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Added 1 hour ago
Gestionnaire de bureau | Office Manager
Service Corporation International
Montreal, QC
Full-time
Added 1 hour ago
Seasonal Visual Merchandising Associate
Holt Renfrew
Vancouver, BC
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 1 hour ago
Seasonal Sales Associate
Holt Renfrew
Vancouver, BC
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 1 hour ago
Seasonal Food & Beverage Associate
Holt Renfrew
Vancouver, BC
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 2 hours ago
Retail Store Associate,Seasonal Part Time, Winners-Sierra Springs
TJX Canada – Winners, Marshalls, HomeSense
Airdrie, AB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
Seasonal Sales Associate
Holt Renfrew
Calgary, AB
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 2 hours ago
Retail Store Associate Temporary Winners/HomeSense
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
RetailStore associate, full time, Winners-Sierra Springs
TJX Canada – Winners, Marshalls, HomeSense
Airdrie, AB
Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
Retail Store Associate Part Time Temporary Winners - Heritage
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 3 hours ago
Temporary Sales Support Associate
Coach
Burlington, ON
Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 3 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…operations across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager (administrative), the incumbent will support Principal Investigators with…
Added 3 hours ago
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…motivated person to fill the position of full-time Research Associate. The team specializes in genetic white matter diseases, leukodystrophies, and related disorders. Under the direction of…
Added 3 hours ago
Procurement Site Associate VAI - Toronto
2025 Sanofi Device Innovation Challenge
Toronto, ON
Full-time
Position Title: Procurement Site Associate VAI - Toronto
Added 4 hours ago
Seasonal Visual Merchandising Associate
Holt Renfrew
Mississauga, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 4 hours ago
Seasonal Visual Merchandising Associate
Holt Renfrew
Toronto, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 4 hours ago
Seasonal Food & Beverage Associate
Holt Renfrew
Toronto, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 4 hours ago
Seasonal Sales Associate
Holt Renfrew
Mississauga, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 4 hours ago
Seasonal Sales Associate
Holt Renfrew
Toronto, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 4 hours ago
Seasonal Sales Associate
Holt Renfrew
Toronto, ON
Full-time
…partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every…
Added 6 hours ago
Production Team Leader
Manufacturing Job Site
Alliston, ON
Internship
…personnel and focus on building a global and richly diverse corporate…
Added 7 hours ago
Associate Optometrist
Review of Optometric Business
Hamilton, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 7 hours ago
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
Other
…NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for…
Added 7 hours ago
Bilingual Analyst - Special Investigations Unit (ON)
Echelon Insurance
Mississauga, ON
Full-time
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 7 hours ago
Associate Optometrist (Hamilton, Ontario, L9A 4X5, Canada)
Eyes On Eyecare
Hamilton, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 8 hours ago
Warehouse Associate
ECLAIRAGE DALS INC
Blainville, QC
Up to $20 CAD / hour
Full-time
We are looking for a Warehouse Associate to join our team. This is a full-time, permanent position. Under general supervision, you will perform various tasks related to the receiving,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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