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Added 32 mins ago
Sustainment Engineer
Lockheed Martin
Halifax, NS
$84,750 to $111,000 CAD / year
Full-time
…the product. Ensures the logical and systematic conversion of customer or product requirements into solutions that acknowledge technical, schedule, and cost constraints. May serve as the…
Added 32 mins ago
Senior Test Engineer - Connectorization Lead
Lockheed Martin
Halifax, NS
Full-time
…processes, or new testing requirements. Responsible for testing all customer samples and for special tests that cannot be performed in the test…
Added 1 hour ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 1 hour ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Bridge Design Lead, Rail and Transit Eastern Canada
Arcadis
Toronto, ON
Full-time
…Your focus will be to ensure that all work meets and exceeds customer quality requirements, while addressing the unique structural, operational, constructability, and safety demands…
Added 4 hours ago
Station Design Coordinator
SYSTRA Canada
Montreal, QC
Full-time
Help ensure alignment of station design with project objectives, client requirements, operational needs, passenger experience goals, and sustainability objectives.
Added 5 hours ago
Product Engineer Electronics
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
Full-time
As a Product Engineer - Electronics for John Deere Reman - Springfield located in Springfield, Missouri, you will:
Added 6 hours ago
Station Design Coordinator
SYSTRA
Montreal, QC
Full-time
Help ensure alignment of station design with project objectives, client requirements, operational needs, passenger experience goals, and sustainability objectives.
Added 7 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 7 hours ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
Engineer
Toronto Hydro
Toronto, ON
…determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement,…
Added 7 hours ago
Warehouse Supervisor - 1st Shift
GXO Logistics, Inc.
Mississauga, ON
Full-time
Monitor work quality to consistently deliver exceptional customer service
Added 8 hours ago
Warehouse Supervisor - 1st Shift
GXO Logistics
Mississauga, ON
Monitor work quality to consistently deliver exceptional customer service
Added 8 hours ago
Senior Software Engineer- SATCOM
Photon-IV
Canada
Full-time
The Senior Software Engineer is a contract, hybrid role based in Canada, with a mix of on-site collaboration and work-from-home flexibility. This role is responsible for leading the design,…
Added 8 hours ago
Senior DevOps Engineer
Perceptic
Engineer, BC
Full-time
We're hiring a Senior DevOps Engineer to build and run that infrastructure with us. You'll take real ownership from day one across our own platform and the isolated customer environments…
Added 8 hours ago
Junior Solutions Engineer
Pontosense
Toronto, ON
Full-time
…run integrations with their systems, and stay close to the customer through the life of the account. You bring what you learn back to the product team so the next deployment is easier than…
Added 9 hours ago
Senior AI Engineer
Perceptic
Engineer, BC
Full-time
At least 4+ years of professional engineering experience, with broad full-stack range

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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