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Added 27 mins ago
Associate Director, Regulatory Affairs (Regulatory Intelligence)
Telix Pharmaceuticals Limited
Canada
Full-time
The Associate Director, Regulatory Affairs (Regulatory Intelligence), will be responsible for monitoring, analyzing, and interpreting global regulatory developments to ensure the company’s…
Added 27 mins ago
Project Coordinator
Procom
Mississauga, ON
$36 to $45 CAD / hour
Contract
The project involves the coordination and delivery of network infrastructure initiatives, focusing on the refresh, replacement, and lifecycle management of network switches. The successful…
Added 28 mins ago
Managing Director, Western Canada Executive Compensation
WTW
Calgary, AB
$260,000 to $300,000 CAD / year
Full-time
Serve as lead Executive Compensation Consultant on client projects, supporting management and/or the compensation committee, developing appropriate reward strategies which align with the…
Added 28 mins ago
Pension and Benefit Actuarial Services - Manager - Montreal
EY
Montreal, QC · Quebec, QC
…actuarial findings into practical business insights, while managing project teams and delivering high-quality work across multiple…
Added 57 mins ago
Area Manager
FirstService Residential Canada
Vancouver, BC
Full-time
…client retention, service excellence, and effective portfolio management. The role requires excellent communication and project execution skills; meeting concrete deadlines, the ability to…
Added 57 mins ago
Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
$60,000 to $75,000 CAD / year
Full-time
We are seeking an Operational Due Diligence (ODD) Associate Analyst to join our team in Toronto. This role is ideal for new graduates or early-career professionals interested in alternative…
Added 57 mins ago
Associate Project Manager
Infotek Consulting Inc.
Toronto, ON
$55 to $65 CAD / hour
Contract
The Associate Project Manager supports the planning, coordination, and delivery of projects from initiation through completion. This role works with Project Managers and cross-functional…
Added 1 hour ago
Professor, Police Foundations
Niagara College
Welland, ON
Reporting to the Associate Dean, School of Justice and Fitness Studies, this exciting role requires the successful candidate to provide an invitational learning environment to deliver…
Added 1 hour ago
Lot Associate : Part Time - VERNON
The Home Depot Canada
Vernon, BC
Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 1 hour ago
Senior Translator-Revisor
Global Technical Talent, an Inc. 5000 Company
Montreal, QC
$57 to $70 CAD / hour
Contract
Reporting to the Associate Manager of Translation Services, you will translate and revise texts translated internally or externally (from English into French) in all businesses of the…
Added 1 hour ago
Assistant Vice-President, Research Strategy and Services
McGill University
Victoria, BC · James Admin. Bldg.
Full-time
Lead and develop high-performing teams and strengthen organizational capacity, project management, coordination, and continuous improvement across the portfolio.
Added 1 hour ago
Senior Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Vancouver, BC
Full-time
Reporting to a Senior Relationship Manager the Senior Associate will provide relationship management and analytical support in helping to grow existing relationships and develop net new…
Added 1 hour ago
Analyst/Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Vancouver, BC
Full-time
The Canadian Wealth Management Group is part of Dimensional’s Global Client Group (GCG). GCG is Dimensional’s distribution arm, comprising sales channels that target a diverse client set.…
Added 1 hour ago
Senior Product Manager (HYBRID)
McCormick & Company
Mississauga, ON
Contribute to the management and support of the Senior Associate Product Manager to enable effective delivery of priorities across Total Consumer Spices & Seasoning portfolio.
Added 5 hours ago
Business Development Associate
MRL Consulting Group | Global Niche Technology Recruitment
Toronto, ON
Full-time
Inside Sales Associate (Business Development)
Added 6 hours ago
Senior Associate, New Equipment / Modernization
Carrier
ON · Regional Municipality of York, ON
Full-time
Added 6 hours ago
Senior Associate, New Equipment / Modernization
Carrier
ON · Regional Municipality of York, ON
Full-time
Added 6 hours ago
Tax Associate - Transfer Pricing
RSM US LLP
Toronto, ON
Full-time
Strong analytical, organizational, and project management skills
Added 7 hours ago
Assistant to AD, Equity; the Director, Innovation and Business Development; and the Director, Graduate and Postdoctoral Studies
University of British Columbia
Vancouver, BC · UBCV | Buchanan Building (BUCH)
$4,732 to $4,972 CAD / month
Full-time
…role coordinates and oversees administrative processes for the Associate Dean, Equity; the Director, Innovation and Business Development; and the Director, Graduate and Postdoctoral…
Added 9 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 9 hours ago
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Work Experience: Minimum of 2 years of work experience and project management
Added 9 hours ago
Procurement Site Associate VAI - Toronto
2025 Sanofi Device Innovation Challenge
Toronto, ON
Full-time
Position Title: Procurement Site Associate VAI - Toronto
Added 10 hours ago
University Co-Op Student - Employee Experience Associate - 8 Months - Winter 2027 - Toronto
Hydro One Networks Inc
Toronto, ON
…practical experience in employee engagement, data analysis, project management, communications, and HR…
Added 13 hours ago
Purchasing Assistant
Red Project Management LLC
Remote, Canada
Contract · Remote
Red Project Management LLC is a project management and procurement-focused company supporting clients across multiple industries and business functions. We are committed to providing…
Added 13 hours ago
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
Other
…including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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