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Added 5 mins ago
Industrial Hygiene Technician
Brunel
Kitimat, BC
$45 to $50 CAD / hour
Contract
Brunel is seeking an Industrial Hygiene Technician to support occupational health, exposure monitoring, and industrial hygiene programs within a complex industrial operating environment.…
Added 6 mins ago
Assistant Technician, Laboratory
WSP
Burlington, ON
As a Lab Technician, you will help deliver accurate, high‑quality laboratory work that supports environmental, materials, and infrastructure projects across the region. You will be part of…
Added 21 mins ago
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Mississauga, ON
Full-time
…skills and be equally considered: route sales, route service, field sales, field service, service technician, territory representative, restaurant manager, restaurant server, construction,…
Added 36 mins ago
Building Products Testing Technician
QAI Laboratories
Vaughan, ON
$50,000 to $60,000 CAD / year
Full-time
…throughout the Certification world, driving steady growth across our business…
Added 3 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Conducts root cause analysis and evaluation and provide field support
Added 7 hours ago
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
Full-time
Job Board / Commercial Service and Installation Technician
Added 9 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Conducts root cause analysis and evaluation and provide field support
Added 10 hours ago
IT Field Service Technician - Kelowna
Northern Computer Inc
Kelowna, BC
Full-time
We're looking for a motivated and customer-focused Field Service Technician to join our growing team. If you enjoy working directly with clients, solving technical challenges, and being on…
Added 10 hours ago
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
Full-time
Job Board / Residential Field Technician - Simcoe Region
Added 11 hours ago
Stationary Mechanical Technician, NA
Vantage
Montreal, QC
Full-time
We are looking for a Stationary Mechanical Technician, NA for our data center in Montreal (Pointe-Claire) who knows what best-in-class service looks like and can make that a reality. This…
Added 11 hours ago
HVAC Technician, NA
Vantage
Montreal, QC
Full-time
We are looking for a HVAC Technician, NA for our data center in Montreal (Pointe-Claire) who knows what best-in-class service looks like and can make that a reality. This role is an…
Added 12 hours ago
SYSTEMS INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
Full-time
Comparable Job Titles: Lead Installation Technician, Senior Installer, Lead AV Technician, or Senior Systems Technician.
Added 13 hours ago
Wildlife Restoration Technician
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - Field - BC
Full-time
Spectrum Resource Group (SRG), a business unit of Wright Canada Holdings, Spectrum Resource Group is an integrated vegetation management (IVM) solutions provider with expertise in…
Added 13 hours ago
Data Centre Field Technician
TITEC INC.
Prince George, BC
Contract
The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to…
Added 14 hours ago
Quality & Control
Epiroc
Val-d'Or, QC
Full-time
Five years of experience in the electrical field;
Added 14 hours ago
Warranty/Service Technician, Sterling Homes
Qualico Developments Canada Ltd.
Calgary, AB
Full-time
Title: Warranty-Service Technician (residential construction)
Added 15 hours ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Conducts root cause analysis and evaluation and provide field support
Added 15 hours ago
Senior DCS Technologist
Cenovus Energy
Lloydminster, SK
Full-time
CET accreditation and field experience as an Instrumentation Technician are considered strong assets
Added 15 hours ago
Transportation Technician II
City of Edmonton
AB
As a Transportation Technician II with the City of Edmonton, you will play a key role in designing and supporting the execution of our annual maintenance and operating traffic signal,…
Added 15 hours ago
Automotive Glass Technician - Speedy Glass
Belron Canada inc
Fredericton, NB
Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 16 hours ago
Manager Mechanical Car-CA
CN
Montreal, QC
Full-time
…environment is primarily indoors, but the role may require outdoor field support. The working schedule may vary and may include weekdays, weekends, and statutory holidays based on territory…
Added 16 hours ago
Automotive Glass Technician - Speedy Glass
Belron
Fredericton, NB · Speedy-Fredericton Main Street
Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 16 hours ago
Mobile Repair Technician
Likewize
Toronto, ON
$25 CAD / hour
Full-time
Likewize is searching for a Mobile Repair Technician to join our WeFix Repair team and cover the Greater Toronto Area. This position represents an existing vacancy within our organization.
Added 16 hours ago
Systems Technician, Controls
Houle
Burnaby, BC
Full-time
We are recruiting for a Systems Technician to join our Burnaby office.
Added 16 hours ago
Service Technician - Specialised in compressed air
Comairco, LLC
Saskatoon, SK
Full-time
Service Technician – Specialised in compressed air

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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