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Added 7 mins ago
Power Electronics Controls Designer
Schneider Electric
Richmond, BC
$91,200 to $136,800 CAD / year
Part-time
Support HIL, CIL, Digital Twin, certification, and field validation activities.
Added 7 mins ago
Commercial Banking Account Manager
Vancity
Vancouver, BC
Full-time
As a Commercial Business Account Manager, you’ll ensure our community business accounts receive advice and services tailored to meet their unique needs and business goals while making a…
Added 7 mins ago
Project Manager I - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
$91,840 to $137,760 CAD / year
Temporary
The Project Manager I will be responsible for administering the First Nation Transportation Funding Program within the Municipal Funding Programs. This is to advance reconciliation with…
Added 7 mins ago
Financial Services Representative (BCGEU) - Downtown
Vancity
Vancouver, BC
Full-time
This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.
Added 7 mins ago
Manager, CRM and Campaign Systems
Cystic Fibrosis Canada / Fibrose kystique Canada
Toronto, ON · Greater Toronto Area, Canada
$82,240 to $97,660 CAD / year
Full-time
The Manager, CRM & Campaign Systems is accountable for the health, administration, integration, and continuous improvement of CF Canada’s CRM and campaign platform ecosystem, including…
Added 7 mins ago
Network and Systems Specialist
Stoakley-Stewart Consultants Ltd.
Barrie, ON
Full-time
…intersection of engineering precision and real-world industrial…
Added 7 mins ago
Mitigation Operations Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
Full-time
We have been engaged on a confidential search for an experienced Mitigation Operations Manager – Restoration Services to join a well-established and growing property restoration…
Added 7 mins ago
Manager, Accounting
Robertson & Company Ltd.
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
Our client, a leader in the mining industry, is seeking a highly skilled Manager of Technical Accounting to join their finance team in Toronto. This role involves managing complex…
Added 7 mins ago
Territory Account Manager
Kohl & Frisch Limited
Concord, ON
Full-time
…the Business Development Representative (Territory Account Manager) will promote Kohl & Frisch Limited programs to independent retail pharmacies resulting in increased market share in…
Added 8 mins ago
Specialist
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 8 mins ago
Part-Time Budget Officer, International Education Centre
Algonquin College
Ottawa, ON
Part-time
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Added 8 mins ago
Substation Technologist
AltaLink
Rocky View No 44, AB · Rocky View County, Alberta
Full-time
Reporting to the Manager, Substations South, this position will be part of a multi-disciplinary team responsible for the operation and maintenance of Altalink’s transmission substations in…
Added 8 mins ago
Guest Attendant - PSW
Chartwell
Newmarket, ON
Part-time
…at Chartwell, you’ll provide personal care, assistance, and support to our residents, helping them live comfortably, safely, and with dignity. Your empathy, professionalism, and commitment…
Added 8 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 22 mins ago
Operations Manager
ANDRITZ AG
Windsor, ON
Our ANDRITZ Feed & Biofuel facility in Windsor, ON, seeks an Operations Manager to oversee all facets of the facility's operations. The Operations Manager must effectively manage facility…
Added 22 mins ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
…Reporting to the North America Product and Commercial Programs Manager, this role will play a critical part in driving the success of our fuels portfolio, enhancing customer value…
Added 22 mins ago
Temp Part-time Direct Support Professional
Karis Disability Services
St. Catharines, ON
Part-time
Temporary, Part-time Direct Support Professional
Added 22 mins ago
Field Coordinator Co-op
Flatiron Construction Corp
Campbell River, BC
Other
Assist the project manager, project engineer and the site construction staff in the application of principles, methods and techniques of construction and engineering technology.
Added 22 mins ago
Field Coordinator Co-op
Flatiron Construction Corp
Edmonton, AB
Other
Assist the project manager, project engineer and the site construction staff in the application of principles, methods and techniques of construction and engineering technology.
Added 22 mins ago
Registered Dietician - Part Time - Extendicare Vulcan
Extendicare
Vulcan, AB
Part-time
…considered stable by the RD), and delegated to the Nutrition Manager are…
Added 22 mins ago
Assistant Restaurant Manager
AccorHotel
Calgary, AB
Full-time
Support the Restaurant Manager in executing operational initiatives and achieving departmental objectives.
Added 22 mins ago
Quality, Analyst
Element Fleet Management
Toronto, ON
Full-time
You will also support training on key ordering platforms, investigate specification and system issues, and work with business and IT partners to improve processes, systems, and data quality.
Added 22 mins ago
Quality Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
$77,000 to $98,000 CAD / year
Full-time
…team in Ottawa, Halifax or Calgary. Reporting to the Quality Manager, the QE Specialist plays a key role within integrated project teams, ensuring compliance with internal processes and…
Added 22 mins ago
Personal Trainer
Crunch Fitness Canada
Kingston, ON
$25 to $40 CAD / hour
Full-time
…supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the…
Added 22 mins ago
Personal Trainer
Crunch Fitness Canada
Whitby, ON
$25 to $40 CAD / hour
Full-time
…supported tools to assist with tasks such as resume screening, application organization, and candidate communications. These tools are used to support efficiency and consistency in the…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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