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Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Vancouver
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Business Analyst you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Toronto
Royal Bank of Canada
Toronto, ON
- Full-time
As a Business Analyst you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 13 mins ago
RB
Business Analyst, RBC Amplify 2027, Calgary
Royal Bank of Canada
Calgary, AB
- Full-time
As a Business Analyst you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 13 mins ago
RB
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
Royal Bank of Canada
Montreal, QC
- Full-time
As a Business Analyst you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 28 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 28 mins ago
T®
Operations Analyst
TekWissen ®
Montreal, QC
- $35 to $35.3 CAD / hour
- Contract
…world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and…
Added 28 mins ago
GT
Governance and Compliance Analyst - HR
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $45 to $55 CAD / hour
- Contract
Reporting to the Director, PCT Governance & Controls, the Consultant, PCT Governance & Controls will support the business on effective management of financial reporting, operational,…
Added 28 mins ago
R
Financial Analyst - Intermediate
Raise
Toronto, ON
- Contract
We at Raise are hiring a Financial Analyst - Intermediate for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 28 mins ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 28 mins ago
CE
Financial Data Analyst | Nuclear
CPUS Engineering Staffing Solutions Inc.
Oshawa, ON
- Contract
We are seeking a Finance Data Analyst to support data-driven decision-making across the finance function. In this role, you will analyze financial and operational data, develop reports and…
Added 28 mins ago
TI
Financial Analyst
TuxMat Inc.
Richmond Hill, ON
- Full-time
TuxMat is hiring a Financial Analyst to join our Finance team. Reporting to the Director of Finance, this role covers forecasting, management reporting, business performance analysis and…
Added 28 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 43 mins ago
GT
Financial Analyst - Modeling, Reporting, P&L
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Seeking an Intermediate Financial Analyst to support Finance Operations reporting and analysis activities. The successful candidate will be responsible for financial modeling, management…
Added 43 mins ago
B
Associate, Credit Alternatives, Global Asset Management
BMO
Toronto, ON · FCP
- Full-time
Analyst (Associate), Credit Alternatives, Global Asset Management
Added 43 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 58 mins ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…portfolio management tools, primarily Clarity PPM. Managing a business analyst, support analyst, and two developers, the role ensures reliable system access, drives continuous improvement,…
Added 58 mins ago
HI
Analyst, Employee Benefits
HUB International
Burnaby, BC
- Full-time
The Analyst works closely with the team to provide financial analysis of carrier and client statements, assist in the day-to-day data administration as well as supporting and providing…
Added 58 mins ago
Product Analyst
Barracuda Networks Inc.
Ottawa, ON
…support, powered by people and enhanced by AI, for all size…
Added 1 hour ago
RB
Business Analyst, RBC Amplify 2027, Halifax
Royal Bank of Canada
Halifax, NS
- Full-time
As a Business Analyst you will collaborate, innovate, ideate and build in a flexible, start-up environment.
Added 1 hour ago
RB
Associate Portfolio Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
…nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our…
Added 1 hour ago
R
Financial analyst
ROBIC
Montreal, QC
- Full-time
Are you passionate about numbers and driven to uncover the story behind them? Join a dynamic team where accounting and financial analysis come together, and where your autonomy, attention…
Added 1 hour ago
A
Mergers and Acquisitions Analyst - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
REQUIRED: 10-15 years in conducting financial analysis in M&A transactions and developing complex valuation/economic models ***
Added 1 hour ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Toronto, ON
- Full-time
Participate in creating the commercial, financial and technical framework for the deal, leads evaluation of business opportunities including valuation techniques and methodologies, defining…
Added 1 hour ago
I-
Financial Analyst (FP&A)
IFG - International Financial Group
Toronto, ON
- Contract
Our client is looking for an experienced Financial Analyst to support financial modelling, month-end reporting, P&L analysis, management reporting, and executive-level insights. The ideal…
Added 1 hour ago
FI
Technology Evaluation and Portfolio Analyst
Fuel Innovation Fund
AB · Alberta, Canada
- Full-time
The Fuel Innovation Fund is seeking a Technology Evaluation and Portfolio Analyst to join a cross-functional team delivering clean-fuel funding programs across Canada. Reporting to the Fuel…

NRG Energy

Senior Analyst, Strategy, Performance & Transformation

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Oct 2, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Apply About employer

More about this job

Responsibilities

Analyze customer, operational, financial, market, and regulatory data to identify insights and recommend strategies for retention, churn reduction, customer experience, and business performance. Support transformation initiatives, strategic planning, performance reporting, business cases, governance, and cross-functional execution.

Requirements

A bachelor’s degree and at least three years of industry experience or experience in a similar role are required. Candidates should have strong analytical, financial, communication, and collaboration skills, with proficiency in tools such as Excel, Power BI, SQL, and PowerPoint; customer experience metrics and Alberta energy industry knowledge are assets.

Skills

Data Analysis
Financial Analysis
Strategic Planning
Customer Retention
Churn Analysis
Customer Experience Analysis
KPI Development
Performance Reporting
Business Case Development
Project Tracking
Risk and Dependency Management
Executive Communication
Stakeholder Collaboration
Excel
Power BI
SQL

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Customer Retention
Churn Reduction
Customer Experience
Customer Segmentation
Customer Journeys
Data Analysis
Financial Analysis
Operational Analysis
Market Analysis
Regulatory Analysis
Strategic Planning
Performance Management
KPI Development
Portfolio Reporting
Business Case Development
Forecasting
Benefits Realization
Transformation Initiatives
Governance
Milestone Tracking
Risk Management
Dependency Management
Change Impact Assessment
Excel
Power BI
SQL
PowerPoint
NPS
Alberta Natural Gas and Electricity

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