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Added 2 hours ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 3 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Manager, People Systems, the Senior Analyst, HRIS is responsible for providing functional and technical leadership across our HRIS environment.
Added 11 hours ago
NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Analyst, Estates advisory in the Risk team at National Bank Independent Network (NBIN) means acting as a specialist in estate administration and advisory services. In…
Added 12 hours ago
Senior FP&A Analyst
Behavox
Montreal, QC
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 12 hours ago
Senior FP&A Analyst
Behavox
Toronto, ON
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 12 hours ago
FP&A Analyst
Behavox
Montreal, QC
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 12 hours ago
FP&A Analyst
Behavox
Toronto, ON
…communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable…
Added 13 hours ago
HH
Senior Financial Analyst, Financial Services & Special Projects
Halton Healthcare
Oakville, ON
- Full-time
The Senior Financial Analyst, Financial Services & Special Projects provides senior-level analytical, reporting, operational, systems, and project support across all Financial Services…
Added 15 hours ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Reporting to the Manager, Financial Planning and Analysis, the Financial Analyst provides financial planning, budgeting, forecasting, reporting, and advisory services to support effective…
Added 15 hours ago
B
Senior FP&A Analyst
Behavox
Montreal, QC
- Full-time
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 16 hours ago
DF
Analyst/Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Toronto, ON
- Full-time
Partnering with Senior Relationship Managers to develop strong business and personal relationships with key advisor clients.
Added 17 hours ago
FN
Policy Analyst, Benefits Management
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As the Policy Analyst, Benefits Management you will lead policy analysis, research, program evaluation, and strategic planning activities to support the development, modernization, and…
Added 17 hours ago
B
Senior FP&A Analyst
Behavox
Toronto, ON
- Full-time
The Senior FP&A Analyst owns Behavox's core financial model - its architecture, the accounting beneath it, and the forecasts and analysis the company plans and decides by. The role exists…
Added 17 hours ago
E
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…
Added 19 hours ago
B
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
- Full-time
Added 21 hours ago
C
Lead Threat Intelligence Engineer
CapitalG
Toronto, ON
- Full-time
This is a senior individual-contributor role, where you'll be expected to establish and formalize how Clio tracks adversaries. This is the first hire in a function Clio intends to grow -…
Added 21 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 22 hours ago
GO
Senior Policy Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Government of Manitoba is currently seeking highly skilled individuals to fill multiple Senior Policy Analyst (PM3) positions within the Department of Housing, Addictions and…
Added 22 hours ago
C
IT Business Planning Lead Analyst
Citi
Mississauga, ON
- Full-time
…will serve as a recognized subject matter authority, advising senior stakeholders, guiding technology planning decisions, and delivering sophisticated analysis that directly influences how…
Added 23 hours ago
TI
Senior Financial Analyst, Financial Reporting (Fixed Term Contract)
Teranet Inc.
Toronto, ON
- Full-time
The Senior Financial Analyst (Fixed Term Contract) will be a front-line member of the financial reporting team and will be responsible for a wide range of financial reporting matters…
Added 23 hours ago
Senior Analyst, Strategy, Performance & Transformation
NRG
AB · Calgary, AB
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 1 day ago
PC
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
- Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 1 day ago
T
Senior Business Support Analyst
TD
Toronto, ON
- Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…
Added 1 day ago
NB
Senior Analyst Individual Insurance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 1 day ago
CB
Data Analytics & Automation Advisor (Hybrid)
Calgary Board of Education
Calgary, AB
- Full-time

NRG

Senior Analyst, Strategy, Performance & Transformation

AB, Canada
Calgary, AB, T2P 3S8, Canada

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Job details

Experience: 3 years of industry experience or in similar roles
Posting language: English
Posted: Aug 24, 2026

Original job description

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.

The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights, financial and operational analysis, executive-ready communications, and governance support. Reporting to the Senior Manager, Customer Strategy & Transformation, with a dotted-line relationship with the Senior Manager, Strategy & Performance, this role enables both customer transformation and broader business performance priorities by translating customer, operational, financial, market, and regulatory data into actionable recommendations.

The Senior Analyst supports retention, churn reduction, customer experience improvement, strategic planning, portfolio reporting, business case development, and cross-functional initiative execution. This role helps ensure initiatives are grounded in data, aligned with regulatory and business requirements, and connected to measurable customer, operational, and financial outcomes.

Essential Duties / Responsibilities:

Support Customer Strategy Development & Insight Generation

Analyze customer data, including retention trends, churn drivers, complaint data, and operational performance metrics to identify insights and opportunities.
Support the development of customer segments, journeys, and experience strategies through data analysis and research.
Translate data into clear insights and recommendations that inform strategic priorities, initiative design, and investment decisions.
Conduct competitive, regulatory, and market analysis to support strategy development and evolution.
Prepare analytical summaries and briefing materials to support strategic discussions and decision-making.

