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Added 5 mins ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
Provides advanced analytical and other project support in the design, development, implementation and evaluation of policies and programs.
Added 5 mins ago
VE
Environmental Manager H/F
VINCI Energies
Toronto, ON
- Full-time
The project is distinguished by its proximity to an active nuclear site, requiring rigorous standards of safety, planning and coordination.
Added 5 mins ago
TH
Lumber Sales Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 5 mins ago
TH
Associé(e) mise en marché - Temps partiel
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 5 mins ago
L
Senior Manager - Research, Advanced Concepts
lululemon
Vancouver, BC
- Full-time
Added 6 mins ago
T
Senior Audit Manager, Quality Control Financial Crimes Audit (1140)
TD
Toronto, ON
- Full-time
As a Quality Control Senior Audit Manager, you’ll plan and perform complex quality control reviews for the Financial Crimes Audit teams. You will be managing associated working…
Added 6 mins ago
T
Group Manager, Finance - IDPP
TD
Toronto, ON
- Full-time
Added 6 mins ago
T
Senior Manager, Compliance – Corporate & Investment Banking Compliance Advisory (Canada) (5181)
TD
Toronto, ON
- Full-time
We are looking for a Senior Manager, Compliance – Corporate & Investment Banking Compliance Advisory to join our team in Canada. The ideal candidate must have compliance experience in the…
Added 6 mins ago
T
.NET/C# Engineer, TD Securities
TD
Toronto, ON
- Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Added 6 mins ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- Full-time
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the…
Added 22 mins ago
M
Senior Manager, Sourcing
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Manage relationships with key business partners and project owners to maintain momentum, surface blockers early, and ensure alignment on trade-offs and approvals.
Added 22 mins ago
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Assistant Maintenance Manager
JLL
Burnaby, BC
- Full-time
The Assistant Maintenance Manager leverages leadership skills and technical knowledge to lead a team of maintenance mechanics, working in conjunction with robotics, and controls systems…
Added 22 mins ago
FH
Registered Nurse, Surgical Services - Inpatient, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Join us on an exciting project and make history. The Royal Columbian Hospital Redevelopment Project (RCHRP) is a multi-year, multi-phase project to increase the hospital's capacity, beds,…
Added 36 mins ago
NO
Carpenter/Foreman
North OKGN Construction Ltd
Vernon, BC
- Full-time
Keep accurate daily reports and communicate progress to site supervisor or project manager
Added 36 mins ago
ME
Electrical Assembly Technician
Medatech Engineering Services Ltd.
Collingwood, ON
- Full-time
…equipment, and commission it. You will work with engineering project team leads and the Production Manager; assist engineering with creating and updating CAD drawings as required, and may…
Added 36 mins ago
GS
Customer Success Manager
Good Standing AI
Toronto, ON
- Full-time
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary…
Added 36 mins ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 36 mins ago
HN
Maintenance Supervisor - Nights
Hartmann North America
Brantford, ON
- $90,000 to $130,000 CAD / year
- Internship
…Maintenance department. Working closely with the Maintenance Manager and Operations team, the successful candidate will be expected…
Added 37 mins ago
Bodily Injury Examiner
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
…service standards, goals and criteria. Reporting to the Senior Manager, National Injury, the core parts of your role will be…
Added 50 mins ago
AH
Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Coaldale, AB
- Temporary
…provincial team, you will contribute to the success of this pilot project as we expand our VESST program to support operational readiness through program coordination, logistics planning,…
Added 50 mins ago
AH
Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Camrose, AB
- Temporary
…provincial team, you will contribute to the success of this pilot project as we expand our VESST program to support operational readiness through program coordination, logistics planning,…
Added 50 mins ago
DF
Sr Program Manager
Decisive Farming by TELUS Agriculture
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
7+ years of progressive program or project management experience in a technology, digital health, or health IT environment
Added 52 mins ago
FG
Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Senior Glazing Project Manager to join our Winnipeg branch. This role is designed for an experienced glazing professional who has successfully managed…
Added 52 mins ago
FG
Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Glazing Project Manager to join our Winnipeg branch.
Added 52 mins ago
B
Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
…features and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the…

NRG Energy

Senior Analyst, Strategy, Performance & Transformation

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Oct 2, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

Analyze customer, operational, financial, market, and regulatory data to identify insights and recommend strategies for retention, churn reduction, customer experience, and business performance. Support transformation initiatives, strategic planning, performance reporting, business cases, governance, and cross-functional execution.

Requirements

A bachelor’s degree and at least three years of industry experience or experience in a similar role are required. Candidates should have strong analytical, financial, communication, and collaboration skills, with proficiency in tools such as Excel, Power BI, SQL, and PowerPoint; customer experience metrics and Alberta energy industry knowledge are assets.

Skills

Data Analysis
Financial Analysis
Strategic Planning
Customer Retention
Churn Analysis
Customer Experience Analysis
KPI Development
Performance Reporting
Business Case Development
Project Tracking
Risk and Dependency Management
Executive Communication
Stakeholder Collaboration
Excel
Power BI
SQL

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Customer Retention
Churn Reduction
Customer Experience
Customer Segmentation
Customer Journeys
Data Analysis
Financial Analysis
Operational Analysis
Market Analysis
Regulatory Analysis
Strategic Planning
Performance Management
KPI Development
Portfolio Reporting
Business Case Development
Forecasting
Benefits Realization
Transformation Initiatives
Governance
Milestone Tracking
Risk Management
Dependency Management
Change Impact Assessment
Excel
Power BI
SQL
PowerPoint
NPS
Alberta Natural Gas and Electricity

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