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Added 8 mins ago
AC
Food Service Supervisor
Aramark Canada
Halifax, NS
- Full-time
…Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help…
Added 8 mins ago
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Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Added 8 mins ago
AC
Occupational Claims Manager
Aramark Canada
Mississauga, ON
- Full-time
The Occupational Claims Manager leads the organization's occupational disability and workers' compensation programs, ensuring compliance with applicable legislation and alignment with…
Added 8 mins ago
L
Senior Manager - Research, Advanced Concepts
lululemon
Vancouver, BC
- Full-time
…community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and…
Added 9 mins ago
T
Senior Audit Manager, Quality Control Financial Crimes Audit (1140)
TD
Toronto, ON
- Full-time
As a Quality Control Senior Audit Manager, you’ll plan and perform complex quality control reviews for the Financial Crimes Audit teams. You will be managing associated working…
Added 9 mins ago
T
Senior Legal Counsel (Everyday Banking, Savings & Investing)
TD
Toronto, ON
- Full-time
Providing legal support for change initiatives involving day-to-day banking products, including personal deposit accounts, overdraft protection, and money movement services;
Added 9 mins ago
T
Manager, Business Compliance Oversight, Global Asset Management (5427)
TD
Toronto, ON
- Full-time
…marketing reviews, regulatory compliance management, regulatory change management, monitoring and testing. A multi-disciplinary team of compliance professionals supports these activities.…
Added 9 mins ago
T
.NET/C# Engineer, TD Securities
TD
Toronto, ON
- Full-time
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and…
Added 9 mins ago
PW
HSE Manager
Precision Well Servicing
Red Deer, AB
- Full-time
The HSE Manager provides technical support to senior management on all relevant safety related subjects. The HSE Manager serves as an expert in all HSE matters at Precision Well Servicing…
Added 9 mins ago
OV
Systems Consultant, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
…collaboration, and end-user virtualization platforms. Reporting to the Manager, Technology Enablement, the Systems Consultant will contribute to enhancing the overall user experience and…
Added 25 mins ago
Senior Product Manager
AutoScout24
Toronto, ON
We’re looking for a Senior Product Manager to drive key initiatives within our fintech domain. Reporting into the Product Director, you will own the strategy, roadmap, execution, and…
Added 39 mins ago
T
Governance & Control Intern/Co-op (Winter 2027)
TD
Montreal, QC
- Full-time
Reporting directly to the Manager, TDI Governance and Control, develops, implements, leads, monitors, and/or assesses quality management and risk management activities to promote…
Added 39 mins ago
T
TD Insurance Governance & Control Strategy & Transformation Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
You'll also develop valuable skills in stakeholder management, problem-solving, data visualization, change management, and executive presentation development
Added 39 mins ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, security, access…
Added 39 mins ago
HN
Maintenance Supervisor - Nights
Hartmann North America
Brantford, ON
- $90,000 to $130,000 CAD / year
- Internship
…Maintenance department. Working closely with the Maintenance Manager and Operations team, the successful candidate will be expected…
Added 39 mins ago
Breakfast Server - DoubleTree by Hilton West Kelowna
Days Hospitality Limited Careers
West Kelowna, BC
…aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, sophisticated look with your professional uniform, punch in at the time clock…
Added 53 mins ago
WC
Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 54 mins ago
FG
Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Senior Glazing Project Manager to join our Winnipeg branch. This role is designed for an experienced glazing professional who has successfully managed…
Added 54 mins ago
FG
Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Flynn Group of Companies is seeking a Glazing Project Manager to join our Winnipeg branch.
Added 54 mins ago
C
Sr. Infrastructure Engineer - Patching
CIBC
Toronto, ON
- Full-time
…will build integrations with vulnerability management, CMDB, change management, monitoring, and service management platforms so that patching is risk-informed, policy-driven, observable,…
Added 54 mins ago
B
Genesys Developer
BMO
Toronto, ON · YNG
- Full-time
Understanding of change management and production release processes.
Added 54 mins ago
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Business Development Manager
BMO
Vancouver, BC · WGA
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Vancouver BC, this…
Added 54 mins ago
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Sr. Application Developer - (Java / AWS / Payment Systems / Leadership)
BMO
Toronto, ON · BMOPLACE
- Full-time
…business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform…
Added 54 mins ago
B
Cloud Application Developer - (AWS / Banking/ Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform…
Added 54 mins ago
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Mortgage Specialist
BMO
Duncan, BC · Nanaimo, BC
- Full-time

NRG

Senior Analyst, Strategy, Performance & Transformation

AB, Canada
Calgary, AB, T2P 3S8, Canada

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Job details

Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Aug 24, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities:

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies:

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements:

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.

Requirements

Candidates must hold a bachelor's degree and possess at least 3 years of industry experience in similar roles. Proficiency in data analysis tools such as Excel, Power BI, or SQL is required, along with strong analytical and communication skills.

Skills

Data analysis
Financial analysis
Strategic planning
Performance management
Business case development
Excel
Power BI
SQL
PowerPoint
Customer experience metrics
Churn analysis
Project management
Stakeholder management
Regulatory analysis
Communication skills
Problem-solving

Visa sponsorship

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Keywords

Strategy
Performance Management
Transformation
Customer Strategy
Data Analysis
Financial Analysis
Operational Analysis
Governance
Retention
Churn Reduction
Customer Experience
Business Case Development
Market Analysis
Regulatory Analysis
Excel
Power BI
SQL
PowerPoint
NPS
Energy Industry
Natural Gas
Electricity
Consulting
Project Artifacts
Change Impact Assessment
KPIs
Strategic Planning
Forecasting
Decision Support
Cross-functional Collaboration

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