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Added 20 mins ago
J
Field Case Manager
Jobgether
Canada
- Contract
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.
Added 36 mins ago
J
Field Case Manager
Jobgether
Canada
- Contract
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.
Added 51 mins ago
B
Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 1 hour ago
IB
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
We are Committed to True and Shared Value Creation.
Added 1 hour ago
1A
Manager, Clinical Services
1267407 Alberta Ltd.
Edmonton, AB
- Full-time
Reporting to the Director of Clinical Operations, the Manager of Clinical Services (the manager) is an out-of-scope position that leads physician engagement, staff engagement, and clinical…
Added 1 hour ago
SH
Respiratory Therapist - Long Term Ventilation Service (LTVS) - Adults - Repost
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- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 1 hour ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Reporting directly to the Manager of End User Services, this individual will act as the functional owner of application support processes, coordinating with vendors, managing license…
Added 2 hours ago
JF
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
- Full-time
This role reports to the Executive Director and works alongside the Manager, Executive Administration and Operations for shared front-desk coverage, and alongside the Program Development &…
Added 2 hours ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 2 hours ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 2 hours ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
…departments, experienced sales and design teams, installation services and extensive project support. This breadth has allowed the business to become a trusted partner throughout the entire…
Added 3 hours ago
Manager, Integrated Construction Services
PCL Construction
Calgary, AB
As a Manager, Integrated Construction Services for PCL Construction Management Inc. in Calgary, Alberta, you'll have the opportunity to shape how technology, innovation and operational…
Added 3 hours ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 3 hours ago
LP
Academic Aide
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Reporting to the Manager, Student Academic Services, this position requires an energetic individual with strong communications skills to support students with disabilities and mental health…
Added 3 hours ago
V
Pharm D Degree
VitalHires
Regina, SK
- Full-time
The pharmacist is responsible for providing pharmacy services to staff and patients within the Saskatchewan Health Authority. They report to the manager and perform duties essential to the…
Added 3 hours ago
TS
Senior Credit Representative
thyssenkrupp Supply Chain Services
Windsor, ON
- Full-time
…reporting and analysis. Partners with Finance, Accounting, Shared Services and Sales Teams. Interacts with customers and external sources to; obtain and analyze data needed for credit…
Added 3 hours ago
D
Manager, Web Product Ownership and Digital Platform Strategy
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 3 hours ago
VR
Estimating Lead
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC
Richmond, BC
- $55,000 to $85,000 CAD / year
- Full-time
…network, we are committed to delivering quality products and services, including rails, turnouts, fastening systems, signaling technologies, and monitoring solutions. Operating with a…
Added 4 hours ago
A
Civil Technical Manager
AtkinsRéalis
Mississauga, ON
- Full-time
…engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world since for more than 60 years. We are proud to be the steward of…
Added 4 hours ago
TU
Manager, Head Office & Facilities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The position is responsible for the effective operation of the Head Office and front-office administrative services, manages departmental facilities and space administration, coordinates…
Added 4 hours ago
TU
Engineering Technician
The University of British Columbia
Vancouver, BC
- $7,309 to $7,798 CAD / month
- Full-time
Reports to the Facilities & Technical Services Manager.
Added 4 hours ago
BW
Ambulance Readiness Technician
BC Women's Hospital and Health Centre
Kamloops, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC…
Added 4 hours ago
MS
Product Manager, Digital Health Technologies
Myant Shared Service Corp.
Mississauga, ON
- Full-time
We are looking for a Product Manager, Digital Health Platform to own and deliver features across MHDS, Myant's connected health platform, including the Skiin patient experience, Myant…
Added 4 hours ago
RU
Site Leader
Ricoh USA, Inc.
Vancouver, BC
- Full-time
…of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success…
Added 4 hours ago
UO
Manager, Head Office & Facilities
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The position is responsible for the effective operation of the Head Office and front-office administrative services, manages departmental facilities and space administration, coordinates…

NRG

Senior Analyst, Strategy, Performance & Transformation

AB, Canada
Calgary, AB, T2P 3S8, Canada

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Job details

Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Aug 24, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities:

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies:

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements:

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.

Requirements

Candidates must hold a bachelor's degree and possess at least 3 years of industry experience in similar roles. Proficiency in data analysis tools such as Excel, Power BI, or SQL is required, along with strong analytical and communication skills.

Skills

Data analysis
Financial analysis
Strategic planning
Performance management
Business case development
Excel
Power BI
SQL
PowerPoint
Customer experience metrics
Churn analysis
Project management
Stakeholder management
Regulatory analysis
Communication skills
Problem-solving

Visa sponsorship

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Keywords

Strategy
Performance Management
Transformation
Customer Strategy
Data Analysis
Financial Analysis
Operational Analysis
Governance
Retention
Churn Reduction
Customer Experience
Business Case Development
Market Analysis
Regulatory Analysis
Excel
Power BI
SQL
PowerPoint
NPS
Energy Industry
Natural Gas
Electricity
Consulting
Project Artifacts
Change Impact Assessment
KPIs
Strategic Planning
Forecasting
Decision Support
Cross-functional Collaboration

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