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Added 1 hour ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
We cultivate lasting client relationships and make positive contributions to our local communities.
Added 2 hours ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 3 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager – Enterprise AI to provide end-to-end product leadership for enterprise AI initiatives. The ideal candidate will have strong experience…
Added 3 hours ago
SM
RQ11741 – Product Manager – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11741
Added 4 hours ago
T
Account Manager
TransPerfect
Montreal, QC
- Full-time
The Account Manager role is an entry-level sales position with additional marketing responsibilities. You will manage and grow a portfolio of existing accounts while identifying and…
Added 4 hours ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
The Account Manager role is an entry-level sales position with additional marketing responsibilities. You will manage and grow a portfolio of existing accounts while identifying and…
Added 5 hours ago
KE
Sulphur Labourer
KBL Environmental Ltd.
Leduc, AB
- Full-time
…loading molten sulphur trucks and pouring molten sulphur on a client site in Fort McMurray. You will understand the Standard Operating Procedures, Critical Tasks, and ERP. You will also…
Added 6 hours ago
M
Client Portfolio Manager
ModernAdvisor
Vancouver, BC
- Full-time
As a discretionary portfolio manager, we help clients reach their long-term financial goals through disciplined investment management and personalized advice. Our team is committed to…
Added 7 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 7 hours ago
BT
Senior Tax Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Senior Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 7 hours ago
BT
Tax Manager
Baker Tilly Canada
Courtice, ON
- Full-time
We are looking for a Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you'll collaborate…
Added 7 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Drive the financial success of the unit’s operation.
Added 7 hours ago
GC
Unit Manager (Food Services)
Group Compass Ltee
Calgary, AB
- Full-time
Drive the financial success of the unit's operation.
Added 8 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB
- Full-time
Drive the financial success of the unit's operation.
Added 8 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
Développer de solides relations avec les départements internes, tels que le marketing, la distribution, le service client et la comptabilité, est également essentiel pour réussir dans ce…
Added 10 hours ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 10 hours ago
NB
Branch Administrator
National Bank of Canada
Oakville, ON
- Full-time
You’ll report to the Regional Manager for your branch’s region. Collaboration and partnership will be key to your success.
Added 11 hours ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Act as the point of contact in managing all planning and implementations through heavy engagement with the client
Added 11 hours ago
QM
Technicien(ne) comptable / Accounting Technician
Quantum Management Services Ltd.
Pointe-Claire, QC
- $60,000 to $65,000 CAD / year
- Full-time
Notre client, un cabinet CPA en croissance situé dans l'Ouest-de-l'Île de Montréal, recherche une personne rigoureuse, autonome et motivée à développer sa carrière au sein d'une équipe à…
Added 12 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 15 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…

NRI Industrial Sales

Client Retention Manager

Mississauga, ON, Canada

Compensation: $75,000-$85,000 salary · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $75,000-$85,000 salary
Job type: Full-time
Apply by: May 4, 2027
Experience: 5+ years of relevant professional experience in customer success, client relations, account management, account coordination, or a similar B2B environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title: Client Retention Manager

Location: Mississauga, ON

Job Type: Full-time, Permanent, In-Person

Compensation: $75,000-$85,000 salary

If you’d like to be considered for this role, please submit your application through the portal or email your resume to hr@nri-isd.com

About Us

NRI Industrial Sales specializes in industrial asset recovery and the resale of industrial MRO, equipment, and machinery. We help manufacturers and industrial organizations maximize value from surplus assets while supporting sustainability through reuse and redistribution rather than disposal. Headquartered in Mississauga, Ontario, with operations in Canada, the United States, and the Middle East, NRI works with clients across a wide range of industries to recover, manage, market, and sell surplus industrial assets.

Position Summary

NRI Industrial Sales is seeking a Client Retention Manager to support the ongoing management and engagement of our B2B client relationships. Reporting to the VP of Sales & Acquisitions, this role will serve as a key link between our Business Development Managers and clients in a fast-paced B2B environment. The Client Retention Manager will be responsible for ongoing client engagement, relationship maintenance, re-engagement, contract and renewal coordination, and account follow-up. Business Development Managers will continue to lead strategic and commercial discussions, while the Client Retention Manager will ensure continuity and consistent management of client relationships.

