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Added 4 mins ago
LI
Senior Quality Assurance Analyst
LanceSoft, Inc.
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Added 4 mins ago
WS
Senior IT Business Analyst
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
We are seeking an experienced Senior IT Business Analyst to lead medium- to large-scale ITC and WSIB initiatives. In this role, you will provide strategic business analysis expertise to…
Added 4 mins ago
GT
Business Analyst - Enterprise Procurement Transformation
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $65 CAD / hour
- Contract
Business Analyst - Intermediate Enterprise Procurement transformation
Added 4 mins ago
GT
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
You'll be joining the client's Global Derivatives Technology (Capital Markets Technology) team. As a Business Systems Analyst, you'll play a pivotal role in designing and delivering…
Added 4 mins ago
RH
Senior Tax Analyst
Robert Half
Canada
- Contract
Our client is looking for a Senior Tax Analyst, this is a 15-month opportunity to join a fast-growing global tech company where tax isn’t a back-office function - it’s embedded into…
Added 4 mins ago
A
Bilingual Production Order Analyst, Financial Investigations
Altis
Ottawa, ON
- Contract
Altis Recruitment is seeking a detail-oriented and proactive Production Order Analyst to join a leading Canadian financial services organization. This opportunity is ideal for someone who…
Added 4 mins ago
R
Business Systems Analyst - Entry (Procurement Analyst)
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Business Systems Analyst - Entry (Procurement Analyst) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their…
Added 4 mins ago
SH
Senior Business Analyst – Finance Domain
SE Health
Markham, ON
- Contract
…model, processes, data, and technology. The Senior Business Analyst – Finance Domain will lead the analysis of billing, payroll, and related upstream and downstream workflows required to…
Added 4 mins ago
FC
Analyst, Investments
FinDev Canada
Montreal, QC
- $65,172 to $86,898 CAD / year
- Full-time
This posting is being used to identify and attract talent for current and future Analyst opportunities across FinDev Canada's Investments group. Candidates may be considered for a variety…
Added 20 mins ago
LC
Analyst, Tenant Management (13-Month Contract)
Loblaw Companies Limited
Brampton, ON
- Full-time
We currently have an open position for an Analyst, Tenant Management with Loblaw Real Estate to be based out of the Loblaw Head Office (1 Presidents Choice Circle, Brampton) office!
Added 20 mins ago
E
Software Implementation Project Manager (Temp)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
…works closely with 7 to 10 team members that include Business Analyst, Architect, Configurator and QA. The incumbent will identify opportunities for improvement and recommend solutions in…
Added 20 mins ago
R
Private Client Associate
RBC
Toronto, ON
- Full-time
Current enrollment in CFA (Chartered Financial Analyst)
Added 20 mins ago
R
Senior Analyst
RBC
Toronto, ON
- Full-time
Added 20 mins ago
MI
Inventory Analyst
Mondelēz International
Toronto, ON · Plant - Bertrand - Toronto, Canada
- Full-time
Work with Accounting and Manufacturing to ensure systems are in place that allow for inventory integrity from receipt of goods, internal processing and through to finished goods.
Added 20 mins ago
NP
Analyst, Market Operations and Optimization
Northland Power Inc.
Toronto, ON
- Full-time
The Analyst, Market Operations & Optimization supports the commercial optimization of Northland's generation and energy storage portfolio across electricity markets. The role combines…
Added 20 mins ago
C
Billing System Audit & Security Analyst
Cogeco
Burlington, ON
- Full-time
Reporting to the Manager, Billing Systems Audit and Security, the Analyst, Billing Systems Audit and Security will be primarily responsible for supporting the application owner specific to…
Added 20 mins ago
CE
Financial Analyst
Cenovus Energy
Calgary, AB
- Full-time
We are seeking an adaptable and team-oriented Financial Analyst eager to gain upstream financial and operational experience by joining our Conventional Operations Finance team. Reporting to…
Added 31 mins ago
FC
Analyst, Investments
FinDev Canada
Toronto, ON
- $65,172 to $86,898 CAD / year
- Full-time
This posting is being used to identify and attract talent for current and future Analyst opportunities across FinDev Canada's Investments group. Candidates may be considered for a variety…
Added 31 mins ago
FC
Analyst, Investments
FinDev Canada
Ottawa, ON
- $65,172 to $86,898 CAD / year
- Full-time
This posting is being used to identify and attract talent for current and future Analyst opportunities across FinDev Canada's Investments group. Candidates may be considered for a variety…
Added 1 hour ago
CR
Senior Business Analyst
Clarity Recruitment
Toronto, ON
- $90 to $110 CAD / hour
- Contract
This Business Analyst / Project Manager will act for the business through to go-live. You’ll map current and future state processes, build SOPs, prepare teams for testing, and lead training…
Added 1 hour ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
Added 1 hour ago
SC
Analyst Financial Planning & Analysis
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bachelor's degree in Accounting, Finance, Data Analysis, or related field.
Added 1 hour ago
MG
Financial Analyst
Mpac Group
Mississauga, ON
- Full-time
…We are looking for a proactive and detail-oriented Financial Analyst to join our finance team in…
Added 1 hour ago
E
Analyste Fonctionnel en Gestion de Contenu d’Entreprise (ECM)
Experis
Montreal, QC
- Contract
Enterprise Content Management (ECM) Functional Analyst
Added 1 hour ago
A
Operational Risk Analyst Intern / Co-op – Winter 2027
Albourne
Toronto, ON
- $50,000 to $55,000 CAD / year
- Internship
The Operational Risk Analyst Intern / Co-op – Winter 2027 student supports Albourne’s Operational Due Diligence (ODD) team, with a primary focus on monitoring alternative investment funds…

NRG Energy

Senior Analyst, Strategy, Performance & Transformation

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Oct 2, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

Analyze customer, operational, financial, market, and regulatory data to identify insights and recommend strategies for retention, churn reduction, customer experience, and business performance. Support transformation initiatives, strategic planning, performance reporting, business cases, governance, and cross-functional execution.

Requirements

A bachelor’s degree and at least three years of industry experience or experience in a similar role are required. Candidates should have strong analytical, financial, communication, and collaboration skills, with proficiency in tools such as Excel, Power BI, SQL, and PowerPoint; customer experience metrics and Alberta energy industry knowledge are assets.

Skills

Data Analysis
Financial Analysis
Strategic Planning
Customer Retention
Churn Analysis
Customer Experience Analysis
KPI Development
Performance Reporting
Business Case Development
Project Tracking
Risk and Dependency Management
Executive Communication
Stakeholder Collaboration
Excel
Power BI
SQL

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Customer Retention
Churn Reduction
Customer Experience
Customer Segmentation
Customer Journeys
Data Analysis
Financial Analysis
Operational Analysis
Market Analysis
Regulatory Analysis
Strategic Planning
Performance Management
KPI Development
Portfolio Reporting
Business Case Development
Forecasting
Benefits Realization
Transformation Initiatives
Governance
Milestone Tracking
Risk Management
Dependency Management
Change Impact Assessment
Excel
Power BI
SQL
PowerPoint
NPS
Alberta Natural Gas and Electricity

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