-time
Answers the program department telephone and records/remits messages.
Added 26 mins ago
G
Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
…throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan…

NOVO Health Services

Operations Manager

Burlington, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Posting language: English
Posted: Nov 4, 2026

Original job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and compliant service delivery in a 24/7, 365-day operating environment.

This role is responsible for overseeing drivers, dispatch personnel, and operational staff, directing recruitment, coaching, and performance management while driving results across safety, compliance, customer service, and financial performance.

The ideal candidate is a strategic, hands-on leader with strong operational and people-management skills, a track record of driving KPI performance, and the ability to build strong relationships with customers and cross-functional partners.

Key Responsibilities

Operations & Service Delivery

Provide strategic leadership and day-to-day oversight of all courier and trucking operations within the New Hampshire market, ensuring safe, efficient, and compliant service delivery
Monitor key performance indicators (KPIs), including on-time delivery, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance
Analyze operational data to identify trends, improve efficiencies, reduce costs, and implement continuous improvement initiatives
Manage scheduling, staffing levels, route optimization, and resource allocation to ensure operational excellence while controlling labor expenses
Ensure all equipment, company assets, and operational facilities are properly maintained and utilized efficiently
Conduct facility audits, ride-alongs, driver observations, and operational quality inspections
Assist with launching new customer accounts and expanding existing courier and trucking operations

Leadership & Team Development

Direct the recruitment, hiring, onboarding, training, coaching, and performance management of drivers, dispatch personnel, and operational staff
Conduct regular performance reviews, disciplinary actions, coaching sessions, and employee development plans to build a high-performing operations team
Promote employee engagement, retention initiatives, and company culture
Support recruiting efforts through interviews, hiring events, and community outreach
Serve as acting regional leadership when needed

Compliance & Safety

Ensure all transportation operations comply with customer regulations, DOT, OSHA standards, HIPAA, company policies, customer requirements, and all applicable federal, state, and local regulations
Lead investigations involving accidents, customer complaints, safety incidents, service failures, and employee concerns while ensuring proper documentation and corrective action
Maintain high standards of professionalism, accountability, integrity, and customer service throughout all areas of operation

Customer & Business Relations

Develop and maintain strong relationships with customers by delivering exceptional service, responding to operational concerns, and proactively resolving issues
Participate in customer meetings, operational reviews, contract implementations, and business development efforts when necessary
Be available to respond to operational emergencies, customer escalations, and after-hours business needs as required

Administrative & Financial Management

Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
Prepare operational reports, forecasts, budgets, and staffing plans while maintaining accountability for departmental financial performance
Support regional leadership with special projects, acquisitions, and operational growth initiatives
Participate in leadership meetings and provide recommendations for operational improvements

Qualifications

Required

Minimum of 3 years managing supervisors, drivers, or multi-site operational teams
Demonstrated experience managing budgets, labor costs, productivity metrics, and operational KPIs
Strong knowledge of DOT, HIPAA, and OSHA regulations, safety compliance, driver qualification requirements, and transportation best practices
Proven leadership experience with hiring, coaching, employee development, performance management, and conflict resolution
Excellent communication, organizational, and problem-solving skills
Proficiency with Microsoft Office, TMS, CRMs, and transportation management software
Valid driver's license
Ability to pass background screening and pre-employment drug screening
Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, weekends, holidays, and on-call responsibilities when business needs require

Preferred

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation Management, or a related field, or equivalent management experience
Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Experience managing medical courier, pharmaceutical logistics, healthcare transportation, or time-sensitive delivery operations
Experience with route optimization software, GPS fleet management systems, and transportation management systems (TMS)
Experience managing operations with 50+ employees across multiple shifts
Previous P&L responsibility with annual operating budgets
Experience with Workday, Samsara, or similar operational management platforms
Commercial driving experience
OSHA, HIPAA, DOT, or transportation safety certifications
Strong customer relationship management experience with contract logistics or dedicated transportation accounts

Key Competencies

Strategic, hands-on leadership with strong people-management and coaching skills
Strong analytical and problem-solving skills with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced, 24/7 operating environment
Excellent verbal and written communication skills across all levels of the organization
Sound judgment and integrity when handling investigations, compliance matters, and employee relations
Strong customer relationship management and business development orientation
Adaptability and composure when responding to operational emergencies and escalations

Physical & Work Environment Requirements

Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, nights, weekends, and holidays in a 24/7, 365-day operation
Availability to respond to operational emergencies, customer escalations, and after-hours business needs
Valid driver's license and ability to pass background screening and pre-employment drug screening
Ability to work across office, warehouse, and vehicle/field environments as operational needs require

Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

What We Can Offer You As a Full-time Associate

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

Complete an on-line application at www.novohealthservices.com!

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

Apply About employer

More about this job

Responsibilities

Lead courier and trucking operations across the New Hampshire market, overseeing service delivery, staffing, routes, safety, compliance, customer relationships, and financial performance. Develop and manage operational teams, monitor KPIs, investigate incidents, and drive continuous improvement and business growth.

Requirements

Requires at least three years of experience managing supervisors, drivers, or multi-site operational teams, along with demonstrated budget, labor cost, KPI, transportation compliance, and people-management experience. A bachelor's degree in a related field or equivalent management experience and five or more years of progressive operations management experience are preferred.

Skills

Operations Management
Transportation Management
Team Leadership
Recruitment and Hiring
Coaching and Performance Management
KPI Monitoring
Budget and Labor Cost Management
Route Optimization
DOT Compliance
HIPAA Compliance
OSHA Compliance
Safety Management
Continuous Improvement
Microsoft Office

Benefits

Paid Holidays
Paid Time Off
401(k) With Employer Match
Flexible Spending Account
Health Savings Account
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Long-Term Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

Courier Operations
Trucking Operations
Transportation
Logistics
Route Optimization
Key Performance Indicators
Budget Management
Labor Cost Control
DOT
HIPAA
OSHA
Safety Compliance
TMS
GPS Fleet Management
Workday
Samsara
Microsoft Office
CRM
P&L Responsibility
Medical Courier
Pharmaceutical Logistics
Last-Mile Delivery
HLAC Accreditation
Continuous Improvement
Recruitment
Performance Management
Contract Logistics

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