Enable Execution of Transformation Initiatives

Support the translation of strategy into execution by contributing to initiative planning, including defining requirements, documenting business needs, and supporting roadmap development.
Track initiative progress against defined milestones, identifying risks, dependencies, and delays for escalation.
Assist in developing and maintaining project artifacts such as business requirements, process documentation, and change impact assessments.
Collaborate with cross-functional stakeholders to gather inputs, validate assumptions, and ensure alignment on initiative scope and outcomes.
Support governance processes by preparing status updates, reporting materials, and meeting documentation.

Performance Measurement & Reporting

Monitor performance trends and identify gaps between expected and actual outcomes.
Provide regular reporting and insights into initiative performance, highlighting key trends, risks, and opportunities.
Support the development and refinement of KPIs to ensure alignment with business and customer experience objectives.
Translate complex data into clear, actionable insights for both operational and leadership audiences.

Customer Retention & Experience Insights

Analyze drivers of customer churn and retention using behavioral data, complaints, and journey analysis.
Support the identification of root causes impacting customer experience and retention outcomes.
Contribute to the development of retention strategies by providing data-backed insights and scenario analysis.
Assist in evaluating the effectiveness of retention initiatives and recommending improvements.
Support continuous improvement efforts by identifying trends and areas for optimization in customer journeys and processes.

Stakeholder Collaboration & Communication

Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Build strong working relationships with stakeholders to ensure data accuracy, alignment, and shared understanding of insights.
Support development of executive-ready materials by synthesizing data and insights into structured narratives for senior audiences.

Support Strategic Planning & Performance Management

Support annual and in-year strategic planning activities by consolidating inputs, preparing analysis, and developing materials that connect regional priorities to customer, operational, and financial outcomes.
Assist with strategic reporting, including initiative status, risks, dependencies, milestones, benefits realization, and performance against defined objectives.
Support financial and commercial analysis related to customer strategy and performance initiatives. Prepare business case inputs, financial summaries, forecasting analysis, and decision-support materials for strategic initiatives.
Support leadership workshops and strategic discussions through preparation of analysis, materials, and meeting outputs.

Key Competencies:

Ability to support multiple senior leaders, clarify priorities, manage ambiguity, and influence through data and structured communication
Strong analytical, financial, and problem-solving skills, with the ability to interpret complex customer, operational, and financial data and translate insights into actionable recommendations.
Proficiency in data analysis tools (e.g., Excel, Power BI, SQL or equivalent) and presentation tools (e.g. PowerPoint)
Strong attention to detail and data accuracy
Comfort tracking milestones, risks, dependencies, decisions, benefits, and actions across cross-functional initiatives.
Effective communication skills, with the ability to present insights clearly to different audiences
Collaborative mindset with the ability to work across cross-functional teams
Understanding of customer experience metrics (e.g., NPS, churn, retention) is an asset
Familiarity with the Alberta natural gas or electricity industries will be considered an asset
Experience in financial or consulting roles will be considered an asset

Minimum Requirements:

Bachelors degree
3 years of industry experience or in similar roles

NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.

Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to careers@nrg.com if you have any questions.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

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More about this job

Responsibilities

The Senior Analyst supports the development and execution of customer strategy by delivering data-driven insights and financial analysis to improve business performance. They collaborate with cross-functional teams to manage transformation initiatives, monitor KPIs, and provide actionable recommendations for customer retention and experience.

Requirements

Candidates must hold a bachelor's degree and possess at least 3 years of industry experience in similar roles. Proficiency in data analysis tools such as Excel, Power BI, or SQL is required, along with strong analytical and communication skills.

Skills

Data analysis
Financial analysis
Strategic planning
Performance management
Business case development
Excel
Power BI
SQL
PowerPoint
Customer experience metrics
Churn analysis
Project management
Stakeholder management
Regulatory analysis
Communication skills
Problem-solving

Visa sponsorship

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Keywords

Strategy
Performance Management
Transformation
Customer Strategy
Data Analysis
Financial Analysis
Operational Analysis
Governance
Retention
Churn Reduction
Customer Experience
Business Case Development
Market Analysis
Regulatory Analysis
Excel
Power BI
SQL
PowerPoint
NPS
Energy Industry
Natural Gas
Electricity
Consulting
Project Artifacts
Change Impact Assessment
KPIs
Strategic Planning
Forecasting
Decision Support
Cross-functional Collaboration

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