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Added 10 mins ago
CO
Manager Policy and Risk Management
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- Full-time
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a minimum of three years of satisfactory full time service as a member of any police force in Canada.
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Traffic Signal Analyst
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- Full-time
Monitor, analyze and report on traffic signal and transportation-network performance, including level of service, delay, queue lengths, travel times, progression quality, system reliability…
Added 10 mins ago
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…and construction industries, we take pride in our customer service, strong relationships, and ability to adapt to our customers'…
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Working collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
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Added 11 mins ago
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Added 11 mins ago
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Additional legal assistant, secretarial and office administration responsibilities as required.
Added 11 mins ago
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Department: Administration Location: Burlington, ON, Canada

NPAworldwide

Operations Supervisor

Fort Erie, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

Operations Supervisor International Transportation & Facilities

Ontario, Canada | Full-Time | Rotating Shifts$71,200 - 113,900 per year

Operations Supervisor

Position Summary

An established transportation and infrastructure organization is seeking an Operations Supervisor to oversee daily operations, staffing, customer service, traffic management, and facility services. This position is responsible for maintaining safe, efficient, and compliant operations within a 24/7 environment while leading frontline teams and supporting continuous improvement initiatives.

Key Responsibilities

Supervise, train, schedule, and evaluate frontline operations personnel across multiple functional areas.
Oversee daily traffic operations, service activities, facility conditions, and operational accuracy.
Manage staffing levels, overtime, scheduling, attendance, payroll coordination, and employee performance.
Support employee relations, disciplinary matters, and labor-management activities within a unionized environment.
Ensure compliance with applicable safety standards, policies, procedures, and labor agreements.
Respond to operational incidents, emergencies, customer complaints, security concerns, and facility or equipment issues.
Monitor departmental budgets, review expenses, and oversee vendors, contractors, and projects to ensure timely and cost-effective completion.
Maintain standard operating procedures, identify process improvements, and implement approved operational initiatives.
Collaborate with internal departments, government agencies, contractors, and emergency services to maintain effective operations.

Qualifications

Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Work Environment

This position supports a 24/7 operation and requires flexibility to work various shifts, including evenings, nights, weekends, and overtime as needed. Responsibilities include office administration, with exposure to outdoor weather and active environments.

Qualifications:

Qualifications

Associate degree or higher in Business Administration, Operations Management, or a related field; relevant technical certification or an equivalent combination of education and experience will be considered.
At least five years of supervisory or operations management experience, preferably in a unionized, service-oriented environment.
Strong leadership, communication, problem-solving, conflict-resolution, and organizational skills.
Knowledge of labor relations, collective bargaining agreements, budgeting, scheduling, and performance management preferred.
Proficiency in Microsoft Office and scheduling, timekeeping, and payroll systems.
Valid driver's license and ability to meet applicable security, work authorization, and cross-border travel requirements.

Why Is This a Great Opportunity:

Excellent opportunity within a stable organization. most employees have 20 plus years of experience.

Salary Type : Annual Salary

Salary Min : $ 71200

Salary Max : $ 113900

Currency Type : USD

Apply About employer

More about this job

Responsibilities

Supervise and schedule frontline personnel while overseeing traffic operations, customer service, facility conditions, safety compliance, and operational incidents. Coordinate employee relations, budgets, vendors, contractors, and process improvements to maintain safe, efficient, and compliant 24/7 operations.

Requirements

Requires an associate degree or higher in a related field, a relevant technical certification, or equivalent education and experience, plus at least five years of supervisory or operations management experience. Candidates should have strong leadership and communication skills, knowledge of labor relations and operational management, proficiency with Microsoft Office and scheduling, timekeeping, and payroll systems, and a valid driver's license.

Skills

Frontline Team Leadership
Staff Scheduling
Training and Performance Evaluation
Traffic Operations
Customer Service
Facility Operations
Payroll Coordination
Labor Relations
Collective Bargaining
Safety Compliance
Incident Response
Budget Monitoring
Vendor and Contractor Management
Process Improvement
Conflict Resolution
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervision
International Transportation
Facilities
24/7 Operations
Traffic Management
Frontline Personnel
Staffing
Overtime
Attendance Management
Payroll Coordination
Unionized Environment
Labor Relations
Collective Bargaining Agreements
Safety Standards
Operational Compliance
Emergency Response
Customer Complaints
Security Concerns
Facility and Equipment Issues
Departmental Budgets
Expense Review
Vendor Management
Contractor Management
Standard Operating Procedures
Continuous Improvement
Microsoft Office
Scheduling Systems
Timekeeping Systems
Payroll Systems
Cross-Border Travel

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