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Customer Service Representative
BMO
Toronto, ON
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 2 mins ago
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Health Information Management Clerk
HealthCareersInSask.ca
Indian Head, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 2 mins ago
H
Health Information Management Clerk
HealthCareersInSask.ca
Humboldt, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
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Emergency Medical Technician
HealthCareersInSask.ca
Rosetown, SK
- Part-time
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Added 2 mins ago
Emergency Medical Technician
HealthCareersInSask.ca
Kerrobert, SK
Job Description: Reporting to the Manager or designate for the area of province they are working, the Emergency Medical Services - EMT/PCP responds to emergency and non-emergency events.…
Added 2 mins ago
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Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Case Manager provides social case management support as a primary care provider to the client population. The population targeted for this project are those who have…
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Nurse A - Registered Nurse General Duty Nurse
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- Full-time
Basic Cardiac Life Support Certificate (BCLS)
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Store Driver
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Hamilton, ON
- $17.95 to $18.85 CAD / hour
- Part-time
Engage with walk-in customers to understand their needs and recommend appropriate parts or services
Added 2 mins ago
Inside Sales Representative
Umicore
Markham, ON
Keep customers informed of new products/services at UPMC
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M
Director, Credit Rating Agency Management and Investor Relations
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Toronto, ON
- Full-time
…coordinate validation with internal subject-matter experts, and support follow-up with the agencies where clarification may be…
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Platform Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Implement and support containerized environments using Docker and Kubernetes.
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Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.
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Financial Service Representative
Money Mart
Mississauga, ON
Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members…
Added 2 mins ago
MN
Customer Operations Specialist
March Networks
Remote, Canada
- Full-time
- Remote
…thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
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Claims Representative III, Bodily Injury
Co-operators
Barrie, ON · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · Gloucester, ON
- Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
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KS
Inside Sales - Mechanical Systems & HVAC
Kinetic Search Group
Calgary, AB
- Full-time
We are seeking a technically capable and customer-focused Inside Sales Representative to join a collaborative team supporting the specification, selection, and supply of mechanical…
Added 2 mins ago
CO
Telecommunications Operator - Casual
City of Lloydminster
Lloydminster, AB
- $31.46 CAD / hour
- Part-time
The Telecommunications Operator is a front line representative responsible for facilitating communications during emergency and non emergency situations. This position dispatches…
Added 2 mins ago
P&
Crop Inputs Representative
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- Full-time
As a Crop Inputs Representative, the successful candidate will be responsible for identifying and developing new business opportunities, strengthening relationships with existing customers,…
Added 2 mins ago
BG
Outside Parts & Service Representative - Material Handling
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Ottawa, ON · Carlsbad Springs, ON
- Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Ottawa location. This is an outside sales position responsible for promoting and selling Material Handling…
Added 2 mins ago
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Outside Parts & Service Representative - Bilingual
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Ottawa, ON · Carlsbad Springs, ON
- Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Ottawa Construction & Forestry location. This is an outside sales position responsible for promoting and…
Added 2 mins ago
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Outside Parts & Service Representative - Agriculture
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- Full-time
Brandt is currently seeking an Outside Parts & Service Representative for our Pincher Creek Agriculture location.
Added 3 mins ago
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Guest Experience Ambassador
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Toronto, ON
- Full-time
…residences, requiring close coordination across shared spaces and…
Added 3 mins ago
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Manager, Tender & Contracts Operations
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Toronto, ON
- Full-time
Serves as a customer-facing representative for tender and contract matters, participating in meetings with current and prospective customers to understand requirements, address contractual…
Added 3 mins ago
MN
Customer Operations Specialist
March Networks
Ottawa, ON
- Full-time
…thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 17 mins ago
GG
Front Desk Opener
Gold's Gym - British Columbia
Vancouver, BC
- $18.25 CAD / hour
- Part-time
Discount on Gold’s Gym merchandise and services.

NQX

Directory Assistance Representative, Bilingual

Moncton, NB, E1E 4N4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then we have an excellent opportunity for you with the NQX Moncton team.

As a Bilingual Directory Assistance Agent, you will be responsible for providing support to all users of the network covered by Canada's leading residential telecommunications provider. This is an ideal position for someone with excellent communication skills and the ability to provide clear and accurate information.

What we offer:

A competitive salary of $18.90/hour (bilingual bonus included);
A night premium of $1.50/hour and a weekend premium of $0.25/hour.
Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable. Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
Fully paid training - we take the time to support you to ensure your success;
Complete benefits plan after six (6) months of service, including a comprehensive insurance (medical, dental and life), additional RRSP contributions, and significant discounts on insurance and telecommunications products and services.

Your typical day:

Answer calls and provide the following services:
- Directory assistance (411);
- International call transfer (0);
- Emergency call forwarding (911).
Perform various tasks simultaneously such as:
- Listen actively to the request and question, as needed, to clarify what is being sought;
- Do a search in the computerized application and take note of the information in the required fields.
Demonstrate rigour in the respect of the various objectives and procedures established;
At all times, offer courteous and professional service and support in line with the expected quality standards;
When necessary, identify and communicate irregular situations.

What you need to succeed:

Eligibility criteria:
- Be available to work full-time Monday to Sunday, 7:00 am to 11:00 pm – please note that, as a 24/7 business line, you may be required to work night shifts (11:00 pm to 7:00 am) depending on business needs;
- Reside near the NQX Moncton centre to be able to commute every work day;
- Fluently bilingual (English and French) with excellent oral and written communication skills, to be able to communicate effectively with callers and professionals across Canada.
Typing speed of 30 words/minute;
Ability to multi-task in a computerized environment;
Excellent communication skills - You can express yourself clearly and concisely;
Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
High school diploma or equivalent;

Training start date: December 14th

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!

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More about this job

Responsibilities

The agent will handle directory assistance, international call transfers, and emergency call forwarding for telecommunications users. They are responsible for performing multiple tasks simultaneously, including active listening and accurate data entry in computerized systems.

Requirements

Candidates must be fluently bilingual in English and French and possess a high school diploma or equivalent. The role requires the ability to work a flexible, full-time schedule including nights and weekends, and a typing speed of at least 30 words per minute.

Skills

Customer service
Active listening
Multi-tasking
Communication skills
Problem-solving
Attention to detail
Typing
Computerized application navigation
Bilingualism
Emergency call handling

Benefits

Medical insurance
Dental insurance
Life insurance
RRSP contributions
Discounts on insurance
Discounts on telecommunications products
Paid training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Telecommunications
Directory Assistance
411
911
Bilingual
Data Entry
Call Center
Full-time
Communication
Typing
Computer Skills
Problem Solving
Attention To Detail
Training

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