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Added 1 min ago
T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
Diriger l'équipe de réparation structurale ainsi que fournir la direction, les objectifs et la vision de l'organisation Solutions Client.
Added 1 min ago
AG
Senior Director, Growth
Adelphi Group
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 1 min ago
PC
Administrative Assistant
Pwc Canada
London, ON · Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 1 min ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 1 min ago
MC
Pre-construction Manager
MatchBox Consulting Group
Langley (District), BC · Langley, BC
- Full-time
MatchBox Consulting Group is recruiting on behalf of a well-established General Contractor in the Lower Mainland seeking an experienced Preconstruction Manager to join their growing team.
Added 1 min ago
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Art Supervisor
Klick
Toronto, ON
- Full-time
…with their copy partner; working closely with Creative and Client Service teams to ensure adherence to client's marketing strategies and objectives within specified deadlines. As a people…
Added 1 min ago
8R
Marketing & Business Development Specialist
88West Realty Ltd.
North Vancouver, BC
- Full-time
…Mainland. Founded on a commitment to integrity, education, and client-first mindset, we're building a reputation as a forward-thinking leader in Metro Vancouver real estate and we're…
Added 1 min ago
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Director, Commerce
Flywheel
Toronto, ON
- Full-time
We are looking for a leader to join our Directors team, who will focus on team development and support; client retention and growth; and development of Flywheel’s further expansion as the…
Added 1 min ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
…drive comprehensive digital commerce success. You'll manage client relationships, develop integrated strategies, and mentor junior team members while directly impacting client ROI and…
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PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
Contribute to the growth of the AML Analytics practice through solution development, thought leadership, proposals, and client opportunities.
Added 1 min ago
PG
Manager, Corporate Development
Perseus Group
Toronto, ON
- Full-time
Added 16 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is the leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody, and back-office support services to Canadian…
Added 16 mins ago
BI
Kinesiologist
Back in Motion Rehab Inc.
Surrey, BC
- Full-time
Coordinate maintenance of gym equipment with the Rehab Services Manager.
Added 16 mins ago
PL
Landscaping Account Manager
Premier Landscaping Inc.
Surrey, BC
- Full-time
Premier Landscaping Inc. is looking for an experienced Project Manager to oversee a portfolio of commercial landscape maintenance contracts across the Lower Mainland and Fraser Valley.…
Added 16 mins ago
GL
Accountant, Receivables & Trust
Goodmans LLP
Toronto, ON
- Full-time
…trust accounting activities with accuracy, discretion and a client-service…
Added 16 mins ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
Our client, a leader in industrial pipe, valve and fitting distribution, is seeking a coordinator to support credit and collection operations and provide administrative assistance to the…
Added 16 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Works closely with the Project Manager as well as other ACCES teams, to support client success, as well as community and employer engagement activities
Added 16 mins ago
Employment Consultant - START Scarborough
ACCES Employment
Toronto, ON
Thorough knowledge of all facets of job search and career development including an understanding of labour market trends and resources.
Added 16 mins ago
QP
Customer Service Representative
QuadReal Property Group
Toronto, ON · North York
- Part-time
…by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver,…
Added 16 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 16 mins ago
Catering Manager - February 2027
Capilano Golf and Country Club
BC · West Vancouver, BC
We are seeking a Catering Manager to lead our catering business through our busy golf season and beyond. This position will report to the Food and Beverage Director to maintain all member…
Added 16 mins ago
A
Retail Sales Representative
Acosta
London, ON
- Part-time
…special retail projects for a given territory by executing our client's priorities and objectives, as set by management, in-store to achieve superior in-store results in a given…
Added 16 mins ago
A
Project Coordinator
AtkinsRéalis
Toronto, ON
- Full-time
…Coordinator will be responsible for supporting the Project Manager and working alongside technical leads, project schedulers and cost controllers. This position reports to a Project…
Added 16 mins ago
Community Health Nurse - Licensed Practical Nurse - South Fraser
Fraser Health
Surrey, BC
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 16 mins ago
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Manager Medical Imaging Humboldt and Area
HealthCareersInSask.ca
Humboldt, SK
- Full-time
Job Description: The Manager, Medical Imaging Rural, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…

NRI Industrial Sales

Client Retention Manager

Mississauga, ON, Canada

Compensation: $75,000-$85,000 salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $75,000-$85,000 salary
Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of relevant professional experience in customer success, client relations, account management, account coordination, or a similar B2B environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Client Retention Manager

Location: Mississauga, ON

Job Type: Full-time, Permanent, In-Person

Compensation: $75,000-$85,000 salary

If you’d like to be considered for this role, please submit your application through the portal or email your resume to hr@nri-isd.com

About Us

NRI Industrial Sales specializes in industrial asset recovery and the resale of industrial MRO, equipment, and machinery. We help manufacturers and industrial organizations maximize value from surplus assets while supporting sustainability through reuse and redistribution rather than disposal. Headquartered in Mississauga, Ontario, with operations in Canada, the United States, and the Middle East, NRI works with clients across a wide range of industries to recover, manage, market, and sell surplus industrial assets.

