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Added 1 min ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Demonstrated commitment to customer service and teamwork.
Added 1 min ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Demonstrated commitment to customer service and teamwork.
Added 1 min ago
Pharmacy - Administrative Assistant
CareRx Corporation
Oakville, ON
$18 to $22 USD / hour
Full-time
…administrative assistant you will report directly to the Pharmacy…
Added 16 mins ago
General Help
Aramark Canada
Woodstock, ON
Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 16 mins ago
Kitchen Staff
Opaa! Food Management
Burlington, ON
Internship
Handle customer monies at service time, as required. Make changes as well as run a cash register or computer. Require that only reimbursable meals are allowed through the POS system.
Added 16 mins ago
Administrative Assistant – Delta
LabTest Certification Inc.
Delta, BC
$21 to $24 CAD / hour
Full-time
Reports To: HR Department & Delta Operations Manager
Added 16 mins ago
Certification Assistant – Delta
LabTest Certification Inc.
Delta, BC
$21 to $24 CAD / hour
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Reports To: Senior Team Lead Certifications & Certifications Manager
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Strata Coordinator
FirstService Residential Canada
Vancouver, BC
Full-time
Excellent interpersonal skills, with a customer service mindset
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Regional Sales Manager - Central Region
耐克森中国
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As a Regional Sales Manager Central Region, you will report directly to the National Sales Director, Connect.
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Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
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Demonstrated commitment to customer service and teamwork.
Added 32 mins ago
Site Superintendent – Nova Scotia
Avondale Construction Ltd
Halifax, NS
Full-time
Excellent customer service/client relation skills.
Added 32 mins ago
Site Superintendent – New Brunswick
Avondale Construction Ltd
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Full-time
Excellent customer service/client relation skills.
Added 32 mins ago
Meat Cutter (NOC 65202)
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Full-time
Respond to customer inquiries and provide product information to support a positive customer experience
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Mountain Adventures Guide (Winter 26/27)
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Previous experience in customer service and/or adventure tourism considered an asset
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Retail Assistant Store Manager
Lovisa
Toronto, ON
Full-time
…styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we…
Added 32 mins ago
Retail Store Manager Lansdowne
Lovisa
Peterborough, ON
Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 47 mins ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
(CAN) Directs Store Delivery Associate
Walmart Canada
Saskatoon, SK
Full-time
…flowing and available, you play an important role in driving customer satisfaction and loyalty. This position is ideal for individuals seeking an engaging role in customer service or…
Added 1 hour ago
Front End Customer Service Manager
Walmart Canada
Fort Saskatchewan, AB
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
(CAN) Cashier
Walmart Canada
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Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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(CAN) Self Checkout Attendant
Walmart Canada
Tsawwassen, BC
Contract
…reassuring way and escalate cash or technical issues to the Customer Service…
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(CAN) Consumables Associate
Walmart Canada
Surrey, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
(CAN) Consumables Associate
Walmart Canada
Toronto, ON
Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Asset Protection Associate (Security License Required)
Walmart Canada
Mississauga, ON
Contract
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
Pharmacy Assistant
Walmart Canada
St. Catharines, ON
Full-time
…team player. They are a key member in the delivery of superior customer…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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