This role is newly created to support NRI’s continued growth and strengthen the ongoing management of our client relationships. We are seeking a qualified candidate to help established develop this function within the company.

Key Responsibilities

Maintain regular communication with active clients to ensure relationships remain engaged and supported.
Monitor inactive and dormant client accounts and coordinate structured re-engagement activities.
Maintain a clear schedule of client follow-ups, meetings, and relationship touchpoints.
Attend in-person client meetings and relationship-building activities, with travel within Canada and the United States as required.
Track client agreements, contract terms, expiry dates, renewal requirements, amendments, and other key contractual milestones.
Support the onboarding of new clients following execution of an agreement and ensure required information and documentation are collected.
Maintain complete and accurate client records within HubSpot and other internal systems.
Identify accounts requiring Business Development Manager involvement and coordinate appropriate handoff for strategic, commercial, or new-business discussions.
Serve as a consistent point of contact for routine client questions and relationship-management matters.
Coordinate internally with Business Development, Finance, Operations, Marketing, Legal to resolve client-related matters.
Monitor client engagement levels and identify accounts at risk of becoming inactive.
Assist in identifying opportunities to improve client onboarding, communication, retention, and overall relationship management.
Support the development and maintenance of client engagement and re-engagement processes.
Prepare regular reports and dashboards showing client activity, contract status, upcoming renewals, inactive accounts, and outstanding follow-ups.
Perform additional duties and responsibilities as required to support evolving business needs.

Qualifications

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
5+ years of relevant professional experience in customer success, client relations, account management, account coordination, or a similar B2B environment.

Skills

Excellent written and verbal communication skills.
Strong organizational and time-management skills, with the ability to manage multiple accounts, priorities, deadlines, and follow-ups.
Experience working with CRM and/or ERP systems; HubSpot experience is strongly preferred.
Strong proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Problem-solving mindset, initiative, and a proactive approach to work.
Experience managing B2B client relationships within the industrial, manufacturing, equipment, or related sectors is a strong asset.
Experience with client onboarding, contract administration, renewals, or ongoing account management is an asset.

Benefits

At NRI, we believe work should be both rewarding and enjoyable. In addition to a competitive compensation package, employees enjoy:

Life Insurance
Extended Health Care
Dental Coverage
AD&D Insurance
RRSP
Three (3) paid sick days annually
Company events, team-building activities, and employee recognition programs

NRI Industrial Sales is committed to providing equal employment opportunities and accommodations throughout the recruitment process in accordance with applicable legislation.

NRI Industrial Sales does not use artificial intelligence to screen, assess, rank, or make hiring decisions regarding applicants. AI-enabled tools may be used for administrative purposes, such as transcription of virtual interviews or meetings, but are not used to evaluate candidates or make employment decisions.

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More about this job

Responsibilities

Manage ongoing B2B client engagement, retention, re-engagement, onboarding, account follow-ups, and contract and renewal coordination. Maintain accurate CRM records, monitor client activity and retention risks, coordinate with internal teams and Business Development Managers, and report on account status and follow-ups.

Requirements

A bachelor’s degree in Business Administration, Communications, Marketing, or a related field and at least five years of relevant experience in customer success, client relations, account management, or a similar B2B role are required. Strong communication, organization, time management, CRM/ERP, and Microsoft Office skills are expected; HubSpot experience is preferred, while industrial-sector and contract-management experience are assets.

Skills

Client Retention
B2B Communication
Account Management
Client Onboarding
Contract Administration
Renewal Coordination
CRM Management
HubSpot
ERP Systems
Microsoft Excel
Microsoft Office
Organization
Time Management
Problem-Solving
Reporting and Dashboards

Benefits

Life Insurance
Extended Health Care
Dental Coverage
AD&D Insurance
RRSP
Three Paid Sick Days Annually
Company Events
Team-Building Activities
Employee Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

B2B
Client Retention
Account Management
Customer Success
Client Onboarding
Re-Engagement
Contract Administration
Contract Renewals
HubSpot
CRM
ERP Systems
Microsoft Office
Microsoft Excel
Client Records
Client Engagement
Business Development
Reporting
Dashboards
Industrial Asset Recovery
Industrial MRO
Manufacturing
Equipment
Machinery
Surplus Assets
Sustainability
Cross-Functional Coordination

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