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Added 9 mins ago
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Software Engineer Internship - Winter 2027
DataVisor
Remote, Canada
- $40,000 to $50,000 CAD / year
- Full-time
- Remote
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 9 mins ago
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ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
As a Sales Executive within this line of business you will participate and coordinate the development of sales strategies related to ServiceNow and related solutions while driving key sales…
Added 9 mins ago
BO
Senior Developer, Dynamics 365 and Power Platform
Bank of Canada
Toronto, ON
- Full-time
We are seeking an innovative and skilled Senior Developers to join our new mandates team! The Bank of Canada is advancing technology solutions to support two new mandates: Stablecoin and…
Added 9 mins ago
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Technical Delivery Manager
Deloitte
Toronto, ON
- Full-time
Deloitte Claims is a fast-growing team within our Risk, Regulatory & Forensics practice. We manage class action settlements of all sizes across both private and public sectors.
Added 9 mins ago
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Senior Consultant or Manager, Zero Trust Architecture
Deloitte
Toronto, ON
- Full-time
…expertise to proposals and pursuits. You will contribute to the development of colleagues through coaching, knowledge sharing and technical mentorship. Managers will take on broader…
Added 9 mins ago
FC
Principal Designer- Material Handling
Fluor Corporation
Calgary, AB
- Full-time
…Handling role in its Calgary location. Virta is an industry leader in high performance material handling equipment with a focus on design, supply and project execution. Virta is a globally…
Added 9 mins ago
RI
Frontend Software Engineer React, TypeScript & AI-Assisted Development
Rose International
Toronto, ON
- Full-time
Work as part of a very collaborative team of software engineers, QAs and designers in Toronto and potentially other worldwide engineering sites.
Added 9 mins ago
C
Media Production Systems Architect (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As a part of the Architecture and strategic development, production systems architecture team, you will be mandated to design and plan CBC/Radio-Canada future media infrastructure, with a…
Added 10 mins ago
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SSV Electrical Design Technician
BRP
Valcourt, QC
- Full-time
We are looking for an electrical design technician for the ORV Engineering team who will report to the Lead Designer, Vehicle Engineering. In this role, you will play a key role in the…
Added 25 mins ago
GA
Director, Consolidation & Financial Operations
Gildan Activewear Inc
Montreal, QC
- Other
…Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and…
Added 25 mins ago
T
Personal Banker Trainee
TD
Mississauga, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 25 mins ago
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Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 25 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 25 mins ago
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Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
· Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
Added 25 mins ago
O&
Sous Chef - Offsite Catering
Oliver & Bonacini
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…only through the excellence, innovation and passion of our team members. If you are seeking a rewarding career that involves first rate training and education, mentoring and development,…
Added 25 mins ago
Z
Software Developer 1
Zynga
Toronto, ON
- $73,900 to $109,360 CAD / year
Zynga's software engineers don't just develop some of the world's popular games, we deliver some of the world's largest infrastructures. Our software engineers are blazing trails in all…
Added 40 mins ago
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Principal Engineer
Hays
Sudbury, ON
- Full-time
Join a global leader in mining and critical minerals, where innovation, sustainability, and operational excellence drive everything we do. Our client is shaping the future of mining through…
Added 40 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Toronto, ON
- Full-time
The Director, Program Management will be a hands-on, results-oriented, driven leader who thrives in successful execution of complex projects. This player-coach will lead a team of…
Added 40 mins ago
G
Director, Consolidation & Financial Operations
Gildan
Montreal, QC
- Full-time
…Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and…
Added 40 mins ago
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7769 - 3rd Key
Lids
Calgary, AB
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 40 mins ago
C
Senior Web Developer
Connexall
Toronto, ON
- Full-time
…Developer will be an integral member of Connexall's Marketing team, playing a key role in the development, maintenance, optimization, and continuous enhancement of the organization's…
Added 40 mins ago
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Senior Engineering Manager
TekRek
Toronto, ON
- Full-time
Several product launches are on the near-term roadmap and the company wants an engineering leader who owns delivery so the executive team does not have to. You will have the authority to…
Added 55 mins ago
Account Manager
Syntronic
Ottawa, ON
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams…
Added 55 mins ago
MF
Technical Support Engineer
Magnet Forensics
Calgary, AB · Vancouver, BC
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 1 hour ago
GS
Research Associate, Analytical Ops
Gilead Sciences
AB · CA - AB - Edmonton
- Full-time
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our…

NOVO Health Services

Operations Manager

Burlington, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Posting language: English
Posted: Nov 4, 2026

Original job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and compliant service delivery in a 24/7, 365-day operating environment.

This role is responsible for overseeing drivers, dispatch personnel, and operational staff, directing recruitment, coaching, and performance management while driving results across safety, compliance, customer service, and financial performance.

The ideal candidate is a strategic, hands-on leader with strong operational and people-management skills, a track record of driving KPI performance, and the ability to build strong relationships with customers and cross-functional partners.

