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Added 48 mins ago
RH
Email Marketing Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $45 to $53 CAD / hour
- Contract
…Working closely with cross-functional partners, you will manage campaign development and delivery, analyze performance, and implement improvements to maximize engagement and business…
Added 1 hour ago
Y
AI Architect
Yochana
Vancouver, BC
- Contract
modern digital marketing platform that connects campaign planning, website updates,
Added 1 hour ago
CF
Digital Marketing Engagement Coordinator
CI Financial
Toronto, ON
- Full-time
…Marketing Cloud. This role is critical in optimizing our marketing automation processes to drive digital engagement and enhance campaign…
Added 1 hour ago
M
RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
of scripting languages (e.g., Python, JavaScript, Bash) for automation or
Added 4 hours ago
JC
Marketing Automation Developer
JAM CRM
Toronto, ON
- Full-time
…away in trendy Liberty Village. We’re looking for a Marketing Automation Developer to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work,…
Added 4 hours ago
T
Event Planning Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Keep Marketing in sync: brief campaign managers, social, marketing automation and architects early so their work is built into the event, not added last minute
Added 9 hours ago
T
Account Manager
Tru
Toronto, ON
- Full-time
This role helps clients translate business priorities into actionable digital initiatives across CRM, marketing automation, commerce, analytics, digital experience, and related enterprise…
Added 10 hours ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
The successful candidate will be responsible for validating campaign configurations, customer journeys, data integrations, personalization, segmentation, and outbound communications across…
Added 13 hours ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
Claire - AI Marketing Assistant. Claire helps firms generate and nurture demand through content, digital marketing, campaign management and optimization, lead nurturing, and ongoing…
Added 17 hours ago
MA
B2B Sales & Business Development | Commission Only | Miles Ahead Hosting -
Miles Ahead Hosting
Remote, Canada
- $80,000 to $120,000 CAD / year
- Full-time
- Remote
Beyond that, we help businesses improve how they operate through CRM systems, sales infrastructure, AI automation, integrations, custom applications and ongoing technical support.
Added 1 day ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
…and prospects. By leveraging marketing technology, data and automation, the team delivers personalized digital experiences, improves operational efficiency, and enables data-driven…
Added 1 day ago
O
Marketing & Business Development Associate
O-HIVE.AI
Windsor, ON
- Full-time
Industry: Artificial Intelligence, Robotics, Semiconductor & Industrial Automation
Added 1 day ago
Media Specialist
SALT XC
Toronto, ON
…Our people combine strategic thinking with AI-powered tools, automation and advanced analytics to help some of North America's most recognized brands solve complex business challenges and…
Added 2 days ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
Claire - AI Marketing Assistant. Claire helps firms generate and nurture demand through content, digital marketing, campaign management and optimization, lead nurturing, and ongoing…
Added 2 days ago
PE
Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
…sector-organized editorial calendar and newsletter, HubSpot campaigns and automation, the website and LinkedIn presence, qualifications and proposal collateral, targeted outreach programs…
Added 2 days ago
OG
Senior Creative Producer
Onni Group of Companies
Vancouver, BC
- Full-time
Identify and implement AI and automation tools that complement the human team, streamline production and scale creative output.
Added 2 days ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 2 days ago
RI
Senior Marketing Manager
Rentokil Initial
Milton, ON
- $100,000 to $130,000 CAD / year
- Full-time
The successful candidate will be building a 5-year strategic plan, optimising a paid media campaign, interrogating a BI dashboard, and presenting a board-level investment case. As the…
Added 2 days ago
PC
Marketing Manager
PRI Consultants
Toronto, ON
- Full-time
…sector-organized editorial calendar and newsletter, HubSpot campaigns and automation, the website and LinkedIn presence, qualifications and proposal collateral, targeted outreach programs…
Added 2 days ago
TI
Go-to-Market (GTM) Growth Manager
TRSB Inc.
Montreal, QC
- Full-time
Use AI to accelerate research, personalization, messaging and campaign development.
Added 2 days ago
SL
AVP, Threat and Vulnerability Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Identifying indicators of compromise, campaign activity, and attacker behaviors
Added 2 days ago
B
Idenitity Access Provisioning Specialist-CyberArk/Sailpoint/Banking
BeachHead
Toronto, ON
- $47.1 to $56.52 CAD / hour
- Contract
Support campaign planning, scheduling, scoping, stakeholder communications, data validation, and issue resolution.
Added 2 days ago
E
Vice President / VICE-PRÉSIDENT(E), MARKETING
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
✅ Drive Digital Innovation: Lead digital transformation, marketing automation, CRM optimization, AI integration, and data-driven marketing strategies.
Added 2 days ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our…
Added 2 days ago
7
Senior Performance Marketing Manager
7shifts
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
Collaborate with campaign managers and design to launch, test, and continuously optimize campaigns and creatives.

NQX

Manager, Talent Attraction & Recruitment Innovation – Contact Centre

Laval, QC, H7N 0A9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Us

NQX is Canada’s trusted customer contact centre partner for some of the country’s most iconic brands. We deliver exceptional customer experiences through a combination of human expertise, technology, and operational excellence.

We help organizations rethink customer experience in an AI-powered world by designing, transforming, and operating next-generation contact centres.

The Opportunity

We’re not looking for someone to simply run the recruitment playbook. We’re looking for someone who wants to rewrite it. Someone curious enough to challenge how things are done, hands-on enough to make change happen, and driven enough to turn new ideas into measurable results.

We are looking for a Manager, Talent Attraction & Recruitment Innovation – Contact Centre to rethink and modernize how we attract, identify, and recruit contact centre talent.

