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Added 47 mins ago
Apple Technician
Accurate Technologies Ltd.
Ajax, ON
Full-time
We are seeking an experienced Apple Technician to join our Ajax location. This is a dual-function role: technical service and retail sales are closely integrated, and the successful…
Added 3 hours ago
Diet Clerk, Patient Food Services, C&W (Casual)
Provincial Health Services Authority
Vancouver, BC
Part-time
Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation, ensuring that…
Added 7 hours ago
RV PDI Service Technician
Fraserway RV
NS · Bedford, NS
Full-time
Fraserway RV is looking for a hands-on, mechanically inclined person to join our Halifax team as a PDI Technician. This is an entry-level opportunity to gain practical experience working…
Added 8 hours ago
Plumber 1 Year Apprentice Technician
Reliance Home Comfort
Kingston, ON
Full-time
By joining Reliance as a Plumber Apprentice Technician (Level 3) you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 9 hours ago
Deskside Technician II
Stefanini North America and APAC
Schomberg, ON
Full-time
Stefanini Group is looking fora Deskside Technician Ifor a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at (248)…
Added 9 hours ago
Bilingual Desktop Support
Wawanesa Insurance
Toronto, ON · Kitchener, ON · North York-Toronto, ON (Onsite, ON
Working under general supervision, the Information Technology Support Technician I supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The…
Added 10 hours ago
Reliability Technician- EN
IAMGOLD Corporation
Gogama, ON
Full-time
We’re actively searching for two (2) Reliability Technician to join the Côté Gold Mine team, with a start date to be determined, reporting to the Senior Maintenance Supervisor. This role…
Added 10 hours ago
Bilingual Desktop Support
Wawanesa Insurance
Toronto, ON · Kitchener, ON · North York - Toronto, ON (Hybr, ON
Working under general supervision, the Information Technology Support Technician I supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The…
Added 10 hours ago
Mech and Robotics Tech
JLL
Brampton, ON
Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 11 hours ago
Reliability Technician
IAMGOLD
Gogama, ON
We’re actively searching for two (2) Reliability Technician to join the Côté Gold Mine team, with a start date to be determined, reporting to the Senior Maintenance Supervisor. This role…
Added 12 hours ago
Plumber 1 Year Apprentice Technician
Reliance Home Comfort
Kingston, ON
By joining Reliance as a Plumber Apprentice Technician (Level 3) you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…
Added 12 hours ago
Powerline Technician (Term)
Nova Scotia Power
Windsor, NS
Full-time
We are currently looking for 1 Full-Time Powerline Technician (Term) to join our Regional Operations team in various locations throughout the province.
Added 12 hours ago
Field Service Technician - Summerside, PE
Xerox
Charlottetown, PE · Summerside, PE
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 12 hours ago
Field Service Technician - Lethbridge, AB
Xerox
Lethbridge, AB
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 12 hours ago
Field Service Technician - Cranbrook, BC
Xerox
Cranbrook, BC
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 12 hours ago
Mech and Robotics Tech
JLL
Calgary, AB
Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 13 hours ago
Field Service Technician/Technicien de service (Winnipeg)
Konica Minolta Business Solutions Canada
Winnipeg, MB
Full-time
Required to achieve Associate Level Certification
Added 13 hours ago
Registered Pharmacy Technician
Cencora
AB · Edmonton, Alberta
Full-time
The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
Added 13 hours ago
Desktop Support Technician
Dacaro Services
Toronto, ON · Greater Toronto Area, Canada
$25 to $30 CAD / hour
Contract
Desktop Support Technician – Office Move & Level II Support
Added 14 hours ago
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
Full-time
The Pharmacy Technician is primarily responsible for accurately performing the technical aspects of prescription dispensing including receiving a prescription, transferring prescriptions,…
Added 14 hours ago
Servpro Opportunities
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
…and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities…
Added 14 hours ago
Service Technician - Vancouver, BC
Lucid Motors
Vancouver, BC
As a Service Technician, you will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles. You will demonstrate your passion for sustainable transportation and…
Added 14 hours ago
Registered Pharmacy Technician
Cencora
Edmonton, AB · CAN > AB > Edmonton > Savaryn
Full-time
The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
Added 17 hours ago
Road Mechanic - Level 2
Sunbelt Rentals, Inc.
Winnipeg, MB
Full-time
This Road mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet…
Added 1 day ago
2627-191 - Faculty, Marine Emergency Duties - Strait Area Campus
Jobbe
Port Hawkesbury, NS
Full-time
Industrial Fire Brigade Leader and/or Firefighter Level II with training at Officer Level will be considered an asset.

Closed listing

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Closing date: Sep 27, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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