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Added 6 hours ago
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Human Resources Administrator
Wasauksing
Parry Sound, ON
- Full-time
Wasauksing First Nation is accepting applications for a HR Administrator. Reporting to the Human Resources Manager, the Human Resource Administrator provides administrative support as it…
Added 6 hours ago
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Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
…products, advanced analytics, AI-driven insights, regulatory reporting, and mission-critical transaction banking…
Added 7 hours ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
Reporting directly to the Manager, Software Engineering the lntermediate Software Engineer will be required to operate in both team and solo activities. Key activities will involve…
Added 7 hours ago
SB
Account Manager (Walmart)- Special Project
Scandinavian Building Services
Barrie, ON
- Contract
…continue to grow we are looking to add a Special Project-Account Manager (Walmart) in Barrie, ON to the Scandi…
Added 7 hours ago
PR
Director, Property Management
Performance Recruitment
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Reporting to the company's General Manager, based overseas, in an autonomous, high-visibility role.
Added 7 hours ago
IN
Controller
IESO Nova Scotia
Halifax, NS
- Full-time
…the integrity, accuracy, and timeliness of the organization's financial reporting and accounting activities. The Controller will lead the day-to-day accounting and financial reporting…
Added 7 hours ago
PP
restaurant manager
Pita Pit
Guelph, ON
- Full-time
Added 7 hours ago
IT Project Manager
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Project Manager will be accountable for establishing clear objectives and plans, coordinating…
Added 7 hours ago
O
restaurant manager
Osmow's
St. John's, NL
- Full-time
Added 7 hours ago
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Associate Project Manager
BGIS
Abbotsford, BC
- Full-time
Reporting to a Project Manager, the Associate Project Manager will be responsible for planning and overseeing the end-to-end delivery of assigned projects, typically of low complexity, risk…
Added 8 hours ago
HI
Auto Mobile Insurance Advisor
HUB International
Penticton, BC
- $45,000 to $55,000 CAD / year
- Full-time
As an Auto Mobile Advisor, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse…
Added 8 hours ago
O
Sr. Variable Compensation Analyst
OpenText
Waterloo, ON
- Full-time
Reporting to the Manager, Variable Compensation, this role provides support to sales teams in all business units. This role is based in Waterloo, Canada. The successful candidate will be…
Added 8 hours ago
GO
Administrative Services Level 3
Government of New Brunswick
Fredericton, NB
- Full-time
Reporting to the Business/Financial Manager, the successful candidate will be responsible for the following:
Added 8 hours ago
DC
Project Manager
DORA Construction Limited
Dartmouth, NS
- Full-time
Reporting to the Director of Operations, the Project Manager can expect to be managing various projects at a time. Working with light steel framing, wood framing, structural steel,…
Added 8 hours ago
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Sr Project Manager (Industrial Capital Projects)
NPAworldwide
Leamington, ON
- Full-time
Monitor financial performance of projects throughout execution to ensure budgetary performance and effective management of scope change
Added 8 hours ago
MN
Project Manager
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
- Contract
Own project financial performance and reporting.
Added 9 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 9 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Evaluate financial performance of new service products, metrics to drive critical business behavior as well as structures, systems and processes that lead to ease of analysis and reporting
Added 9 hours ago
NC
DC Operations Manager
NAPA Canada
Winnipeg, MB
- Full-time
The DC Operations Manager is responsible for achieving Distribution Center objectives such as: gross margins, FTE, expense control and customer service levels. They will coordinate the…
Added 9 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…consulting engagements to drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department…
Added 9 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 9 hours ago
ML
Senior Business Development Manager
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
ME Law is seeking a senior business development professional to build relationships with financial institutions, corporations, private lenders, funds, family offices, professional advisers,…
Added 9 hours ago
GD
Production Manager
General Dynamics Missions System International
Ottawa, ON
- Full-time
Reporting to the Production Program Manager, the Deputy Production Program Manager leads a production team in an assembly/test environment, exhibiting effective leadership and coaching…
Added 10 hours ago
GD
Life Cycle Material Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- Full-time
Perform any additional duties as delegated by the Manufacturing Engineering & Product Support Manager.
Added 10 hours ago
AC
Vendor Relationship Manager - Property Claims
Aviva Canada
AB · Edmonton, AB
- Full-time
Use financial data to identify, assess and propose savings opportunity and build detailed business plans outlining business recommendations

NRG

Senior Analyst, Strategy, Performance & Transformation

AB, Canada
Calgary, AB, T2P 3S8, Canada

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Job details

Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Aug 24, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities:

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies:

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements:

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.

Requirements

Candidates must hold a bachelor's degree and possess at least 3 years of industry experience in similar roles. Proficiency in data analysis tools such as Excel, Power BI, or SQL is required, along with strong analytical and communication skills.

Skills

Data analysis
Financial analysis
Strategic planning
Performance management
Business case development
Excel
Power BI
SQL
PowerPoint
Customer experience metrics
Churn analysis
Project management
Stakeholder management
Regulatory analysis
Communication skills
Problem-solving

Visa sponsorship

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Keywords

Strategy
Performance Management
Transformation
Customer Strategy
Data Analysis
Financial Analysis
Operational Analysis
Governance
Retention
Churn Reduction
Customer Experience
Business Case Development
Market Analysis
Regulatory Analysis
Excel
Power BI
SQL
PowerPoint
NPS
Energy Industry
Natural Gas
Electricity
Consulting
Project Artifacts
Change Impact Assessment
KPIs
Strategic Planning
Forecasting
Decision Support
Cross-functional Collaboration

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