Store Manager

Company Description Nowco Home Hardware is a building materials and hardware retailer located at 4922 50 Ave in Lacombe, Alberta, Canada. The store serves local homeowners, contractors, and businesses with a range of products and supplies for home improvement and construction projects. As part of the Home Hardware network, Nowco combines community-focused service with access to trusted brands and materials. Team members work in a busy, customer-facing environment where practical product knowledge and reliable service are valued. The company offers opportunities to contribute directly to the success of a well-established local business.

Role Description The Store Manager role is a full-time, on-site position based at the Nowco Home Hardware location in Lacombe, AB. The Store Manager oversees daily store operations, including opening and closing procedures, merchandising, inventory management, and cash handling. This role leads and supports the store team, ensuring excellent customer service, efficient workflows, and adherence to company policies. The Store Manager monitors sales performance, implements loss prevention practices, and maintains a clean, safe, and well-organized store environment. The position also involves scheduling staff, coaching team members, resolving customer concerns, and collaborating with ownership or senior management on store goals and initiatives.

Qualifications

• Strong customer-focused skills in Customer Service and Customer Satisfaction, with the ability to handle inquiries, resolve issues, and create positive in-store experiences.
• Demonstrated Store Management experience, including supervising staff, managing day-to-day operations, and supporting sales and profit objectives.
• Effective Communication skills for interacting with customers, team members, and vendors, and for providing clear guidance and feedback.
• Knowledge of Retail Loss Prevention practices, including monitoring store activities, enforcing procedures, and promoting a culture of accountability.
• Previous retail or hardware/home improvement experience is an asset, along with basic understanding of building materials and related products.
• Ability to work on-site full time, including weekends as needed, and to perform tasks that may require standing, lifting, and moving merchandise.
• Proven organizational and problem-solving skills, with attention to detail and the ability to prioritize in a fast-paced environment.
• Experience using point-of-sale and inventory systems; familiarity with basic computer applications such as email and spreadsheets.