Position Summary

NRI Industrial Sales is seeking a Client Retention Manager to support the ongoing management and engagement of our B2B client relationships. Reporting to the VP of Sales & Acquisitions, this role will serve as a key link between our Business Development Managers and clients in a fast-paced B2B environment. The Client Retention Manager will be responsible for ongoing client engagement, relationship maintenance, re-engagement, contract and renewal coordination, and account follow-up. Business Development Managers will continue to lead strategic and commercial discussions, while the Client Retention Manager will ensure continuity and consistent management of client relationships.

This role is newly created to support NRI’s continued growth and strengthen the ongoing management of our client relationships. We are seeking a qualified candidate to help established develop this function within the company.

Key Responsibilities

Maintain regular communication with active clients to ensure relationships remain engaged and supported.
Monitor inactive and dormant client accounts and coordinate structured re-engagement activities.
Maintain a clear schedule of client follow-ups, meetings, and relationship touchpoints.
Attend in-person client meetings and relationship-building activities, with travel within Canada and the United States as required.
Track client agreements, contract terms, expiry dates, renewal requirements, amendments, and other key contractual milestones.
Support the onboarding of new clients following execution of an agreement and ensure required information and documentation are collected.
Maintain complete and accurate client records within HubSpot and other internal systems.
Identify accounts requiring Business Development Manager involvement and coordinate appropriate handoff for strategic, commercial, or new-business discussions.
Serve as a consistent point of contact for routine client questions and relationship-management matters.
Coordinate internally with Business Development, Finance, Operations, Marketing, Legal to resolve client-related matters.
Monitor client engagement levels and identify accounts at risk of becoming inactive.
Assist in identifying opportunities to improve client onboarding, communication, retention, and overall relationship management.
Support the development and maintenance of client engagement and re-engagement processes.
Prepare regular reports and dashboards showing client activity, contract status, upcoming renewals, inactive accounts, and outstanding follow-ups.
Perform additional duties and responsibilities as required to support evolving business needs.

Qualifications

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
5+ years of relevant professional experience in customer success, client relations, account management, account coordination, or a similar B2B environment.

Skills

Excellent written and verbal communication skills.
Strong organizational and time-management skills, with the ability to manage multiple accounts, priorities, deadlines, and follow-ups.
Experience working with CRM and/or ERP systems; HubSpot experience is strongly preferred.
Strong proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Problem-solving mindset, initiative, and a proactive approach to work.
Experience managing B2B client relationships within the industrial, manufacturing, equipment, or related sectors is a strong asset.
Experience with client onboarding, contract administration, renewals, or ongoing account management is an asset.

Benefits

At NRI, we believe work should be both rewarding and enjoyable. In addition to a competitive compensation package, employees enjoy:

Life Insurance
Extended Health Care
Dental Coverage
AD&D Insurance
RRSP
Three (3) paid sick days annually
Company events, team-building activities, and employee recognition programs

NRI Industrial Sales is committed to providing equal employment opportunities and accommodations throughout the recruitment process in accordance with applicable legislation.

NRI Industrial Sales does not use artificial intelligence to screen, assess, rank, or make hiring decisions regarding applicants. AI-enabled tools may be used for administrative purposes, such as transcription of virtual interviews or meetings, but are not used to evaluate candidates or make employment decisions.

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More about this job

Responsibilities

Manage ongoing B2B client engagement, retention, re-engagement, onboarding, account follow-ups, and contract and renewal coordination. Maintain accurate CRM records, monitor client activity and retention risks, coordinate with internal teams and Business Development Managers, and report on account status and follow-ups.

Requirements

A bachelor’s degree in Business Administration, Communications, Marketing, or a related field and at least five years of relevant experience in customer success, client relations, account management, or a similar B2B role are required. Strong communication, organization, time management, CRM/ERP, and Microsoft Office skills are expected; HubSpot experience is preferred, while industrial-sector and contract-management experience are assets.

Skills

Client Retention
B2B Communication
Account Management
Client Onboarding
Contract Administration
Renewal Coordination
CRM Management
HubSpot
ERP Systems
Microsoft Excel
Microsoft Office
Organization
Time Management
Problem-Solving
Reporting and Dashboards

Benefits

Life Insurance
Extended Health Care
Dental Coverage
AD&D Insurance
RRSP
Three Paid Sick Days Annually
Company Events
Team-Building Activities
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

B2B
Client Retention
Account Management
Customer Success
Client Onboarding
Re-Engagement
Contract Administration
Contract Renewals
HubSpot
CRM
ERP Systems
Microsoft Office
Microsoft Excel
Client Records
Client Engagement
Business Development
Reporting
Dashboards
Industrial Asset Recovery
Industrial MRO
Manufacturing
Equipment
Machinery
Surplus Assets
Sustainability
Cross-Functional Coordination

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