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Added 1 hour ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.
Added 3 hours ago
WG
Accounting Analyst
Walter Group
Westmount, QC
- Full-time
We are seeking an efficient, detail-oriented and collaborative analyst to join our Finance Team. Reporting directly to the Director of Finance and Corporate Projects, this role will handle…
Added 4 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…analysis with broad market insight, partnering closely with senior analytical leadership and global colleagues to advance rating quality, research, and analytical innovation. This is a…
Added 5 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 5 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON · Markham, ON
- Full-time
…(LRM) in Canada and U.S. jurisdictions. The position reports to Senior Manager, Advanced Analytics – Liquidity Risk Management Model…
Added 7 hours ago
CI
Sr. Professional Engineer
Calian in Space & Technology
Ottawa, ON
- Full-time
Calian is looking for a Senior Professional Engineer for their client. Their client is responsible for the procurement and sustainment of a wide array of equipment fleets for the…
Added 7 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 7 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 7 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 7 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 7 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 7 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 14 hours ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 14 hours ago
XI
Agency Coordinator
Xplore Inc
Markham, ON
- Full-time
Xplore is seeking a highly motivated and detail-oriented Agency Coordinator at the Sr. Analyst or Manager level to join our Collections Team. This role is critical in managing relationships…
Added 15 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 15 hours ago
CB
Senior Financial Analyst
Canadian Blood Services
ON · Ontario, Canada
- Full-time
Canadian Blood Services is looking for a regular, full-time, Senior Financial Analyst to join our dynamic Financial Planning & Analysis team.
Added 18 hours ago
AA
Consultant
Alpha Agency
Toronto, ON
- Full-time
Exposure to senior leadership – whether you are in an internal or a client facing role, you will have the opportunity to work with and learn from the best of the best – high performers at…
Added 19 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 19 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 19 hours ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 19 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Scrum Master with strong experience in Agile methodologies, Scrum practices, business analysis, DevOps environments, CI/CD pipelines, requirements gathering,…
Added 19 hours ago
R
Senior Cyber Security Network Analyst (Global Security)
RBC
Toronto, ON
- Full-time
The Senior Network Security Analyst will support leadership and utilize organizational change management practices, including operational processes and tools to support business-as-usual…
Added 22 hours ago
CC
Business Analyst - Senior(Senior BA L3 | Must-Have: Agile/Scrum, UX/UI, Wireframing, WCAG 2.1, JIRA/Azure DevOps | Eval: Tech (40%), People (30%), Analytical (30%))
CCI- Computer Consultants International, Inc.
Toronto, ON
- Contract
The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core…
Added 22 hours ago
CL
Senior Office Administrator
Charger Logistics Inc
Brampton, ON
- Full-time
We are currently looking for a Senior Office Administrator to join our team at our Brampton office. The successful candidate will support day-to-day administrative and operational…
Added 23 hours ago
Quantitative Equity Analyst Intern
CCLIM - Quantitative Equity
Vancouver, BC
…aligned with the team’s mission to deliver superior investment performance to our clients through a disciplined, systematic investment approach. Jobs within our team lie at the exciting…

NRG Energy

Senior Analyst, Strategy, Performance & Transformation

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Oct 2, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

Analyze customer, operational, financial, market, and regulatory data to identify insights and recommend strategies for retention, churn reduction, customer experience, and business performance. Support transformation initiatives, strategic planning, performance reporting, business cases, governance, and cross-functional execution.

Requirements

A bachelor’s degree and at least three years of industry experience or experience in a similar role are required. Candidates should have strong analytical, financial, communication, and collaboration skills, with proficiency in tools such as Excel, Power BI, SQL, and PowerPoint; customer experience metrics and Alberta energy industry knowledge are assets.

Skills

Data Analysis
Financial Analysis
Strategic Planning
Customer Retention
Churn Analysis
Customer Experience Analysis
KPI Development
Performance Reporting
Business Case Development
Project Tracking
Risk and Dependency Management
Executive Communication
Stakeholder Collaboration
Excel
Power BI
SQL

Visa sponsorship

Not detected in the job text

Keywords

Customer Strategy
Customer Retention
Churn Reduction
Customer Experience
Customer Segmentation
Customer Journeys
Data Analysis
Financial Analysis
Operational Analysis
Market Analysis
Regulatory Analysis
Strategic Planning
Performance Management
KPI Development
Portfolio Reporting
Business Case Development
Forecasting
Benefits Realization
Transformation Initiatives
Governance
Milestone Tracking
Risk Management
Dependency Management
Change Impact Assessment
Excel
Power BI
SQL
PowerPoint
NPS
Alberta Natural Gas and Electricity

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