This is a hands-on role for someone who can develop the strategy and personally execute it, from understanding the talent market and creating targeted attraction campaigns to sourcing, screening, interviewing, and selecting candidates.

Combining strategy, creativity, technology, AI, and data, this role will support NQX’s growth while helping build a modern, high-performing, and fully self-sufficient Talent Acquisition function within our Human Resources team.

More than a traditional recruitment role, this is an opportunity for someone who enjoys doing the work, experimenting with new approaches, engaging directly with candidates, and using technology and data to make better recruitment decisions. The Manager will personally contribute throughout the recruitment lifecycle while developing highly targeted approaches tailored to NQX’s evolving hiring needs.

The mandate is built around four pillars: developing highly targeted recruitment strategies, attracting and engaging the right talent, recruiting and selecting candidates, and leveraging AI and emerging technologies to improve recruitment and selection.

1. Develop Highly Targeted Recruitment Strategies

Translate NQX’s hiring needs into targeted recruitment strategies by market, region, role type, and candidate segment.
Analyze talent pools, candidate behaviours, labour-market trends, competitive hiring activity, and the performance of different recruitment sources.
Define precise candidate profiles and identify the channels, messages, and approaches most likely to reach them.
Develop tailored strategies for specialized, targeted, and time-sensitive recruitment needs.
Continuously refine recruitment strategies based on candidate quality, conversion rates, hiring outcomes, and evolving business requirements.

2. Attract and Engage the Right Talent

Design and execute targeted campaigns that generate qualified candidates for specific hiring needs.
Develop compelling concepts, messaging, content, and candidate experiences tailored to different talent segments.
Manage job boards, recruitment platforms, social media, digital advertising, paid campaigns, referral programs, and other relevant attraction channels.
Proactively source and engage potential candidates through the channels and communities most relevant to each hiring requirement.
Measure channel and campaign performance and continuously optimize how NQX invests to attract and convert talent.

3. Recruit and Select Candidates

Personally source, screen, assess, and interview candidates, particularly for priority, specialized, or targeted recruitment needs.
Evaluate candidates against clearly defined role requirements, competencies, behavioural criteria, and success profiles.
Use AI and recruitment technologies to support sourcing, screening, matching, and candidate assessment, with appropriate human judgment and oversight throughout the selection process.
Partner directly with hiring leaders to understand their requirements, calibrate candidate profiles, and continuously improve the quality of candidates presented.
Deliver an efficient, engaging, and respectful candidate experience from initial contact through selection and handoff.

4. Leverage AI and Technology to Recruit Better

Use AI and emerging technologies to identify and reach candidates who best match specific hiring needs.
Apply AI-enabled tools to support candidate sourcing, screening, matching, and assessment, with appropriate human judgment and oversight throughout the selection process.
Explore new technologies that can improve the quality, speed, and precision of recruitment and candidate selection.
Experiment with new digital tools and approaches, measure their effectiveness, and adopt those that improve candidate quality and hiring outcomes.
Use technology and data to continuously refine candidate profiles, sourcing strategies, assessment methods, and selection decisions.

Required Qualifications

Education in Human Resources, Marketing, Business Administration, or a related field.
Hands-on experience managing the full recruitment lifecycle, from talent-market analysis and candidate attraction through sourcing, screening, interviewing, and selection.
Experience in recruitment, ideally within a customer contact centre or comparable operational environment.
Demonstrated experience developing and executing targeted recruitment or talent-attraction campaigns.
Experience using AI-enabled tools, automation, or emerging technologies to support recruitment activities.
Experience with social media, digital advertising, recruitment platforms, sourcing tools, and data analytics.
Strong interviewing and candidate-assessment skills.
Strong interest in emerging technologies and recruitment innovation.

Skills and Competencies

Hands-on, action-oriented working style.
Ability to move confidently between strategy and execution.
Strong candidate sourcing, assessment, and interviewing capabilities.
Creativity and talent-attraction expertise.
Innovative mindset and technological curiosity.
Sound judgment in the responsible use of AI in recruitment and candidate selection.
Strong analytical and problem-solving skills.
Excellent communication and relationship-building skills.
Results orientation and commitment to continuous improvement.
Ability to translate data and market insights into targeted recruitment actions.

What We Offer

Competitive salary.
Comprehensive benefits program.
Retirement plan.
Professional development and career advancement opportunities.
Collaborative and engaging work environment.
Flexible work arrangement, with four days in the office and Fridays working remotely (Laval center).

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!

Apply About employer

More about this job

Responsibilities

The manager will develop and execute targeted recruitment strategies to modernize talent attraction for contact centre roles. This involves personally sourcing and interviewing candidates while leveraging AI and data to optimize the recruitment lifecycle.

Requirements

Candidates must have hands-on experience managing the full recruitment lifecycle, ideally within a contact centre or operational environment. Proficiency in using AI tools, digital advertising, and data analytics for talent attraction is required.

Skills

Talent acquisition
Recruitment strategy
Candidate sourcing
Interviewing
Data analytics
AI-enabled tools
Market analysis
Digital advertising
Social media recruitment
Relationship building
Problem-solving
Strategic planning
Candidate assessment
Operational excellence
Communication

Benefits

Competitive salary
Retirement plan
Professional development
Career advancement opportunities
Flexible work arrangement

Visa sponsorship

Not detected in the job text

Keywords

Talent Attraction
Recruitment Innovation
Contact Centre
Human Resources
AI
Data Analytics
Sourcing
Candidate Experience
Digital Advertising
Social Media
Market Trends
Talent Pools
Automation
Recruitment Lifecycle
Strategic Planning
Performance Measurement
Hiring Campaigns
Candidate Assessment
Operational Environment
Talent Acquisition

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