Key Responsibilities

Operations & Service Delivery

Provide strategic leadership and day-to-day oversight of all courier and trucking operations within the New Hampshire market, ensuring safe, efficient, and compliant service delivery
Monitor key performance indicators (KPIs), including on-time delivery, route efficiency, customer satisfaction, driver productivity, attendance, safety, and financial performance
Analyze operational data to identify trends, improve efficiencies, reduce costs, and implement continuous improvement initiatives
Manage scheduling, staffing levels, route optimization, and resource allocation to ensure operational excellence while controlling labor expenses
Ensure all equipment, company assets, and operational facilities are properly maintained and utilized efficiently
Conduct facility audits, ride-alongs, driver observations, and operational quality inspections
Assist with launching new customer accounts and expanding existing courier and trucking operations

Leadership & Team Development

Direct the recruitment, hiring, onboarding, training, coaching, and performance management of drivers, dispatch personnel, and operational staff
Conduct regular performance reviews, disciplinary actions, coaching sessions, and employee development plans to build a high-performing operations team
Promote employee engagement, retention initiatives, and company culture
Support recruiting efforts through interviews, hiring events, and community outreach
Serve as acting regional leadership when needed

Compliance & Safety

Ensure all transportation operations comply with customer regulations, DOT, OSHA standards, HIPAA, company policies, customer requirements, and all applicable federal, state, and local regulations
Lead investigations involving accidents, customer complaints, safety incidents, service failures, and employee concerns while ensuring proper documentation and corrective action
Maintain high standards of professionalism, accountability, integrity, and customer service throughout all areas of operation

Customer & Business Relations

Develop and maintain strong relationships with customers by delivering exceptional service, responding to operational concerns, and proactively resolving issues
Participate in customer meetings, operational reviews, contract implementations, and business development efforts when necessary
Be available to respond to operational emergencies, customer escalations, and after-hours business needs as required

Administrative & Financial Management

Partner with Human Resources, Safety, Recruiting, Payroll, and Executive Leadership to support company initiatives and operational goals
Prepare operational reports, forecasts, budgets, and staffing plans while maintaining accountability for departmental financial performance
Support regional leadership with special projects, acquisitions, and operational growth initiatives
Participate in leadership meetings and provide recommendations for operational improvements

Qualifications

Required

Minimum of 3 years managing supervisors, drivers, or multi-site operational teams
Demonstrated experience managing budgets, labor costs, productivity metrics, and operational KPIs
Strong knowledge of DOT, HIPAA, and OSHA regulations, safety compliance, driver qualification requirements, and transportation best practices
Proven leadership experience with hiring, coaching, employee development, performance management, and conflict resolution
Excellent communication, organizational, and problem-solving skills
Proficiency with Microsoft Office, TMS, CRMs, and transportation management software
Valid driver's license
Ability to pass background screening and pre-employment drug screening
Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, weekends, holidays, and on-call responsibilities when business needs require

Preferred

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation Management, or a related field, or equivalent management experience
Minimum of 5 years of progressive operations management experience, preferably within transportation, logistics, courier, distribution, or last-mile delivery
Experience managing medical courier, pharmaceutical logistics, healthcare transportation, or time-sensitive delivery operations
Experience with route optimization software, GPS fleet management systems, and transportation management systems (TMS)
Experience managing operations with 50+ employees across multiple shifts
Previous P&L responsibility with annual operating budgets
Experience with Workday, Samsara, or similar operational management platforms
Commercial driving experience
OSHA, HIPAA, DOT, or transportation safety certifications
Strong customer relationship management experience with contract logistics or dedicated transportation accounts

Key Competencies

Strategic, hands-on leadership with strong people-management and coaching skills
Strong analytical and problem-solving skills with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced, 24/7 operating environment
Excellent verbal and written communication skills across all levels of the organization
Sound judgment and integrity when handling investigations, compliance matters, and employee relations
Strong customer relationship management and business development orientation
Adaptability and composure when responding to operational emergencies and escalations

Physical & Work Environment Requirements

Ability to travel throughout the service area as needed
Willingness to work flexible hours, including evenings, nights, weekends, and holidays in a 24/7, 365-day operation
Availability to respond to operational emergencies, customer escalations, and after-hours business needs
Valid driver's license and ability to pass background screening and pre-employment drug screening
Ability to work across office, warehouse, and vehicle/field environments as operational needs require

Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

What We Can Offer You As a Full-time Associate

Competitive pay

Paid Holidays

Paid Time Off Program (PTO)

401(k) w/Employer Match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Basic Life/AD&D Insurance

Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

Complete an on-line application at www.novohealthservices.com!

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

Apply About employer

More about this job

Responsibilities

Lead courier and trucking operations across the New Hampshire market, overseeing service delivery, staffing, routes, safety, compliance, customer relationships, and financial performance. Develop and manage operational teams, monitor KPIs, investigate incidents, and drive continuous improvement and business growth.

Requirements

Requires at least three years of experience managing supervisors, drivers, or multi-site operational teams, along with demonstrated budget, labor cost, KPI, transportation compliance, and people-management experience. A bachelor's degree in a related field or equivalent management experience and five or more years of progressive operations management experience are preferred.

Skills

Operations Management
Transportation Management
Team Leadership
Recruitment and Hiring
Coaching and Performance Management
KPI Monitoring
Budget and Labor Cost Management
Route Optimization
DOT Compliance
HIPAA Compliance
OSHA Compliance
Safety Management
Continuous Improvement
Microsoft Office

Benefits

Paid Holidays
Paid Time Off
401(k) With Employer Match
Flexible Spending Account
Health Savings Account
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Long-Term Disability Insurance

Visa sponsorship

Not detected in the job text

Keywords

Courier Operations
Trucking Operations
Transportation
Logistics
Route Optimization
Key Performance Indicators
Budget Management
Labor Cost Control
DOT
HIPAA
OSHA
Safety Compliance
TMS
GPS Fleet Management
Workday
Samsara
Microsoft Office
CRM
P&L Responsibility
Medical Courier
Pharmaceutical Logistics
Last-Mile Delivery
HLAC Accreditation
Continuous Improvement
Recruitment
Performance Management
Contract Logistics

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