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BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
QC · Les Laurentides Regional County Municipality, QC
- Full-time
Knowledge of or experience in insurance administration, insurance operations, or insurance compliance.
Added 13 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Added 13 mins ago
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Finance Sr Analyst
CBRE
Toronto, ON
- Full-time
As a CBRE Finance Sr. Analyst, you’ll apply advanced cash and accrual accounting fundamentals to prepare, evaluate, maintain, and deliver complete and accurate financial reports for a…
Added 13 mins ago
LC
Analyst, Master Data
Loblaw Companies Limited
Toronto, ON
- Full-time
Article Analyst, Data Operations, Brampton, ON
Added 13 mins ago
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BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
- Full-time
Knowledge of or experience in insurance administration, insurance operations, or insurance compliance.
Added 13 mins ago
AT
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- Full-time
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Added 1 hour ago
TI
Business Analyst – AI & Localization Workflows
TRSB Inc.
Montreal, QC
- Full-time
TRSB is seeking a Business Analyst – AI & Localization Workflows to support our innovation initiatives in AI-powered translation and localization processes.
Added 1 hour ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
The Compensation Analyst also provides budget administration and financial management support for executive portfolios including the Office of the President, the Office of the…
Added 2 hours ago
WH
Financial Analyst - Physician Compensation & Reconciliation
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- Full-time
The Physician Compensation Analyst will maintain accurate physician master data, coordinate payment changes and exceptions, support accounting entries and period-end close activities, and…
Added 2 hours ago
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Lead Threat Intelligence Engineer
CapitalG
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- Full-time
Working with our payment operations group to identify fraud patterns and rings within Clio Payments
Added 2 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 2 hours ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…currently looking for a detail-oriented, Vancouver-based Sales Operations Analyst to join our…
Added 2 hours ago
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Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
Bachelor’s degree in computer science, Data Science or a related field with 5+ years as a Business Systems Analyst, preferably in financial services.
Added 2 hours ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 3 hours ago
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Senior Business Analyst (Toronto, ON)
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Toronto, ON
- Full-time
TRAFFIX is seeking a Senior Business Analyst to bridge the gap between business stakeholders and our Data Platform team. In this role, you will gather and translate business requirements…
Added 3 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 3 hours ago
I
Senior Actuarial Analyst
IVARI
Toronto, ON
- $105,000 to $135,000 CAD / year
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Experience with life insurance valuation, IFRS 17 reporting, Bermuda EBS reporting, AXIS modeling and/or reinsurance operations is strongly preferred.
Added 3 hours ago
Structured Finance - Structured Credit & CLOs, Senior Analyst (Toronto)
Fitch Group
Toronto, ON
…Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch…
Added 3 hours ago
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IT Business Planning Lead Analyst
Citi
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- Full-time
Assess risk considerations in all planning and advisory activities, ensuring decisions uphold compliance obligations, ethical standards, and the integrity of Citi's operations.
Added 3 hours ago
DT
Service desk Analyst at Client site in Ottawa
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Ottawa, ON
- Full-time
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 4 hours ago
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Financial Analyst - Graham Capital
Graham
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- Full-time
Work closely with development, construction, operations, legal, and finance teams.
Added 4 hours ago
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Technical Analyst (ID#5553)
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Vancouver, BC · Greater Vancouver, BC
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Added 4 hours ago
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Commercial Transactions Analyst
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Added 4 hours ago
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Senior Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Reporting to the Senior Manager, Investment Accounting, the Senior Analyst is responsible for delivering accurate and timely preparation of financial reporting and accounting close…
Added 4 hours ago
TG
Business Analyst
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…Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation…

NRG

Senior Analyst, Strategy, Performance & Transformation

AB, Canada
Calgary, AB, T2P 3S8, Canada

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Job details

Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Aug 24, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities:

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies:

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements:

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.

Requirements

Candidates must hold a bachelor's degree and possess at least 3 years of industry experience in similar roles. Proficiency in data analysis tools such as Excel, Power BI, or SQL is required, along with strong analytical and communication skills.

Skills

Data analysis
Financial analysis
Strategic planning
Performance management
Business case development
Excel
Power BI
SQL
PowerPoint
Customer experience metrics
Churn analysis
Project management
Stakeholder management
Regulatory analysis
Communication skills
Problem-solving

Visa sponsorship

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Keywords

Strategy
Performance Management
Transformation
Customer Strategy
Data Analysis
Financial Analysis
Operational Analysis
Governance
Retention
Churn Reduction
Customer Experience
Business Case Development
Market Analysis
Regulatory Analysis
Excel
Power BI
SQL
PowerPoint
NPS
Energy Industry
Natural Gas
Electricity
Consulting
Project Artifacts
Change Impact Assessment
KPIs
Strategic Planning
Forecasting
Decision Support
Cross-functional Collaboration

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