Operations Supervisor
- Fort Erie, ON, Canada
Full-time
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Job details
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Original job description
Job Description:
Operations Supervisor International Transportation & Facilities
Ontario, Canada | Full-Time | Rotating Shifts$71,200 - 113,900 per year
Operations Supervisor
Position Summary
An established transportation and infrastructure organization is seeking an Operations Supervisor to oversee daily operations, staffing, customer service, traffic management, and facility services. This position is responsible for maintaining safe, efficient, and compliant operations within a 24/7 environment while leading frontline teams and supporting continuous improvement initiatives.
Key Responsibilities
This position supports a 24/7 operation and requires flexibility to work various shifts, including evenings, nights, weekends, and overtime as needed. Responsibilities include office administration, with exposure to outdoor weather and active environments.
Qualifications:
Qualifications
Excellent opportunity within a stable organization. most employees have 20 plus years of experience.
Salary Type : Annual Salary
Salary Min : $ 71200
Salary Max : $ 113900
Currency Type : USD
Operations Supervisor International Transportation & Facilities
Ontario, Canada | Full-Time | Rotating Shifts$71,200 - 113,900 per year
Operations Supervisor
Position Summary
An established transportation and infrastructure organization is seeking an Operations Supervisor to oversee daily operations, staffing, customer service, traffic management, and facility services. This position is responsible for maintaining safe, efficient, and compliant operations within a 24/7 environment while leading frontline teams and supporting continuous improvement initiatives.
Key Responsibilities
- Supervise, train, schedule, and evaluate frontline operations personnel across multiple functional areas.
- Oversee daily traffic operations, service activities, facility conditions, and operational accuracy.
- Manage staffing levels, overtime, scheduling, attendance, payroll coordination, and employee performance.
- Support employee relations, disciplinary matters, and labor-management activities within a unionized environment.
- Ensure compliance with applicable safety standards, policies, procedures, and labor agreements.
- Respond to operational incidents, emergencies, customer complaints, security concerns, and facility or equipment issues.
- Monitor departmental budgets, review expenses, and oversee vendors, contractors, and projects to ensure timely and cost-effective completion.
- Maintain standard operating procedures, identify process improvements, and implement approved operational initiatives.
- Collaborate with internal departments, government agencies, contractors, and emergency services to maintain effective operations.
- Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
- At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
- Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
- Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
- Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
- Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.
This position supports a 24/7 operation and requires flexibility to work various shifts, including evenings, nights, weekends, and overtime as needed. Responsibilities include office administration, with exposure to outdoor weather and active environments.
Qualifications:
Qualifications
- Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
- At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
- Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
- Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
- Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
- Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.
Excellent opportunity within a stable organization. most employees have 20 plus years of experience.
Salary Type : Annual Salary
Salary Min : $ 71200
Salary Max : $ 113900
Currency Type : USD
More about this job
Responsibilities
Supervise and schedule frontline personnel while overseeing traffic operations, customer service, facility conditions, safety compliance, and operational incidents. Coordinate employee relations, budgets, vendors, contractors, and process improvements to maintain safe, efficient, and compliant 24/7 operations.
Requirements
Requires an associate degree or higher in a related field, a relevant technical certification, or equivalent education and experience, plus at least five years of supervisory or operations management experience. Candidates should have strong leadership and communication skills, knowledge of labor relations and operational management, proficiency with Microsoft Office and scheduling, timekeeping, and payroll systems, and a valid driver's license.
Skills
- Frontline Team Leadership
- Staff Scheduling
- Training and Performance Evaluation
- Traffic Operations
- Customer Service
- Facility Operations
- Payroll Coordination
- Labor Relations
- Collective Bargaining
- Safety Compliance
- Incident Response
- Budget Monitoring
- Vendor and Contractor Management
- Process Improvement
- Conflict Resolution
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Management & Leadership
- Logistics
- Customer Service & Support
- Security & Safety
Keywords
- Operations Supervision
- International Transportation
- Facilities
- 24/7 Operations
- Traffic Management
- Frontline Personnel
- Staffing
- Overtime
- Attendance Management
- Payroll Coordination
- Unionized Environment
- Labor Relations
- Collective Bargaining Agreements
- Safety Standards
- Operational Compliance
- Emergency Response
- Customer Complaints
- Security Concerns
- Facility and Equipment Issues
- Departmental Budgets
- Expense Review
- Vendor Management
- Contractor Management
- Standard Operating Procedures
- Continuous Improvement
- Microsoft Office
- Scheduling Systems
- Timekeeping Systems
- Payroll Systems
- Cross-Border Travel