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Added 6 hours ago
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 7 hours ago
Training Manager
Hydro One Networks Inc
To Be Determined, ON
…of training programs supporting Forestry, as well as Meter Technician and Area Distribution Engineering Technician training portfolios. The role provides leadership to Training Specialists…
Added 7 hours ago
WATER METERING TECHNICIAN
City of Toronto
Toronto, ON
Reads and interprets field and utility drawings and ensures all work is performed in accordance with the City's standards, specifications and by-laws.
Added 9 hours ago
Agricultural Equipment Technician
Manufacturing Job Site
NB · Grand-Sault/Grand Falls, NB
Full-time
We're looking for a skilled Agricultural Equipment Technician to join our team in Grand Falls, NB.
Added 10 hours ago
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
Other
…associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on…
Added 10 hours ago
Field Technician
Benchmark Data Solutions
Edmonton, AB · Grande Prairie, Alberta
Full-time
We are seeking a skilled and experienced Field Technician with a background in telecommunications or IT to join our team. The position offers a Northern Living Allowance and competitive…
Added 13 hours ago
Body Technician
Kirmac Collision & Autoglass
Coquitlam, BC
Full-time
Do you have previous experience in this field of employment?
Added 18 hours ago
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 18 hours ago
QA Label Technician (Aylmer, ON)
Galaxie Brands Corporation
Hamilton, ON
$45,000 to $50,000 CAD / year
Full-time
…setting higher benchmarks has positioned us as leaders in the field. Our state-of-the-art facility and forward-thinking approach have set new standards for efficiency, consistency, and…
Added 1 day ago
New Home Technician - Warranty
Mattamy Homes
Milton, ON
Full-time
As the New Home Technician in our Warranty Department, you will adhere to generally accepted building practices and the high standards of Mattamy, while keeping with our mission of…
Added 1 day ago
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 1 day ago
Administrative Assistant
LASIK MD
Calgary, AB
Full-time
Your experience in the health care field is considered an asset (ex: medical assistant, physiotherapy assistant, optometry assistant, orderly, dental assistant, pharmacy lab technician,…
Added 1 day ago
Diagnostic Technician
EBlock Inc.
Nisku, AB
$36 to $45 CAD / hour
Full-time
Diagnose transmission and engine problems onsite and in the field with inspectors.
Added 1 day ago
Diagnostic Technician
EBlock Inc.
Hamilton, ON · Guelph, ON · Puslinch, ON · Cambridge, ON · Milton, ON
$36 to $42 CAD / hour
Full-time
Diagnostic Technician - $2,000.00 signing bonus!
Added 1 day ago
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP
Guelph, ON · London, ON
$90,000 to $100,000 CAD / year
…next level. As we continue to grow, we are seeking a Project Technician – L3 Networking Specialist to join us in creating innovative technology solutions that will shape the future of…
Added 1 day ago
Lead Apprenticeship, TrainingNew
Glencore Canada
Sparwood, BC
$123,000 to $144,000 CAD / year
Full-time
…Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining hands-on apprentice instruction with program leadership ensuring…
Added 1 day ago
Service Truck Driver, Spruce Grove
Fountain Tire
Spruce Grove, AB
Other
Fountain Tire Spruce Grove - 24 Alberta Ave is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 1 day ago
Service Truck Driver/Tire Technician, Spirit River
Fountain Tire
Spirit River, AB
Other
Fountain Tire Spirit River (4714 Highway #49) is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 1 day ago
General Labor
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
Full-time
The Technician (General Labor) position is a career in field services in the property damage restoration industry. The position is primarily responsible for responding to emergency and…
Added 2 days ago
HVAC Technician Apprentice Level 1
Reliance Home Comfort
London, ON
By joining Reliance as an HVAC Technician Apprentice Level 1 , you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans…
Added 2 days ago
Field Service Technician
Ricoh
Victoria, BC
Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 2 days ago
Tire Manipulator Truck Operator
Fountain Tire
Canada
Other
Fountain Tire Peace River (7215 101 Ave, Peace River, AB) is looking for an experienced Commercial Tire Technician to operate a Tire Manipulator Service Truck!
Added 2 days ago
Trailer Technician - 310J (Shop OR Field)
MasterTech
Mississauga, ON
Full-time
MasterTech is on the search for Shop OR Field 310J Trailer Technicians to join a stellar operation with great benefits and work perks. This is a great opportunity for an experienced Trailer…
Added 2 days ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
We’re looking for a Field Service Technician to join our Edmonton-based service team. In this hands-on, customer-facing role, you’ll install, maintain, diagnose, and repair industrial…
Added 2 days ago
Heavy Equipment Technician - Journeyman (Off-Road)
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Operating from our client site, this position involves shop and field repairs to our fleet of Wiggle wagon trucks. Candidates shall have knowledge of all aspects of wiggle wagon trucks with…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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