Customer Service Representative
- 17311 Trans-Canada Highway, Kirkland, QC, H9J 0A3, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Overview
Why Choose Us?
Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
Company Benefits
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
Community Engagement
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.
Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.
Formerly Pactiv Evergreen
More about this job
Responsibilities
The Customer Service Representative will manage customer inquiries and provide support for a wide range of packaging solutions. They will ensure high-quality service delivery while maintaining professional relationships with clients across various industries.
Requirements
The candidate should possess strong communication skills and a commitment to customer satisfaction. While specific educational requirements are not explicitly listed, the role requires the ability to navigate internal systems and support company sustainability goals.
Skills
- Customer service
- Communication
- Problem solving
- Relationship management
- Data entry
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- Well-being resources
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Environmental & Sustainability
Keywords
- Customer Service
- Packaging
- Manufacturing
- Sustainability
- Foodservice
- Retail
- Supply Chain
- Client Support
- Communication
- Professional Development
- Tuition Reimbursement
- Employee Well-being